Name: Imperial Premium Rent a Car
Address: Office 302, Building 2 - Ø§ÙØ®ÙÙØ¬ Ø§ÙØªØ¬Ø§Ø±Ù - Bay Square - Ø¯Ø¨Ù - United Arab Emirates, AE
Telephone: +971 52 685 7777

Imperial Premium Rent a Car is a car rental, located at Office 302, Building 2 - الخليج التجاري - Bay Square - دبي - United Arab Emirates. They can be contacted via phone at +971 52 685 7777, visit their website www.imperial-rac.com for more detailed information.

Location :

Office 302, Building 2 - الخليج التجاري - Bay Square - دبي - United Arab Emirates

Contacts :

Added by Jopie, at 01 November 2015

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Add email
Add business description
Add Social Media
Add Products and Services

Heather Poole

13 July 2022

The best car rental of all time in Dubai! Their services are perfect. Good quality cars are available here at low cost. The car was perfect, the price was extremely competitive and the service was amazing. They picked up my car from my hotel and took me there. I would definitely recommend it! 5 stars
Donald Beaty

11 July 2022

Cars smell clean, employees are smart, and treat customers like they would like to be treated. A special thank you to their staff for his endless patience as I tried to decide on a car I would have for 30 days! Also, the gentleman working the counter deserves recognition but I didn't catch his name. I no longer dread going to the rental car company now that I only use imperial premium Rent a Car. I also appreciate the text they send a day or 2 after picking up the car. Highly recommend their rental.
Lori Johnson

11 July 2022

I have tried many car rental companies in Dubai and only impreial premium has realized my need for a car. To be honest, this is the best for me. I booked a Rolls Royce Ghost with the driver and had to say I loved every moment of my ride. The driver was highly experienced. He guided me well about the city and the car was very comfortable. Will definitely use their services again. Keep up the good work!
Roy Lawrence

11 July 2022

Excellent car rental place. Prices are reasonable compared to some of the companies. The car was in better condition than the one from the last rental car company we rented from and the people who work here are all very friendly. I, unfortunately, had a leg injury on vacation and they were very accommodating with an early return for us. I hope to get out of the area again and would rent from this place. Highly recommend them!
Daniel Dittrich

09 July 2022

One of the best companies I've ever seen. I had a great experience with them. My family and I have been renting a car from imperial premeum for several years. On my last two trips to Dubai I rented a car myself and it was a great experience. Everyone has always been so beautiful and understanding. The car is always very clean and in excellent condition. You really can't lose this value! I would recommend it to anyone who asks!
Bipasha Suren

23 February 2020

They have highly recommended staff who's provide their customers their best choice of car which is act suprisely good.
Chinu K

22 February 2020

The staffs are accommodating and the car I got is good condition. I will definitely come back here!
Clarissa Batac

17 August 2019

Worst Service Ever. If I could rate this company below 1 star I will definitely do it. We booked Hyundai H1 two weeks before our scheduled date. All documents and requirements have been provided and terms and conditions have been agreed. I also did the follow ups to make sure there will be no hassle once the day comes and even on the day itself (in the morning) all was agreed and confirmed. I got the driver's number for coordination. However, an hour before the agreed time I received a call from the driver informing me that car has a problem with battery and will not be available. He offered another option just to find out after few minutes that this option is also not available. We were caught off guard and ran out of option. The driver arrange another car (outside from the company) with driver of course we have to pay a higher amount than what we have assumed if we have rented a car and we have our own driver. It has been a disappointment and poor service. We didn't had any choice but to take it. What makes it worse is that, not even an apology from the this company or from the staff. Will probably not recommend this company to anyone.
JAY SHAH

09 July 2019

Best best
Cynthia Gomez

13 May 2018

Amazed ! Car was delivered to me at 6 AM sharp as promised , i requested for a normal baby seat they sent me an upgraded one from BMW and i love it ! will definitely talk to about you , Thanks !
Kea Hrtk

27 April 2018

go ahead with imperial rent a car ! they are serious and they understand customer requests
Jane Clark

05 April 2018

Rented amazing Lambo for my husband's birth day. Thanks guys for the best service. Car is fantastic!!!
Ali Algarrous

03 April 2018

I rented a BMW X5 for two days from them and not going to tell you about being charged for the 3rd day because of a miscommunication between me and them but will tell you about other aspects.

