About
Location :
Added by Jopie, at 20 September 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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17 December 2017
Excellent service, clean well appointed rooms. Good breakfast!
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09 December 2017
We were greeted in a heavy downpour by Paul. He helped us to our room and umbrellas and was extremely welcoming.
One of the most comfortable stays I have had anywhere.
A fantastic place for tourists as well.response / report this review -
04 December 2017
Mixed feelings about this hotel. There is no doubt that the scenery is lovely and the rooms look really cool as well, goven the hay roofs and decent design. Another great factor is the staff which was amazong, always made you ferl welcome, especially the chef Paul! But thats pretty much it. To the bad things, I spent 2 weeks in the cottage ('garden room') and the wifi was next to non existent. Not even talking about watching movies here but simple browsing was an absolute nightmare. Also tv wise (even though im sure most would not bother) there were 5-6 channels and only 2 had reasonable quality. I would not be bothered about this myself but I'm a football fan and last hotel I stayed in in this area had 7 sports channels to choose from, this one had 1 and not working properly. Moreover, the service on breakfasts/ dinners wasnt the fastest - the breakfast are not on buffet basis but rather ordering - once it took them half an hour to get us youghurt with fruits during breakfast! Finally, I was wuit disappointed with lack of a gym (5* guest house with no gym, for real?), also the swimming pool was more like a small pond rather than a pool. Altogether, overally not impressed and I guess I would not come back to stay on this hotel again. Thanks
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15 November 2017
Excellent service, very warm staffs will recommend it to everyone.
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15 November 2017
A nice escape from the city bustle, peaceful and quiet which is just what a traveler requires
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13 November 2017
Omg such a beautiful place, the serene environment makes it you not want to leave. The very humble and friendly staff make you feel at home. Don't even let me start with the amazing food! Served so appetizingly well with love.
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24 September 2017
Nothing but the best here. Had a wonderful experience
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17 July 2017
Great food, warm surroundings, beautiful gardens; great ambience! Fantastic service!
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13 July 2017
Wow this place has jungle feel right inside the city. I loved it.
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09 March 2017
Idwala ticks all the boxes as mentioned in the reviews, beautiful place with friendly staff. Once upon a time they surely deserved being a 5 star guesthouse. So why am I giving 1 star for a 5 star certified facility?
Let me quote from their website: "Idwala’s passion is to care for guests who are looking for the finer things in life." Here they fail dismally.
And the reason? Lack of supervision and quality control. "You cannot expect what you don't inspect" is the golden rule in the hospitality industry. The mostly absent manager (or owner) should step up or step out.
1. Safe not working and still not fixed on day 2.
2. The kitchen needs more staff and training. They take forever to prepare your breakfast, get the orders wrong (this happened at a previous stay as well) and at both my stays there would be long periods without any staff in the dining room. Both times I found the waiters working in the kitchen to get orders out.
3. The two rooms I stayed in are not upgraded to accommodate charging phones and laptops. Don't expect a wall plug, two point plug or USB close enough to your bed. You will need a lead extension. Wall plugs and extensions are few and overloaded.
4. Very limited TV channels. No CNN, Sky, RT or any other news stations other than eTV, a few Mnet channels and SABC.
5. Expired dates of snacks in bar. The unsealed cookies in the jar with no expiry date were so hard I had to soak them in in my coffee.
6. My bathroom wasn't cleaned on the second day and I had to find someone for soap and shampoo. Very frustrating as I was preparing for evening meetings.
7. No air-conditioning.
8. With little effort and TLC, fresh decor etc. including deep cleaning showers and focusing more on hygiene (see pic of my shower); proper staff training and above all, quality control, this run down place can become a 5 Star establishment again. Currently I would rate it a 3 Star guesthouse.
9. Unfortunately I moved out on day 2 and booked into another place managed professionally. I was offered 50% refund for rates paid in advance.
10. If non of the above bothers you, you will love this place. But if hygiene, prompt service and "the finer things in life" is important to you, stay away.response / report this review -
17 January 2017
Great food and service
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08 December 2016
Beautiful place with friendly hosts and staff.
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20 November 2016
Elegant friendly and good service
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27 September 2016
Little gem in Randburg. It feels as if you are in the bush out of the city
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