Office management is poor.
1st visit, no one greeted me in the office and I was there for like 10 min. Finally, I stood in front of the desk, four people behind the desk not one looked up and greeted me. I had to be the one to say HI my name is patient blah blah. It was embarrassing!
2nd visit, took the day off work with out pay for a mid morning appointment. The building is closed! I'm home now and still no one has called me to tell me my appointment isn't valid. This is not good.