Name: HBF Head Office
Address: 570 Wellington St, Perth WA 6000, Australia, AU
Telephone: +61 13 34 23

HBF Head Office is a point of interest, located at 570 Wellington St, Perth WA 6000, Australia. They can be contacted via phone at +61 13 34 23, visit their website www.hbf.com.au for more detailed information.

Location :

570 Wellington St, Perth WA 6000

Contacts :

Added by Jopie, at 08 November 2016

Add email
Add business description
Add Social Media
Add Products and Services

Alexander Mattocks

02 December 2017

Joined hbf at Morley poor service spoke to manager about overcharging blamed medibank for not sending information ombudsmen next
KymShane Vasile

17 October 2017

I would like to congratulate Andrea on her outstanding customer service to long term HBF members. Your attitude and enthusiasm are absolutely astounding.
It only took 7 days to return a call (not 24-48hrs as advertised) when we wanted to confirm we had reached the required "waiting period".
Turns out the upgrade to orthodontic cover we were sold 18 months ago when we attended the Belmont office was bogus. We waited the required period that we were advised to ensure our daughter was fully covered for braces. Turns out not to be the case! But I can have IVF treatment and full maternity cover at 46 years of age- go figure.
I've been an HBF member since I was a child and then as an adult since 1991. Not that they would know, because they delete all records pre 2007.
For an organisation that promotes itself as" Not for profit to benefit members" it seems they are far more interested in luring and securing new members with gift vouchers and freebies. There is no interest in looking after or retaining long term existing clients. Does anyone else see something wrong with this business model?
Good bye HBF.
Susan Edwards

28 July 2017

Call back service a joke - send an email enquiry, and they give you a reference number saying they will call you in one business day. Still waiting after numerous calls and emails!!
David Chan

13 June 2017

Wish we could only allocate half a star for this review! Why is this organisation's customer service so poor??? Had to sit and wait on hold for nearly an hour just to raise some questions about our family's heath care policy and the exhorbitant monthly fees HBF are charging us. Does this organisation really think that customers wont jump ship with such poor customer service for MEMBERS???
Daragh Wickham

03 May 2017

On hold time is incredibly long but they're quick to help fix things.
Holly Walsh

27 April 2017

I've had private cover for 24 years and HBF are the slowest and most painful fund I have ever had to deal with. Claims rejected and no reasons given initially so then hours are spent trying to find out why. Resubmitting the claims with the information they've asked for and then they get rejected again and a whole new story is produced about why they've been rejected. I have claims that were submitted almost three weeks ago that still haven't been processed. Wait time on phone are very long and they have no call back service. So painful. Truly unacceptable levels of customer service.
Steve Smith

13 April 2017

Waiting a minimum of 30min on each call to them.
Tom Newman

20 March 2017

9 phone calls no answer
Josh Fraser

15 February 2017

On hold for 15 minutes! Goodbye HBF. Always shop around and always read reviews given how basic customer service will always win out of its better than the competitions!
Daniel Bragante

15 November 2016

Really poor customer service. I joined over four months ago because they advertised that a Rebel voucher would be given to me and now they are saying that there was never such deal. The problem has been escalated, I've called them over 5 times to ask for follow up and nothing. I'm looking forward to cancelling my policy this week. Because of a $200-dollar voucher they will lose a $2000-worth policygreat way to do business HBF.