Great feeling to walk into a dealership and everybody is so friendly and greeting you like they know you. Great coffee served
Masha attended me as soon as I walked in great service immaculate
We were helped quite promptly and very kid service with Hector place looks fantastic not forgetting the cars
Close to the beach nice enviroment freindly people ..helpfull
When I collected my vehicle, the battery had been run flat, grease marks were left on the upholstery, gear housing was lying open and my engine covers had not been placed back on the engine. At the very least my car should have been given back to me in the state that it was handed to SMG. SMG Durban, you've left this customer with a very bitter taste in my mouth.
Excellent Shaheen Singh your sales rep is a warm, hands on and an unbelievable representative for your company. That's why I have decided to purchase at BMW. Thanks Shaheen you are certainly a star in the making. Thanks again. Mr Dinesh Lutchman
Excellent customer experience from Colin and Dhevan
Will definitely refer SMG Durban to all BMW fanatics
Their service is the best and respect from staff is gois
Great and friendly stuff. The shop has amazing cars. #droolingfordays
The service here is really good.
BMW dealership. BMW and SMG are among my favourite cars and car dealerships
Great service , very accommodating . Even when 3rd party people offer bad service(glass-fitters) the members of the business are attentive to their customers and this flows down through the business. Ensuring your problems are resolved. Hence why they are often at capacity .
Good dealership always willing to accommodate
Professional straight to the point help.
Absolutely appalling after sales service! My car stalled and had a drivetrain warning and when I called the dealership they said they are too full to attend to the car, I need to rebook for the next day. The following day the car was assessed to be in such bad shape that it needed a part to be ordered from Germany. I was then promised free car hire. They would contact me and fetch me work that afternoon. 4 hours later (20h00) im still at work waiting for that call! No answer from the dealership, no follow up from the consultant! Traumatized client!!
Absolutely Poor after sales service. Service ends when the vehicle leaves their showroom