I got the car with 3/8 gas. Can you believe this? Not even a full tank when getting the car. I was so surprised by this.

The second thing that really annoyed me is that I was asked to pay the parking fees for when the driver was waiting for us to arrive. The fee is not too much but why the customer has to pay for that? The last time I got a rental car they paid for the parking.

It’s suppose to be premium car service and not only premium car rental. It’s the small details that makes someone come back.

But I’m sure not going to come back for them, neither should you.
Khalid Majid

22 January 2018

I really liked their service. The car was booked at the last minute on the website, a live chat was very helpful. The employee answered all my questions and quickly booked my car. I recommend this company.
Kirsteen Thain

24 December 2017

I emailed this company about being pulled over by the police twice in their cars for expired vehicle registration and insurance, and the management of Imperial Premium Rent a Car informed me that I must be lying. I have never seen such a low regard for customers before in my entire life. I believe they accused me of lying so they did not have to take responsibility for their poor customer service and bad management of their vehicles.

So I have included a picture of their cars license plate - you can see the sticker on the car (given every year when registration and insurance is renewed) states the expiry date was in 2016.

Very unimpressed, wish I could return this car for a full refund.
Kirsteen Thain

20 December 2017

A update on the situation:
- After my first review, a staff member called me and told me to take down the review. They told me if I didn't take down the review, I had to bring the car back to them (despite the fact I paid in advance to rent it for one month)
- The car I rented actually did not start one day (for no reason, I didn't leave the lights on or anything). I informed them and they told me they would have to bring the car in for fixing. I asked about a replacement car (because I paid for a car for 1 month) and they told me if I wanted a replacement I would have to pay AED3,000 extra.
- They refused to come to my apartment to fix the car

Just a terrible experience with Imperial, in every way possible. Very disappointing. I have asked them to charge me for my 8 days of using the car and refund the rest of my money.

Quick update: This company didn't offer a refund when their car broke down, but With third party assistance finally they agreed to refund me for days I did not use the car. Unfortunately the day that the car broke down but they did not collect, they still charged me for it.

Additionally they threatened legal action towards me, saying that I have made up everything and am lying. I would definitely not recommend this company under any circumstances.
Kirsteen Thain

17 December 2017

Gave me a car which had expired registration, so I was pulled over and held up by the police. Police were nice enough to not ticket me. Imperial changed the car. But then I was pulled over by the police AGAIN because the new car was also expired.

When I messaged them to ask for another new car that was properly registered and insured, no one answered me even though I could see they saw my message. I had to chase them to have someone speak to me (and only because they forwarded my call to someone else)

Finally I have been waiting all day (since last night) for the replacement car to appear. It's 330pm and no one has showed up. This is in spite of me telling them I had to leave at 3pm to make it to my work.

Both cars were missing insurance papers and registration card inside the vehicle as well.
Jacob Ryan

23 November 2017

Excellent customer service The guy was really helpful and have fantastic communication skills and I really recommend going to this branch to get your car.
Laith Khayyat

28 October 2017

Awesome service but the car was unclean.
Suliman Mohammad

02 August 2017

Pleasant deals on luxury cars
Ehab Hassan

19 May 2017

This is the best customer service I have ever seen !!
Customer
David Hefaiedh

07 February 2017

Warning!! I Never see her. Company to the rogue method. Invents documents missing on the day of the rental. To ovoid urgently
Poria Gholami

12 January 2016

Poor Language, not serviceminded. Unpleasant.
This is exactly what they replied after i told them i thought their "discounted prices" was higher compared to other companies:
Me:
"Hmm you should think about you're language and how you treat potential customers."
Imperial Premium Rent a Car:
"We know our potential customers, don't worry"
Vladyslav Pshenychnyi

08 November 2015

Rented an Aston Martin DB9 for a week. The car was delivered clean. The driver was very polite. I paid on the spot via credit card. The car is great. I got great pleasure from driving and quality of service.