Name: The Good Guys Joondalup
Address: 1/7 Honeybush Dr, Joondalup WA 6027, Australia, AU
Telephone: +61 8 9206 7000

The Good Guys Joondalup is a general contractor, located at 1/7 Honeybush Dr, Joondalup WA 6027, Australia. They can be contacted via phone at +61 8 9206 7000, visit their website www.thegoodguys.com.au for more detailed information.

Location :

1/7 Honeybush Dr, Joondalup WA 6027

Contacts :

Added by Jopie, at 25 June 2016

Monday 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 5:30 PM
Saturday 9:00 AM – 5:00 PM
Sunday 11:00 AM – 5:00 PM

Add email
Add business description
Add Social Media
Add Products and Services

Eddie S

17 October 2017

Staff not pushy but very helpful and happy to get you the best price possible
Liam Roberts

07 October 2017

Had to return my Nespresso machine because it started leaking from the inside and not something minor like a cracked tank. I asked for a refund as it seemed to be a somewhat major fault, they told me that they had the right to send it off to be inspected. A month later the machine finally returns repaired but I asked for a report from the repair Centre to determine if my initial request for a refund was possible. After three weeks there was no report so I sent a text message asking what happened. Apparently it should have been sent within days and I was promised it would finally be sent soon. It was never sent to me and a confused employee asked why I haven't collected my machine. Within about 15 minutes she was finally able to tell me it was a cracked inlet valve which might as well be the tank so I could finally conclude that it was only a minor fault and I can collect my machine. What an ordeal for something that should have been a simple process. If a team member named Jan pronounced 'yaan' promises you something make sure to get help from someone else unless you want empty promises and long wait times.
Scott Forrest

30 July 2017

We recievwd excellent service from them team on a Sunday, which is a great metric for overall team performance. Most of the product is not top quality (but OK for your first home or flat), but if you spend a decent amount on their top of the line items you will get excellent value at half the price.
Jenny Green

11 July 2017

There's always help when you need & Andrew didn't end up selling me a router until I Google wot I need so thanks 4 not selling me something that may not work in a caravan village. Andrews given me wot I need again. So thank you for your honesty l appreciate it more than u can know.
Regards Jenny Green
SHOW ME

13 June 2017

Tried to return video camera because that was kept frizzing and screen turned black but Andrew refuse to give refund because he said cam is not faulty i asked him to shoot video over 5 minutes but he keep shooting 15 to 20 second video and said it is working and he can't take it back it is only 5days after i bought item he said it is good guys policy they can only give store gift card and they can't issue refund. I ask him i can take camera back and will make video with other camera while shooting to prove that camera is faulty but he said if i bring camera back after 7 days they only can repair camera can't give refund or store credit after 7 days, so i don't have option to prove i am right, As a sale person Andrew is one of the rudest person i ever met i am regular customer and never had bad experience before but only one person can change whole shopping experience. While they were giving me gift credit i requested girl on counter to put this peace on side so other customer wont take this piece but ANDREW said no just write change of mind on receipt. Never going back to this store and taking this complaint to consumer protection.
Donna Enright

25 March 2017

Great old fashioned service with a smile, polite and willing to help in any way.. very professional. We have bought a lot of various items from The Good Guys, and would gladly recommend you to everyone. Thank you.
Justyn Hayward

29 December 2016

Our experience with this store was not very positive. The showroom staff seemed quite helpful however the cashier was not only rude but also short changed us. Hopefully a one off. I don't think that will return any time soon.
Ghostrider 20

28 December 2016

I attempted to buy the Nikon D7200 Body Only for the advertised price of $999 online on Boxing Day only to be informed that this product is not available. Their site automatically redirected me to another option being the Nikon D7200 with the 18-55mm lens which I do not want. But the added insult is that The Good Guys optional offer being the Nikon D7200 with the Nikon 18-55mm lens with a cash back bonus offer, is priced at $1349. But if one buys the same Nikon 18-55mm lens from JB Hi Fi it is $149 and from Harvey Norman it is $163 so in effect, we are being grossly mislead - if not conned. Because in effect, the Good Guys are charging $349 for the same lens. I wrote to The Good Guys Customer Care and they responded with the most pathetic response ever. They said the reason I was unable to purchase the said camera was because they had limited stock. Limited stock for who? Staff members and cronies? This seems to be The Good Guys modus operandi as this is not the first time this has happened to me. Not satisfied with the responses I received from the Good Guys Customer Care (joke) I redirected my complaint to the manager of the Joondalup Good Guys. No answer, no reply and no response. They should change their name to The Bad Guys - more apt.
Andrew M

07 December 2016

Had a smooth online transaction to buy a dryer. Came home, doesn't work, called them up expecting a simple swap as I purchased a faulty item. Nope, they have to send a repair-man out. Repairman fails to fix the problem. Comes out again, this time says he has to order a part. So I've had a faulty dryer for 2 months and I'm still no closer to getting a working one.

If you didn't bother to read that, here - The Good Guys Joondalup sell faulty goods then make you jump through hoops to try and get a working model. Don't waste your time with this mob, go to literally any other place before this store. Appalling.
ROBERTO FASANO

02 July 2016

Awesome and helpful personnel.
They helped me in everything i needed. ..
Nice and big, store clean and clear .