Carlease Rent a Car, Business Bay and Downtown

Location :

Ground Floor, Hotel Sofitel Downtown - Near Burj Khalifa Dubai Mall Metro Station - Dubai - United Arab Emirates
Added by Jopie, at 12 March 2017

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• Latif SERMET

  28 March 2018

  STAY AWAY!! even 1 star is too much for this amateur, tricky, liar company. I was a lease customer, they replaced my car by lying. They collected my first car for RTA renewal, it was supposed to be returned within a day. When I called them they said they're selling this car, already on sale, i can keep the old, dirty, smelly replacement car as permanent car. I decided to cancel my contract but i had to wait for hours when returning the car, because they lost replacement car's papers. All employees are so rude, ignorant, and don't know what they're doing, they don't know how to communicate. Now it's been 3 months, still they didn't release my deposit even though all bills and early termination penalty fee has been paid. They don't even reply my emails and calls. There are well known car rental companies that offers brand new cars with the same price of car lease, just stay away from them.

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• Omar Saeed

  11 January 2018

  Do not use this company, they are scammers with a lot of hidden fees and will force u to pay big amounts for damage u did not do to car

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• Kiran Vukkadala

  18 December 2017

  Most unprofessional service company, after 1 month of emails they call about their policy and why my booking is no longer valid leaving me stranded. Please avoid the company as a whole - Dubai has a lot better reliable options to choose from.

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• Ihab Alghazal

  19 July 2017

  Excellent customer service The guy was really helpful and have fantastic communication skills and I really recommend going to this branch to get your car.

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• Hani Adnan

  08 July 2017

  Rude and vey unprofessional, unfortunately there is no zero star rating.
  
  My advice to anyone thinking of renting from them. just DONT, there are a thousand car rent agencies that are way more professional and actually know what customer service is

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• Victoria Woods

  29 June 2017

  Zubair at Business Bay was fantastic. He was helpful and flexible with what I needed. I would certainly recommend.

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• Emma Lancaster

  13 June 2017

  Thanks zubair for the amazing service. Good business fast to respond!

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• Ahmed Ali

  15 May 2017

  Thanks zubair for your excellence service

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• Viktoriia Kutsarenko

  13 May 2017

  Amazing service!!! Highly recommended!!! Zubair Saeed is awesome!!!
  
  Zubair keeps being amazing!!!

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• Amber Ahmed

  29 March 2017

  Zubair was very friendly and helpful and efficient. He was able to find me the right vehicle that fit my budget.

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• Gillgamishm

  25 March 2017

  Zuhair was very gentle and he is A very good and helpful guy he works very fast and respect customer very well he is trying to make your experience good and he did

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• Liz Macdonald

  19 March 2017

  Really excellent service, very helpful and will definitely recommend my friends to you. Thank you Zubair and thank you Carlease

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