Name: Burbank Homes - Head Office, Victoria
Address: 36 Aberdeen Rd, Altona VIC 3018, Australia, AU
Telephone: +61 132872

Burbank Homes - Head Office, Victoria is a general contractor, located at 36 Aberdeen Rd, Altona VIC 3018, Australia. They can be contacted via phone at +61 132872, visit their website www.burbank.com.au for more detailed information.

Location :

36 Aberdeen Rd, Altona VIC 3018

Contacts :

Added by Jopie, at 15 February 2013

Monday 8:30 AM – 5:00 PM
Tuesday 8:30 AM – 5:00 PM
Wednesday 8:30 AM – 5:00 PM
Thursday 8:30 AM – 5:00 PM
Friday 8:30 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Varun Devata

08 July 2021

Extraordinary service from an exceptional Builder. The process from the initial stages till the end has been very smooth and transparent. Even during COVID and constant lockdowns, we were guided very well in finalizing colors and everything. And even after that, the Building Coordinator and Supervisors have been very helpful by giving constant updates, being very flexible and very helpful. Special mention to Danny (Supervisor) for his involved assistance in achieving the end results. Definitely recommend to consider BURBANK for building your home.
Justin Newing

28 June 2021

Micheal and team and Burbank canopy display homes were amazing and extremely friendly and honest. There was no pressure while
Looking and ended up buying the same day as they answer all of my questions without hesitation and made it so easy to understand the whole process
Philip Day

27 May 2021

The entire Burbank team have been a pleasure work with throughout our entire building process.

They are friendly and most importantly of all extremely knowledgeable and able to share those skills and knowledge to guide us through the entire process.

The Burbank building App gives an amazing level of clarity and ensures there is 1 space to gl to see all the required paperwork and progress updates.

Recommend to anyone looking to build a new home.
Kim Worrell

13 May 2021

Sarah has been looking after me and has been great to deal with. She has answered all of my questions promptly and clearly. The hardest part has been waiting for each step to be completed so the next step in the process can be done, but everything has been completed without any issues and plenty of updates, which are always appreciated. The communication with Burbank is something that I definitely value and makes me recommend them to others considering building a new house.
Michael Ramadan

13 May 2021

Sales people were terrific. Colour appointment staff terrific. Trades to date have been terrific. Administrative staff have been really poor unfortunately. Specifically, communication and organizational ability. Quality of the product (to date) is definitely high though.
Rajesh Kumaravel

21 November 2017

At the beginning it seemed good and they were willing to do anything and all of a sudden without any further notice you have to deposit $1500, without the deposit they were not interested even to talk further but Burbank told us(My Wife & Me), that you if we are not happy to go with them, the deposit of $1500 will be refunded. Dishonest!

After we made deposit the amount they were hesitant to assist us without a heated conversation regarding the house plans and rushing to submit the plan saying, we have past the due date for submitting the plan, When the land is not even titled. They made it abundantly clear after making the deposit where we had one week left. Yes, i was frustrated and even more when we had 7 days to rectify the issue. When they pressurized that i have only one week to finalize, I started to sending them emails about the changes before the meeting (3nd and final appointment) so we could finalize the plan before the due date, When i went to see them for my last appointment 23 March 2017, they haven't even read the email and replayed saying “YES” for every request on the email. They didn't even knew what we were talking about (wasted 1 week of precious time) and were not happy to do any changes. We wanted to improvise according to what we were allowed to do but you were not interested to give us any more time, So we had to make a decision at that point. Unfair & Careless!

They told us, that we will be having a color appointment in one month time (April 2017), so be ready but there were none, when there was still 10 Months(Jan 2018) for the Land titling but in reality i still haven't receive any sketches of the house plan. Misleading!

I spoke to them in June (after 3 months) requesting for the final sketches and they responded saying, that they are still waiting. On 10th August 2017, they sent me an email with an invoice that includes additional cost to be signed and returned but still we have not received any sketch.
Now the land titling have extended for another 5 Months(May 2018). In this case, I won't be eligible for the added bonus which is worth of $30,000 as the contract is only valid for 12 Months, plus that there would be an extra $2000 to keep the contract valid after 12 Months. Apart from these, there are other issues, like supplying the material they promised and the list goes on which i don't want to mention further.
As we both are aware, there haven't been anything done and it will be like this until the Land titling. I didn't pay for consultation fee, i made a deposit and they promised to refund, Under these circumstances deposit should be refunded. Rightfulness!

Your team members are unnecessarily aggressive!

UPDATE - 21/11/2017

I have sent few emails including singed Cancellation Form, but i only received a phone call expressing that i wont receive any of my money.

What i cant believe is, How can a company react this manner in Australia.

I HAD GREAT RESPECT FOR AUSTRALIA AND I BEHAVED SUCH MANNER BUT AFTER SEEING ALL THIS, I AM ASHAMED OF THE BUILDING INDUSTRY AND PEOPLE WHO ARE INVOLVED IN THIS!
Jason Huang

01 November 2017

cheaper volume builder and just that

Burbank site managers will quit halfway and complain about their own company and how bad it is.

pay a bit more and seek better delivery time and quality
Apupuji Mahyo

29 October 2017

Burbank worst company to apply job for. Does not give feedback even after requesting feedback. Will recommend all friends and family to stay away from Burbankrupt.
Wayne D'Souza

18 October 2017

Save yourself the hassle, time and stress.

Dont the build with Burbank!

My house is now 7 months overdue, they are unresponsive, show absolutely no urgency.

I have been chasing them up daily. But they are heaps slow and have a 0 care factor.
Vineet Govani

23 September 2017

Poor Customer service that all you can expect. Appointments only.
Gurbir Singh

25 July 2017

Never recommended burbunk to build ur dream home.worst builder in victoria.stay away from them.
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Tinu Sharma

03 July 2017

Worst customer service ever. Plz do not build with burbank, they are experts in breaching building contracts and for them its no big deal. A double story house can be built easly in 6 months, mine was finished in 13 months, brick work was not done professionally, supervisor and customer relation officer never answered to my queries on time. They simply torture me for 13 months and now i got problems in my house which i am fixing on my expense because they dont have time to fix their own mess. There are lot of good builders in market, so plz stay away from these wankers..
Darkaus Aus

12 April 2017

Great service , would recommend to other people . The bad feedback are from competitors discrediting Burbank .
Lauren Troy

27 February 2017

Absolutely disgusted!! We contacted burbank in November in regards to a leaking shower and its end of Feb and still not fixed. We are constantly given the run-a-round. Beyond angry will be taking this issue to Consumer affairs and the Ombudsman

We get told trades will come and we rearrange kids and work to make sure we are home and they never turn up.

We have 4 kids ranging from 18 to 2 plus 2 adults in our house and we are all using our ensuite to shower.

This is beyond a joke now over 3 months!!!

Would never recommend this builder!!
Rhys McPhedran

02 November 2016

Horrible, almost 6 years still living in a house that doesn't meet Australian standards, I get ignored for weeks at a time and now have to bring in the Victorian building association to rectify numerous faults.
Laura Banks

22 February 2013

Very friendly and professional team to deal with at Burbank, we absolutely love our brand new home! I would highly recomend this business to others looking to build a new home.