My mother went in for surgery and had to stay over for two nights. The bathroom smelt like a public toilet
Very disgusted by Flora clinic.
My son flew from CT to JBH to have an emergency procedure
after I contacted Flora and specifically told them we are on Delta Med Aid (Discovery) they told me its not a problem we took him in and after being on the drip and waiting for a doc we were then told (2 hours later) they cant treat him and if they do we would have to do a co payment of R8000 they told us to go to sandton they still have to nerve to charge us. Sandton told us the same thing and said we must go to wilgeheuwel where fortunately the decent staff at Wilgeheuwel told us
we at the right place. Explained everything in detail admitted him and did the procedure. he basically went to 4 hospitals in 2 days
the staff at Flora clinic is no different to that of Helene Joseph. They don't that a patient can be treated there if its an emergency whether on Delta or not. That's how patients die because of their ignorance!!!!!!!!!
The best hospital experience I have ever had. Clean ward, nurses are fantastic , food is excellent, I highly recommend this hospital
We waited an hour and 45 minutes for the Doctor to see my mother who has severe osteoporosis in her spine meaning she can't sit for long hours without severe pain, they then push another patient who were in a better state than my mother before us as they hardly waited 10 minutes. Our wait was extended by another half hour due to their inconsideration and negligence of time. This hospital has lowered their standards in hiring considerate hospital staff honestly go somewhere else if you want to be treated.
Please don’t even waste your time coming here, the receptionist at casualty sat on the phone whilst we were in panic, the nurse who was helping us showed no interest nor compassion and kept talking over me, I eventually left for another hospital. Please try Wilgeheuwel, they are far better in treating patients in distress and the Dr’s are friendly & compassionate. I’m never coming here even if it were the last hospital on earth
Emergency unit - NO asthma inhalers for emergencies?! Really?! I drove to Flora Clinic because I was having an asthma attack and when I got to casualty I was in dire need of an inhaler to help me breathe.but none were available. I was given oxygen to breathe which is NOT what one needs when having an asthma attack and I had to wait nearly 3 hours for a cortisone drip. Yes it was busy but I think they should have at least had an asthma pump on hand.
They took good care of me. Only problem is when the staff change after a week. Then all seems lost but when they are in the routine again they treat you very well. Food is good. Nurses are good and xrays scans scopes all good. Thanks Dr Tilley. Dr matheze. Dr Kiss and all the personnel. Even cleaning staff excellent. Thankyou
Staff awesome friendly very helpful.. Renovation absolutely stunning beautiful
Absolutely poor service My wife was to to be here before 8 am she has to go in for surgery today and we have been waiting 2 hours plus and still no bed.. Why do we have medical aid if we are at a government hospital never a good experience here even just by entering the parking.. STAY AWAY RATHER VISIT LERATONG
Flora staff really went the extra mile! Both in Ward D and Oncology, the nursing staff balanced efficiency with compassion. They truly understood the physical and psychological needs of the patient. Our family is indebted to them.
Forget about finding parking in this undersized parking area for you SUV or Mid Sized Vehicle and if you eventually do you'll have to walk the distance to the one and only main entrance located on the south side of the building. I recommend that Flora invests in a shuttle service and provide more save parking for patients and visitors.
This is just a meeting place for injured people, Emergency ward is outsourced, x-rays outsourced, hospital bed a different bill, at the end of my emergency they billed everything to my Medical Savings, and i was left without recourse or any funds left on my MSA, instead of billing it to my hospital plan as per the emergency, then after that had to pay all the rehabilitation out of pocket, long story short, i now owe the hospital money, they x-ray department money, and the outsourced doctor money, after a huge fight with the hospital, and settling tha bill, ensuring me all is done, the next wave off bills from all the other "un-associated" just share a roof vendors started coming in. Worst admin. And i can assure you, you don't go for x-rays in the middle of the night with a bleeding broken finger because you are bored. Its an emergency.
I called from London, UK to ask to say goodbye to my dying mom this morning. She was in the Medical ICU at Flora Clinic and I got put through to Sister Kgomotso Machaba, who without hesitation gave me her mobile number to call, because the landline wasn't great. She went above and beyond, taking the phone to my Mom, even though she was not conscious, she put the phone next to my Mom so I could say goodbye, she did this huge kindness for me, even though she could have just refused because of the bad line or the fact my Mom was not conscious. My Mom died this afternoon. Without her thoughtfulness I would have never been able to do tell my Mom I loved her. What an asset this wonderful lady is to your hospital! Thank you, Sister Machaba, from the bottom of my heart.
Carol Dani Glasson x
This is a great hospital, professional staff and very friendly,makes you feel respected and valued.there are improvement areas though..at discharge you wait for hours to get medication, the food also leaves a lot to be desired
What a pathetic clinic. My mom went in this morning of the 15th of May. She has abdominal pain and bleeding. She is as white as a sheet. First my father had to go and get her file, they did not sent the file with her, then the specialist, a Dr Botha, said he will go and see to my mom when his rounds are done. And I the meantime my mom is lying in pain and weak from blood loss. She can't even keep her eyes open. If anything should happen to her world war 3 will break in Flora Clinic. It is now worse than Helen Joseph Hospital or any one of the other state hospitals.
Shocking service. Lack of management. Waited 3 half hours to be admitted. Apparently under new management. Clearly no effort made to improve!!!
There is a remarkable improvement in the service levels at Flora Clinic, the facilities as well as the Staff. Keep it up.
This hospital absolutely great. The staff is friendly and I was impressed with the facilities and service. You can do better with discharging. It took quite a while to get medication after having seen the doctor.
Absolutely disgraceful. NEVER USE THIS HOSPITAL
Staff are moronic and incompetent. Lack of any urgency, hospital procedures and knowledge of medicine at all.
We waited 4 hours for script medication because they did not submit it. General nurses here are pathetic and useless.
0 stars would be an overrated review. WILL NEVER COME HERE AGAIN. DISGUSTING AND THAT'S A COMPLICATED.
PLEASE NEVER USE THIS PLACE.
RATHER USE WILGEHUEWEL OR OLIVEDALE.