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Added by Jopie, at 06 April 2016
Opening Hours
- Monday 5:00 AM – 1:00 AM
- Tuesday 5:00 AM – 1:00 AM
- Wednesday 5:00 AM – 1:00 AM
- Thursday 5:00 AM – 1:00 AM
- Friday 5:00 AM – 1:00 AM
- Saturday 5:00 AM – 1:00 AM
- Sunday 5:00 AM – 1:00 AM
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8 Reviews
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25 November 2017
Did book a car trough europcar customer service number in QLD, had confirmation on my email BUT WAS NO CAR for me at the airport. Booking didnt go thru etc etcWas ofered another car but too expensive. Would never again use europcar!
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07 November 2017
Struggled to serve quickly, the slowest of the rental queues. Cars are great.
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13 June 2017
An awful experience . Europcar claiming for fictitious damage . It would appear this is common practice for them and I strongly advise against using this company . Google their litigation cases and you will see they send customers bills ten months later when the car has been driven by nimerius people. They also send bills for the same damage to different customers . This is a dangerous fraudulent company . Use them at your own risk
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25 January 2017
Easy rental with friendly staff. Costs more to collect a car from an airport.
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11 November 2016
I have never had a worse experience with a car rental company. I had booked through a travel agent whom I thought had already paid for a car through my University. The desk agent had confirmed that the rental had been paid for, and said that my personal card was just for the deposit. Furthermore, I was given the wrong type of car. I had booked a four wheel drive, was given a two wheel drive, when I complained I was told I was not allow to take the car off road, so it didn't matter. This had been buried in the fine print, why would you advertise a 4WD if you can't take it off sealed roads???? I should have cancelled everything then and there. Instead I just hoped that I wouldn't need the four wheel drive, as the maps I had weren't entirely clear on whether or not I needed to drive down unsealded roads, and I didn't want to go through the hassle of booking another car. It turns out I did need to drive down some pretty rough unsealed roads, and I had to drive all the way back to Cairns to return the car and rent a 4WD from a different car rental company. Upon returning the car, I reiterated that I did not want anything charged to my card, and that I wanted them to refund the unused days to my travel agent. Rather than check that this was what was going to happen, the agent at the airport was extremely patronising and told me that everything would be taken care of automatically. Low and behold, two days later, my card gets charged for the full cost of the rental. It turned out the travel agent hadn't prepaid for the car, and clearly there was some miscommunication by all parties, but the incredibly patronising and unhelpful attitude of the agents at the Cairns Airport turned what could have been a simple fix into what has has now become an administrational headache for me. Needless to say when I called customer service they were even more unhelpful and patronising.
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21 October 2016
sadly we have used them twice, but have now learned from our mistake and certainly will never use again. Not only did they take more than they should off our credit card, they also charged us for damage that we have no knowledge of. They dont inspect the car and drop off and therefore they can charge you after the fact for damage they feel has been done. Luckily last time we took photos of the car, but even still they charged for a compete windscreen for a stone chip that we had no recollection off and doesnt show in the photos. Considering we are in the motorvehicle rental business we would be aware of stonechips, we are still fighting with our credit card company to get charges reversed. Eurpocar will not communicate
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22 May 2016
Great Service unlike the other companies they are not open until 1am, Europecar was,Kevin answered the phone quickly and provided us with a car at the right price at short notice , service with a smile what a pleasant change. Thanks Kevin have a great week.
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13 April 2016
Too many hidden extras you pay for. Having dropped off one car rental from one airport to collecting another rental from this company is a real stark difference. Where my wife was automatically added as extra driver from the other company, whilst this company charged an extra $39 for my wife to be a back up driver. Then from quoted amount from my online booking, there was an extra $8 charged because I used credit cards. Not really very pleased and the guy who served us basically said if you don't like it, go somewhere else. Well this is the last time I use this car rental company.
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