Although the process of car reregistration took long, and understandably so due to the current pandemic, I commend all the staff at Durbanville Municipality for their professionalism, politeness and understanding. Neil was immensely helpful and both my service agents at the desk facilitated my process as painlessly as possible. Thank you to all security for ensuring Covid protocols where adhered to and for keeping our community safe. Much respect to all for top class service delivery during very trying times!
August 2020: queue very long rather renew your license at postnet. There's a huge backlog of people having to renew their licenses and the municipality is running on skeleton staff. You will stand in queue for 3-4 hours (unless you're a senior citizen).
I'm sure Durbanville municipality would be much better under normal circumstances though.
They are good friends. In this epidemic, they are safe and fast. Thank you and wish everyone good health
Very impressed with how they're dealing with queues and COVID. Obviously takes longer to renew licenses, but the staff are very helpful in assisting people queueing outside.
Renewed my vehicle license on a Tuesday morning at 8:00 - I was in and out in 15minutes. Great service!
How efficient! It was only a license renewal but I walked in at 08:11 and walked out by 08:21 - there was a queue, but it moved and really quickly!
Queues can be really long, bring a book (maybe that's why the library is next-door).
More people could be hired to shorten the queues and it could definitely do with some upgrades so it's less depressing and parking always seems to be so full no idea why.
Much more efficient service since the card facilities were installed. Queues can be long, but generally move quite steadily. Expect a wait of 1 or so hours when busy.
Your website says your open untill 3pm. Its 12H45 , and no reply, Called again, no reply, called again, no reply Its 13H45 , stiil no reply. Then I get letters from the Durbanville Municipalty announcing proudly of your services. What service if you cant even answer a calls.
I got there at 8:20 and left before 9:00. I can confirm, they have aircoolers for hot days, plenty of seats & card machines. There's 4 helping stations. The people there, looked depressed, but I don't blame them. Happy with service.
What a breath of fresh air from a government department. I usually come here to do my license renewals, and it has always been a positive experience, but this morning it was on another level. Within moments of walking in I noticed a friendly lady going around laying out seating, checking on more senior individuals that they were assisted promptly, and assisting everyone in making sure they were in the right place, and had the right paperwork. I had only brought my drivers license as ID, and she promptly went to check if I was FICA registered so I could use it as an acceptable form of ID. Thankfully I was. All counters were open and cards accepted for fast moving queues. Please keep it up guys!
Great service for a government department. Very efficient! Best to go after lunch to avoid queues. One complaint I have though is that the lighting needs to be improved as it is very dimly lit. One thing to note when you are making payment is that you need to take cash as they don't always accept cards.
We experienced efficient, friendly and professional service from the licensing department this morning. A huge thank you to Morne for making this experience one that I gladly rate on Google.
One of the better municipalities but still very long wait to get things done.
Great service for a government department. Very efficient!
Overall service is average for a municipality. Between 12 and 2 there's usually a huge line and you can easily spend more than an hour here. There's usually a shortage of staff for the amount of service points.
Although they have lots of parking and they are close to most residential areas you find tipicall slow and almost not willing to help kind of service that everybody complains about ever since the new South Africa took over. So Sad !! Gone is all the eager and happy service that we used to have.
I meanit's a municipality and a good enough one at that. Doesn't take reservations though.
It's accessible and staff are friendly and helpful.
Despite the long wait, the service was good. the staff are friendly and not your regular government employees. Thank you for making a difference
Pathetic waiting time while there are 5 possible windows to serve you, only 2 help out
Standing or sitting in que for hour plus is not right
As far as municipal offices go, this one is one of the best, most efficient and easy to work with.