Name: Skin Renewal Willowbridge
Address: 39 Carl Cronje Dr Willowbridge Lifestyle Centre Tyger Valley, Bellville Park, Cape Town, 7530, South Africa, ZA
Telephone: +27 21 914 3107

Skin Renewal Willowbridge is a beauty salon, located at 39 Carl Cronje Dr Willowbridge Lifestyle Centre Tyger Valley, Bellville Park, Cape Town, 7530, South Africa. They can be contacted via phone at +27 21 914 3107, visit their website www.skinrenewal.co.za for more detailed information.

Location :

39 Carl Cronje Dr Willowbridge Lifestyle Centre Tyger Valley, Bellville Park, Cape Town, 7530

Contacts :

Added by Jopie, at 24 October 2017

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 9:00 AM – 3:00 PM

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Marzet Cronje

20 February 2020

Incredible branch with incredible people!
Annie Hales

11 February 2020

Love my time with Dr Graham. He is never rushed and takes time to really hear you. A special person working in a great environment.
Ashney Mahadew

05 February 2020

Please do not waste your time going to Skin Renewal Willowbridge. I cancelled an appointment 24 hours before but I was charged a cancellation fee even though I notified Candice that I was in hospital and unwell and therefore cannot make the appointment. Candice from SkinRenewal lacks any form of care towards her clients and shows no remorse. She will call you and harass you for a cancellation fee even if you tell her you are unwell. Her only interest is in trying to rob clients by charging a cancellation fee for her time (when this is her job and shes going to be there the entire day) or she will charge you for a 60 minute treatment(these treatments are charged by duration) but she will only provide 45 minutes treatment duration. I always had issues with her starting the treatment 5-10 minutes after the treatment start time and then ending the treatment 5-10 minutes earlier than the end time. She basically uses your treatment time to get the room ready, to allow you to change, and to ring up an invoice and make payment. This entire process is done during your treatment time and you pay for the duration of the treatment. If she goes over the 60 minutes by even 5 minutes due to her starting late or leaving the room, she will then charge you for 30 minutes extra as they do not have price plans for under 30 minutes. She also leaves the room several times to attend to clients at reception that are trying to purchase products and again she will still charge you for the full duration of the treatment although she left the room for her own personal reasons. Its also extremely unpleasant to argue with her for the duration that she over charges as she is very rude and quite insistent that it becomes embarrassing to argue as their are other patients in the waiting area. My sister had to pay my cancellation fee at her visit just so that Candice does not call me back to harass me for the money while I was sick. My sister was so afraid that Candice may cause further stress while I was unwell.

In another incident, she did not disclose that she did not have the correct machine available to use for the treatment that my mum and sister was booked in for on the day. Instead she used an inferior machine which caused severe burns and extremely bad scars on the treated area. She would rather have you come for the appointment so she can make the money for the treatment rather than caring if she is providing the quality of treatment that the customer is requesting and paying for. She also did not take responsibility for the burns that she caused due to her negligence and non-disclosure. The machine that was used several times for many years did not cause burns on my mum and sister. But the new machine caused burns but she made it seem as if it was my mum and sisters fault. She did bare minimum and took no responsibility. It is common sense for scars to be treated immediately to ensure the pigment doesn't settle deeper into the skin. But she insisted that my sister comes back after 3 months to start getting treated for the scars. She only provided this remedy as she already knew that my sister was leaving the country and will not be able to come back after 3 months. My sister has to seek medical care and expenses at her own cost at a reputable doctor later on. Candice is only a therapist and not a doctor but can easily influence the decisions of management and their head office to ensure that my sister and mum was NOT treated for the scars according to their normal protocol.

I was burnt a few years ago by a therapist in another branch of Skin Renewal but the Doctor at that branch treated my burns immediately for a duration of 6 months with treatments every 2 weeks until the scars were completely gone. I was also informed that the scars needed to be treated immediately while its still at the surface of the skin. I did inform Candice of this treatment that I had at the other branch but as I said, Candice is very unprofessional and took no responsibility and showed no care. Candice is only interested in how she can make money out of you.
Slaine Costello

20 September 2019

Dr Duncombe is the best doctor I’ve ever been to. Patient and talks you through any of your concerns. All my visits have been great! Highly recommended!
Is Debbie Fit Yet

23 July 2019

I received incredible service until I started asking follow up questions after my Lip filler.

A week after my initial procedure I phoned as I wasn't too happy with the volume and was rudely told by the receptionist that I needed it to settle a bit. So I did. I made a follow up appointment for a week later, but unfortunately I had gotten sick. I was also a bit put off at this point by the receptionists very rude behavior.

Having had to cancel my follow up I again mailed a few weeks later expressing my concern about the unevenness in my bottom lip to which they offered to take a look at if it bothers me too much and if the filler doesn't settle (its still uneven almost 2 months on)

Two weeks ago I sent images concerning my filler practically being completely gone after 6 weeks.

I expressed my disappointment and asked for advice as to how to prevent something like this as I had followed the aftercare procedure quite dillengently.
. To date I have still not gotten any response.
Which is disappointing considering the absolutely extortionate cost of the juvederm smile filler (0. 5ml) compared to other clinics.
Adele Ankiewicz

18 April 2018

I was very disappointed. I joined the medical weight loss program for 4 weeks. R3000 later, I lost only 2kg. I had followed the diet strictly, I drank all the pills, did injections, but my weight loss was negligible. There was not much concern about it either. I never saw the same person, so there was no continuity. The information for the actual Simeon B plan in terms of foods and substitutes is very very basic and the nurses and Dr's give conflicting information. I expected a proper eating plan (even magazines can pull a good 7 day plan together), the Dr told me not to exercise, the nurse told me to exercise 30min every day. I was terribly disappointed, not just in the program, but in the way it was handled. I still had 2 weeks to go, but I don't want to throw good money after bad.
Iris Berisford

31 October 2017

I went for mole removal and sunspots on face that couldnt heal. I was initially so nervous but all I can say is what a most incredible and wonderful experience from the moment I stepped through the doors. Staff exceptional! Goodness, I even had a delicious cup of coffee to relax my nerves. All staff so friendly, helpful with beautiful smiles when I asked numerous questions while waiting for Dr. They really made me feel at home. And Dr Andre Truter was amazing. He was very patient in explaining different procedures and all I can say is when he sorted my mole and sunspots, I could just feel that he knew exactly how, where and what he was doing that I felt so at ease leaving my skin in his professional hands, with not the slightest worry. I doubt very much that I will ever go to another skin doctor in the future unless Dr Truter ever immigrates.