Routinely the hospital reminded us of our 3 cat's and 2 dog's renewal of immunization and routine check. As in the past my wife arrived with two of our cats today during their advertised operational hours only to be told that she cannot just arrive during consultation hour but she should have made an appointment first. Although she offered to wait the strict answer was "no", while holding two very frightened cats at bay.
Well, your reminder should include that one needs an appointment to arrive during consultation hours, it would have saved two trips with two terrified cats.
Very disappointed by this "monopoly" unfriendly performance.
A single star might seem harsh, but we nearly lost a beloved pet because of this hospital. We have two cats, which have each been tested negative for feline AIDS three times. When one eventually got pancreatitis, several of their blood tests did not shed any light on the situation. We finally went to leliefontein for a second opinion. Within 10 minutes, the vet knew exactly what was wrong with our cat, diagnosed his AIDS and the pancreatitis - both of which the other vet did not catch. A few days of ICU and anti retrovirals and nearly not making it, our cat finally pulled through. I would not recommend this place to anyone, other than for buying food etc.
The vets are caring and professional. Great service.
Absolutely wonderful as I'm now living in the U K many thanks google maps