Du (Emirates Integrated Telecommunications Company)
Dubai Media City, 22072 - Al Salam Tower - Al SufouhDubai Internet City - Dubai - United Arab EmiratesAbout
Location :
Added by Jopie, at 30 September 2016
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 12:00 – 8:00 PM
- Saturday 8:00 AM – 8:00 PM
- Sunday 8:00 AM – 8:00 PM
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26 Reviews
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25 July 2021
The worst telecom I would say. You will never get anyone on line who understands your complaint after long waiting hours of customer service calls. I had been facing a issue with du since I changed my number to postpaid from dec 2020. Every time I raise a complaint it’s just one answer, the technical team will contact you and solve the issue. The issue still exists , seems like there is no technical brain working in du. If they cannot respond to such a small issue how are they gonna fix a major issue If I complain to them.Extremely dissatisfied and very poor service .
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23 July 2021
Worst customer care service. My number has been disconnected for 3 days now and your customer care ( which does not care) still blames me for your mistake. I went to update my documents and your agent entered wrong expiry date for my visa, and you are not even acknowledging that it's your mistake. You tell me to go and get your mistake corrected at du store, despite the fact that I made it known to you that I am currently bed ridden due to recent two major surgeries. Please show some remorse and own your mistakes.
Please give meaning to the phrase you give to your department, "Customer Care" and get my Sim connected.
By disconnecting my line due to your mistake, you have now denied me am opportunity to: 1.communicate with my doctor, considering my state of health.
2. Communicate with my family, which is my only point of contact with them since I am a million miles away from home.
Please resolve this matter urgently.response / report this review -
20 July 2021
Worst company when it comes to customer services.
Adding any add on is super convenient and a click away but downgrading any subscription is nearly impossible.
For downgrading the only option is to call one number which no one answers. One has to be careful while upgrading or adding any add ons as it will be billed permanently.response / report this review -
09 September 2020
don't buy any samsung phone from du . if Samsung cannot do anything for u . du also cannot help u with it. unless if u want to return the phone with in 7 days . i paid for samsung care plus useless and fake 😒 👎 👎 👎.
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08 September 2020
The worst when it comes to customer service, they only care about money, money and money
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05 May 2018
Good store and very big. Timing needs to change so it's open longer and also needs more staff members to attend to the customers quicker.
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30 April 2018
Every time I add balance I was surprised hours later that I had no balance. Three times happing, 75 derhams lost gone.
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10 April 2018
Honestly I couldn't not be more unhappy 😒. I have moved from my property and no longer required a provider. This was a year into the contract. I had to chace du for about a month till someone actually called me and cancelled it. And bare in mind they canceled it additional 10 days or so later so I got charged for an extra month. So since it has been 3 months. I have visited the branch at this point and called them a lot, I mean, I think I speak more often to Du then I do to my family. However, no one is calling me back regarding complaints that I have raised. Every time I call, they tell me someone will get back to me. And it's been like that for 3 months. When I visited them the supervisor assured me that it will be resolved and that they have over charged me something like 500 dhs. Pathetic I know. They are also not using my deposit against my bill of over 900 dhs that they are claiming I have. Yet they feel confident enough to send debt collectors after me and constantly send me threatening messages saying they will take me to court and what not. Stear clear if you ask me. And if you read this and have any suggestions of what I should do please let me know. I think at this point I am ready to go to court myself and raise a complaint. I have never in my life had such a big issue with a service provider.
So following all that I received a call regarding my complaint. The guy apologized and said the bill will be changed. It has now been 2 weeks since that call and I have not received my final bill. And this debt collector called again asking me to pay over 900. Where the updated bill should be no where near a 900.response / report this review -
09 April 2018
I can not understand how a company as big as DU functions so poorly.
I'm only giving 1 star as that is the lowest I can put.
I'm trying to receive previous bills, something you would assume to be very simple. After visiting Du branches FOUR times and being told different information each time, and emailing FOUR times and receiving conflicting information to what I was told in the shop, I am still no better off.
I'm not angry, i'm disappointed, I'm lying, I am actually pretty angry.response / report this review -
19 March 2018
If you visit this Customer care centre we feel like India Pakistan . This company deserve in Dubai
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25 February 2018
Putting dubai standard to shame..worst service(Du Galery).
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17 February 2018
Very bad customer care. They only respect you when you are subscribing but not after sale services.
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14 February 2018
Overcharging every single month. Calling to pay your bill, even tho I still have two weeks to go. Takes ages to pay your bill, since you have to do it thought voice automated machine.
