About
Location :
Added by Jopie, at 30 May 2017
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 12:00 PM
- Sunday Closed
Gallery
Add missing information
6 Reviews
-
26 October 2017
Was told by my new employer to nominate a post office to get a PO Box at and set my "Parcel collect" address to that same nominated post office. I unfortunately chose this particular post officethey asked me to go there personally to confirm on the availability of post boxes.So I went there.asked the question"Do you guys have PO Boxes here available for hire?"and the girl there was quite unsure about the whole thing but said yes.I felt her doubtso I repeated the question and I said I won't be applying for it today but my company will do that for me so they needed to confirm on their availability.just to give her more clues about what I'm talking about.and againshe said yes we doand being the OCD that I am.I asked again for the third time."So definitely I should let my company know that it will be alright to set up the PO Box through you guys"and again she said yes
A week later after confirming with all the departments that my parcel collect address will be that specific post office and I had the PO Box application ready and signed by a couple of people but I had a meeting in Sydney for 3 days.so I couldn't go back there to submit the form.and when I made it theregave them the form that says that they should give me the key for the PO Box and have it set up for me through the company's AUPOST accountthey stared at the form for few minutes trying to understand what is written there"same girl that served me before"and thenthe other lady was like.we don't have PO Boxes here.!!!!!!.So I was likeyour friend there a week ago said you doso she asked her and.interestingly enough she said yes "AGAIN"so the other lady was likeno she doesn't know."basically doesn't know what she's saying".and sorry.
I'm not a hard personand this review isn't there to cause any trouble to anyone.but I just hate that someone else would go through this same awful experience.now I have to keep my fingers crossed that no parcels were sent to that post office already and have to restart the whole process from scratch again.as well as letting the whole company know that I'm an idiot cuz the place that said they had PO Boxes.turned out that it didnt
I'm an immigrant as well.and my English isn't that perfect.and I worked in retail.and basically.if you don't understand a customer inquiry.you gotta ask them to explain it more.or you gotta say that I didn't understand.not be like"Yesyesyes".this is really the most stupid thing ever a person can do in a retail industry.and as I said.I'm not being hard.but this kinda performance should definitely be addressed.response / report this review -
17 October 2017
Great little post office. I'm there every day and the service is always friendly and efficient.
response / report this review -
20 September 2017
I went to Preston Lower PO, which I have been to numerous times before as it is the closest post office to home, yesterday to post approx 25 large format padded envelopes containing 'Vote Yes' t-shirts (these were made as part of the 'Yes' campaign for marriage equality in Australia). Each envelope also had a large 'Vote Yes' sticker on the front.
The female Australia Post employee serving me saw the stickers and commented that she was intending to vote no. As someone in a deeply committed, long-term, same-sex relationship with a 6 month old son, I took deep offence to her expressing an opinion on my mail in this way.
She is entitled to her personal beliefs and opinions and, like all of us, readily able to express these in whatever way she desires in private, but in a professional context this was completely unacceptable, ESPECIALLY when Australia Post are at the helm of administering this wretched 'survey' and the public, regardless of their personal stance, are relying steadfastly on their operational integrity.
As per the attached screenshot from Australia Post's 'Our Ethics' manifesto, I hope this employee is swiftly made aware that what she did was very wrong and that no other unassuming member of the public patronising this post office has to deal with having a commentary made about their mail.response / report this review -
19 September 2017
Always a welcome smile and very helpful. Easy going and the service is wonderful. Always a pleasure doing business there.
response / report this review -
20 August 2017
I visited Preston lower post office few times. I always got impressive & friendly service from the ladies. I have done my passport there too. The lady was very helpful & cooperative. I really loved the service there. Thanks
response / report this review -
06 June 2017
Really poor customer service from an assistant at the counter today. At 3.20pm, I went to submit a passport application. Since I didn't have a driver's licence, I included a valid university ID. She was adamant that I was incorrect and needed two guarantor signed photos to proceed. When I asked for clarification on where this was stated on the website or application, she insisted I call APIS. Called APIS and spoke to a helpful agent who advised that the assistant's information was incorrect and I was fine to submit my passport application with the documents I possessed. Phone call took 20 minutes, so at 3.40pm I went to the counter to submit my passport again and advised the assistant APIS' advice. The assistant walked into the back of house area without addressing me and said that my passport has missed the 4pm cut-off (at 3.40, ok??) and it would have to be processed tomorrow. With her unhelpful attitude and flippant disregard for her store's customer experience, I left unhappy with how she approached my concerns. I believe she needs to be better informed on the process, if not, try and resolve it with the customer to get repeat business because I do not trust someone with her attitude to process my identification documents. Awful, never going back.
response / report this review
