Mahyo post letter to himself so he feels less lonely when opening letter box
Finally got my passport done. No need to make appointment. The staff are super efficient and friendly. Best place for passport.
I ventured into this branch on a Saturday morning to process a Land Title Identity Verification Form, and was shocked to see how popular Australia Post is on the weekend! Throughout the masses, I witnessed various transactions, ranging from driver licence renewals, Proof Of Age card requests, and passport renewals, to name a few. The simple payments were taken care of rather quickly, but the application queue had many hurdles. Whether it being ID issues from the applicants, or machines not functioning correctly [if at all] I was very impressed at how the staff stayed calm, collected, and apologetic throughout the whole process. Workarounds were achieved to counter the technical faults, and customers without proper identification were given clear instructions on how to proceed in future. This was all done with a smile on the faces of all staff. I'm glad to see this level of compassion coming from such a busy branch - and on a Saturday, no less! Yes, I was there longer than expected, but I cannot fault the staff one iota.
Good work, team!