Sometimes they even disconnect services to other countries.response / report this review -
05 January 2018
I think they should review the prices; in 2018 communication is becoming easier and the prices are going down.
I was surprised that some movies rental on du tv home packages costs 30 dirhams!!
This is too much for a customer who already pay for a home package!!response / report this review -
31 October 2017
Du are swindlers, they've robbed us 1000aed. Please somebody want to join an association of people harmed and cheated by du?? We are waiting three weeks to solve our complain and there is no way!!! They even don't respond!! Possibly it happen with more people as the customer service is a disaster!!!
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08 October 2017
They need to teach their employees what customer service is. They will do everything in their power not to satisfy you. Happened twice in 3 visits. Management need to read reviews and stop having local guide post 5 stars to get a fake average that won't reflect the level of their real service
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29 September 2017
Worst telecommunications provider in the world. Looting public with deceitful offers and refusing to correct themselves when they are proven wrong. Wish we had more options here.
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27 September 2017
One the biggest DU office that handle personal and business customers. I find this outlet more professional than other which are in the malls! Almost 20 counters to serve you in minimum time. Paid parking are available in front of building for 2 AED per hours!
Funny thing in their office is there is no FREE WiFi to use while you are waiting in queue!!👎response / report this review -
14 September 2017
Hi all,
I Sandra would like to complain on all your staffs who is working in customer care are useless and dump, doesn't know anything regarding the service which you provide to the customer.We recently shifted our location from discovery gardens to gardens and one of your staff Ms Sameeha and all your staffs in the call center communicated the same thing to my husband that the du connection can be relocated to the new building ,and we where behind the whole process for two weeks sending you all the related paper works and after two weeks you people had a realization that this particular building belong to etisalat. How disgusting that can be? you guys wasted our time.if you guys are aware that this building belong to etisalat why the hell it was not communicated to us on the first place.
Please keep some professionals staffs who knows something in the call center
Etisalat is far better than you guys.
I will recommend all my colleague and friend not to apply for du as this is the WORST EXPERIENCE WE EVER HAD WITH DU.
sandraresponse / report this review -
19 July 2017
Its already 1 month and 6 days i have been waiting to install Du services at home.
I have signed the contract since 13th June, please find attached contract for your reference.
I was advised by Du Representative to terminate my contract with Etisalat before the end of June so Du system will be installed on the 1st of July.
Till now, I have been calling them for several of times and all what I got is they will contact the technical support urgently and this is what I have been hearing for 1 month.
Another issue, I have been given a welcome package of dongle with 1000 megabyte till I receive the full service at home. Since 2 weeks, I am waiting for someone to activate this dongle and no one wants to process the activation. Just yesterday, they advised me to take the dongle to a Du shop to make activated.
Moreover, I have been given 4 times appointment for the installation and no one appeared.
Many excuses I have heard that Etisalat is giving them wrong address or they have to organize a visit with Etisalat etc.
I'm really disappointed with your services, I have left Etisalat for the bad services they have after 10 years being their customer. It seems that Du is not ready to provide this service and you should take more responsibility for your bad services.
I am writing this email after many complaints through calling the support line and also by tweeting on the social media and nothing happened.
Very disappointed . very bad service ,
I don't advice any oneresponse / report this review -
18 April 2017
The worst service ever, I shut down internet for one shop it was never done even though we had cleared all bill accounts for the account and requested for transfer of mobil numbers to my other company on the letter head which was also not done and now they asking me for 3000Aed to clear again for the services I have not used since December !!!!
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18 April 2017
I had a good experience and handling of my issues
Espicially with christina she is kind and good and smily face (:
Thanks
The billing guy is good tooresponse / report this review -
11 February 2017
For the telecom, the services are really average! The mangers are good, but rest of the staff seems lost! They make mistakes so check your content before you sign on the dotted line
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04 February 2017
One the biggest DU office that handle personal and business customers. I find this outlet more professional than other which are in the malls! Almost 20 counters to serve you in minimum time. Paid parking are available in front of building for 2 AED per hours!
Funny thing in their office is there is no FREE WiFi to use while you are waiting in queue!!👎response / report this review -
29 January 2017
Was attended to quickly but the administration they were able to undertake was limited. I simply wanted to migrate from post paid to pre-paid and all I could do here was complete some forms, pay my bill.now I need to wait a few days for the 'back office' to call me to actually do the migration. The store is clean and quiet and has plenty assistants to help and parking was easy, in the RTA paid car park.
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07 October 2016
It's Telco officebut a good one.
The customer service / retail section in the lobby is great, and even though always busy they're usually very friendly and helpful.response / report this review
