Sandton Auto - BMW Dealership
Cnr Rivonia Rd & Daisy St, Sandown, Sandton, 2146About
Location :
Added by Jopie, at 24 January 2017
Opening Hours
- Monday 7:30 AM – 5:00 PM
- Tuesday 7:30 AM – 5:00 PM
- Wednesday 7:30 AM – 5:00 PM
- Thursday 7:30 AM – 5:00 PM
- Friday 7:30 AM – 5:00 PM
- Saturday 8:30 AM – 1:30 PM
- Sunday Closed
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14 Reviews
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28 March 2018
I booked my BMW X1 car on Thursday as it was burning a lot of oil and I was getting blue smoke on the exhaust. I dealt with a service person called Karen, who is by far the most useless and incompetence person I've ever dealt with. She didn't keep communication with me regarding the status of my vehicle the whole day except giving me the quotation which I accepted, I tried calling but was un-contactable up until I had to make my way there at 5pm. I found my car just parked there not attended to, parts haven't been ordered and wasn't advised my car won't be ready on the day. I did manage to pass by her by sheer luck and she had no cooking clue what was happening with my vehicle. I had to be without a car for 3 days up, calling all day, no answer up until I was assisted by the Dealer Principal called Grant. My car was finally ready on Saturday but still no one bothered to call me and I had to call them around 11h30 and they told me it was ready. To make matters even worse, I've been driving the car now for couple of days and it's still burning oil and I'm getting blue smoke on my exhaust. So basically, all that time wasted and money spent was just for nothing. If BMW cannot fix a BMW vehicle, then clearly they should be out of the market as they can't even service their own brand. This is by far the worst BMW I've ever dealt with, I would never ever go back there for anything whether it's sales or service, I will never ever recommend anyone to go there for sales or even service. I am currently on a market for a new car as my vehicle is almost paid off, but I am never purchasing a BMW and I am moving to more client centric brands like Mercedes or Toyota.
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12 February 2018
Staff took a clients car for a joy ride damaging the vehicle, the staff are slack and uninterested, the mechanical staff leave your car in pieces. My covers were lost, my tow bar and electricity port were damaged. Not a single issue was repaired when I booked my car in- the service manager assisting me left me stranded at my office until after 6pm because they forgot to arrange a collection. I had to contact the old Branch Manager to via Facebook messenger to get assistance because the service manager was uncontactable. Even the receptionist said she had no words and apologized profusely. I have now been waiting 4 weeks for my replacement tow electricity port. Probably the worst BMW I have ever dealt with.
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26 January 2018
Convenient and I was helped as fast as possible. The branch is organised and well trained
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23 January 2018
Best car dealership I’ve ever been to. Extremely helpful and accommodating. This is what I thought Initially, The promises were sketchy and I was let down badly. The sales department were awesome but let down by the management.
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27 November 2017
The motorrad section is very friendly and helpful. The shop and showroom is a great place to visit and browse all the latest from BMW.
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21 November 2017
Phoned 4 times to try and book service for 1200RT. 3 Times phone cuts off without being answered. Fourth time after call was answered eventually, got transferred twice and still not able to book for service.. Sorry, will go somewhere else. Obviously you don't need me, and I definitely don't need you.
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07 November 2017
Quick and friendly service. Offer same day car service with car wash and drop-off / pick up while your car is being serviced. Open on Saturdays
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07 October 2017
the service is great for me and would like to thank you manager. All the best man for the business and prosper in the future #Love sandton auto bmw will meet again
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19 July 2017
Superb Service from Russell Dylan. He helped me configure, quoted and located a "cheeky test drive" (good thing) too. He made the time to explain various types of tech and options that will be necessary for me as an individual rather than just making me spec a car to make money.
Well Done! Super impressive!!!response / report this review -
20 June 2017
Great service. And good amenities while you wait, get free shoe shine, massage, good snacks and coffee.
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16 June 2017
Friendly staff. Don't try to push you to a purchase. Rather work with you to find the bike you want/need.
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21 May 2017
Sandton Auto BMW has one of the best F & I 's I've ever came across, by the Refilwe
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24 April 2017
Good service. Bike was serviced and ready before I expected. Kept me up to date
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31 January 2017
Best service amongst all the BMW dealers in the area. Best dealership as well and other dealerships would do well to learn from these people. Highly reccomended. Staff go the extra mile and are always professional and super friendly. Special thanks to Dylan Russell who always was polite, friendly, professional and always willing to help.
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