About
Location :
Added by Jopie, at 25 January 2017
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
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15 Reviews
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10 March 2018
Great service. Continued calls during the day keeping me updated on my vehicle. Definitely my go to VW now.
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09 March 2018
I took in my 'old', (2006) Polo Classic for a full service and checkup. What a pleasant experience it was. From being greeted by the workshop reception, Coffee as we arrived, telephoned as to what was bring done and when it would be finished. All in all an enjoyable experience.
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24 January 2018
Always great service from Jenny. Know Jenny from another branch - but she is the go to sales person!
Always goes the extra mile for clients.response / report this review -
20 December 2017
Apparently I am not the first, I should have read these reviews.
I recommend double checking everything in your car after servicing here. Had minimal to no issues with my 2004 Polo, brought it here to have an inspection service done so that I can work on making sure to fix the bits and pieces that would have aged by now.
I got my car back from the guys, had to take it back the next Monday because they forgot my wipers that they charged me an excessive labour fee for and to inquire on why I was given my car with basically no oil. A month later I was still filling up my oil weekly. I took the car back after 3 weeks of this because I was trying to find a leak. There was no leak on my parking space at work or at home in my garage.
Eventually they replaced my oil filter because I had gotten a faulty oil filter. Now my car needs an engine overhaul, I threw my toys out because I overhauled my engine last year because of a tired piston so I know my parts are relatively new and I did not have any issues with sparkplugs being doused in oil before I took my car here.
Cutting the story short. I don't recommend this service center at all. Even though the people were friendly they did not stick to their promises or agreements made with me and they are trying to blame me for the problems I'm facing but I've discussed the oddities with them since week 1 when I got my car back.
Now they're trying to cover up a mess they made and to make me out the fool and to blame shoddy parts and everything except their own negligence because if you forget my wipers and lights what else didn't you forget? A seal or two? Perhaps to put oil in my car after you drained it? Perhaps to inform me that I shouldn't use mineral oil from a garage on my car if you put in oil when I asked you the first time????response / report this review -
08 November 2017
My Kombi went in for a service fully functional, no defects, the Thursday. Got a call that the oil light was coming on after the service. They had some explanation about previous workshops probably not using fully synthetic oil, loosening sludge in the sump. Because there was no defect there before I asked them to do a pressure test to pinpoint whether the fault was low oil pressure or just the oil sensor, then we could discuss the way forward. My wife had picked up the kids from school and was stranded, so they gave her a courtesy car. Friday I had to struggle to get through to the workshop, then they claimed the pressure was fine and they would quote me for a replacement.Got a telephonic estimation and sent them the Warranty detail. Monday my wife returns and she is told the courtesy car is booked and has to be returned. I struggle the rest of the day to get hold of the workshop and end up leaving a message. My wife is now stranded with our kids at a friends place. Next day( TUESDAY) when I eventually get hold of them, I am told that the sensor is not the fault and have to replace the oil pump. Apparently they only did the pressure test on TUESDAY! It sounded like this Technician was working put of a manual! Now,Wednesday afternoon, wife and kids still stuck at her friends house, after numerous calls, we still don't know WHAT is happening6 days later! Philwest suck! I have never received such poor service in my life. Ive heard of many stories of bad service from VW, but this is the pits. I think it's time to change my Brand.
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22 October 2017
Friendliest, most helpful staff and really caring people! I highly recommend this place as your first stop on your journey to buy a new or used car!
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05 October 2017
Absolute Fantastic experience which I can only describe in one word "AMAZING".
Dean Breirs is an exceptional Sales Person who has given me the experience of a lifetime when it came to buying my new car and would recommend everyone out there to give him a call.response / report this review -
25 September 2017
Best car services i ever had
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05 September 2017
HORRIBLE EXPERIENCE !!!!!!
Absolutely no customer service on faulty car sold to me
The service manager signs off faulty car twice out of workshopresponse / report this review -
03 August 2017
Friendly staff! Competent and professional. Keep it up David
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21 April 2017
The place where you need to safeguard your valuables. When they ask you to remove valuables from your car, they mean it. Their staff is very good at stealing customers' goods and money. I have experienced this more than twice but still not learning.
You can relax in their world standard waiting room whilst their staff is busy fixing your car professionally as well as stealing your personal goods lying in the car.response / report this review -
14 April 2017
Best service in a very long time
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19 March 2017
On 2 occasions that I needed help from this business, they didn't 'diagnose' the problem correctly first time- causing extra unnecessary costs and revisits.
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24 February 2017
Excellent & friendly service at all times, keep up the great service Charlotte, Kim, Yolandi and Lesley.
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01 February 2017
Helpful. Yolandi made an extra effort to find someone to help me. Charlotte in service was super-helpful!
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