About
Location :
Added by Jopie, at 18 July 2016
Opening Hours
- Monday 7:30 AM – 10:00 PM
- Tuesday 7:30 AM – 10:00 PM
- Wednesday 7:30 AM – 10:00 PM
- Thursday 7:30 AM – 10:00 PM
- Friday 7:30 AM – 10:00 PM
- Saturday 8:00 AM – 9:00 PM
- Sunday 8:00 AM – 8:00 PM
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14 Reviews
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10 December 2017
quite a good Sri Lankan meal
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03 December 2017
Had nothing but issues since we got here. Although your rooms aren't the worst I've seen, the service and attitude given from the man at the front desk overall is completely disgusting and reflects poorly on your business.
 curtains don't completely cover the windows, the bathtub could probably go a good round of bleaching to bring up the black marks in the tub, maybe provide smaller kettles that can actually fit under the sink to refill (plenty of tea of coffee if you're a caffeine addict though, I really like that!) Get rid of that lazy man at the front counter who sighs and rolls his eyes when you ask something and then continues to talk to you like you're an idiot (probably shouldn't have him around people ever!) but I did briefly speak to a lady behind the counter is very kind and approachable. But seriously get your internet sorted, that's not Wi-Fi, that's a joke. Have more rubbish collection pick-up, there's nothing good about having overflowing skip bins with more rubbish piled up around it. Maybe ask your live-in residents to not be nasty to your guests, there's nothing more intimidating than trying to park your car with someone screaming at us because they live there.
On the positive though, the carpets are really nice, microwave and decent size fridge available, and the pool is very well maintained.response / report this review -
29 November 2017
No customer service AT ALL. One guy has been rude to me since day we got here. Couldn't even ask for internet code to be repeated, i was told "i should of written it down". Not how you speak to someone paying to use your service, especially if those services are not working. totally unapologetic and uncaring with a "deal with it" attitude. If you read further comments you'll find this is a common theme
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21 November 2017
Stopped for a takeaway on Sunday afternoon. Didn't have enough rice for two, so I bought only one. Didn't have change in the teller for $10, had wait for staff to find five dollars. On the munu states one meat and seafood. But I was told its either meat or seafood. Also on the menu states that takeaway comes with fried onions, chilli and papadams. I only given papadams. Food (rice & curry) was fresh and tasty. Ultimately they over promised and under delivered.
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14 October 2017
Best place for everything by far! Love the rooms and convenience to everything I need. Amazing hospitality and service. Would definitely recommended. Absolutely beautiful :) Staff are absolutely wonderful. You will not be disappointed
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29 September 2017
If I could give a negative star rating I would. Paid $185 for holding deposit and room fee only to have the guy refuse to provide a receipt on request (apparently didnt have time as it was quite a last minute and late booking) and then refused to give a room key (got upset when pressed for receipt). Ended up $185 out of pocket and he refused to give the room. Called police and we got kicked out. Stated we would get done for fraud without the receipt and that he cant issue a refund without us proving payment a proof we couldnt provide because well he wouldnt give us the damn receipt
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20 August 2017
Staff are friendly and they go beyond their role to help in any way. Very reasonably priced. I was very happy with the service and would recommend Sandown recency to anyone.
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12 August 2017
Came late and Gladstone at reception was very helpful and friendly as usual. Have been coming to the Regency for the last three months and he has always been very helpful and friendly. Recommended this hotel whole heartedly.
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12 August 2017
Room is actually decent and no issues with cleanliness in any respect (an issue reported by other reviewers). Internet is however ridiculously slow, but still usable, laundry locked/inaccessible (reasonable launderette just down the road), location somewhat noisy due to being on Princes Hwy and no 'do not disturb' signs something I have not seen in any other motels/hotels ever. Still better than the majority of motels and cheaper too.
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04 April 2017
disgusting, there was mold in the air conditoner, one powerplug in the room, dirty walls, gross shower
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04 April 2017
Old,run down and hazardous rooms. Power point cracked, shower head broken(spraying onto ceiling) curtain rods fell onto my daughters head when trying to open curtains. Laminate on chairs falling off (cut my sons leg when sitting on the chair) bed side lamp was electrical hazard. Used band aid found in sof lounge. No receipt given or offered on payment.
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14 February 2017
Nice Sri Lanka cousin
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14 December 2016
Quiet location. Clean rooms great staff
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25 July 2016
It was a very pleasant venue, a classic wood-styled function room with nice floor to ceiling windows on one side of the room. The food was alright for buffet, they have buffet options outside of functions as well and their beers on tap are at a reasonable price. The only problem is that there is little parking around the area, so it's best to carpool with others. Good mocktails and the service was good.
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