Sent my car for service very happy with communication and service of their staff
Excellent service. Had taken my Navara to another dealer closer to home to check an oil leak and update my infotainment screen, they could not identify the leak and told me there was no update for the infotainment. Took my bakkie to Nissan Melrose on Tuesday, oil leak was identified with the promise that the new part would be ordered and ready for fitment on Thursday. Infotainment was updated. Back on Thursday for new part, bakkie received back by lunch time. Thanks Hennie.
The cappuccino was excellent and the drop off to and from my office with the courtesy car driver was great and on time.
I will be taking my Navara to Nissan Melrose for my future servicing.
We welcome the renovations, We appreciated hard working workforce, Thanks fo the cutesy coffee & tee with enthusiastic people serving
Update 16/02/16: the staff at this branch has changed since 2016. at that point the staff service was absolutely dismal! perhaps thats why the staff has changed. I want to just thank the NEW staff, especially Marina Loggenberg and her assistant patricia for solving all sorts of old problems from 2016. now I would definitely recommend this place!
January 2018: i dont know what is going on at this branch. at first I thought that the service was good last year when I bought my micra. the staff was friendly and efficient. but after a year i discovered that my car was registered under somebody elses name despite the fact that I am paying for the car!!! what incompetent idiots!!! I cannot get a licence renewal! and now I hear that the staff that helped me last year have now left!
After my car was re-registered , i went to the post office to get a licence, but the post office told me that because its a new licence I had to go to randburg municipal department [randburg library] to apply for a new licence which meant that I have to wait for hours. I ORIGINALLY PAID MELROSE NISSAN TO DO ALL THESE THINGS FOR ME AND NOW I AM DOING IT MYSELF!
Apart from the noise due to construction people were helpful and accommodating. Enjoyed a delicious cuppacino while waiting.
Great customer centric sales staff!
Good service, very flexible. They missed something I asked them for feedback on and I hope they'll improve on that next time I take my Qashqai for a service. Oh, and they offer free warm beverages 🙂
Booked my car in for service- friendly efficient and all good
Amazing atmosphere well kept showroom and what incredibly friendly and helpful staff
Great service from Infiniti, from the warm reception to the accomodative customer service department and naturally Grant (Service Manager) who's highly depandable.
Great cappuccino. Mostly always happy with the service here.
Best and reliable services can be found at Nissan Melrose. They are punctual and always on time.