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Added by Jopie, at 03 April 2023
Opening Hours
- Monday 7:00 AM – 4:00 PM
- Tuesday 7:00 AM – 4:00 PM
- Wednesday 7:00 AM – 4:00 PM
- Thursday 7:00 AM – 4:00 PM
- Friday 7:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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08 August 2023
WM went from being one of the best-in-class service providers to the worst, by completely removing their customer service, making them impossible to work with. Before last year, the staff answering calls and emails were prompt, friendly, and effective. Now, emails and calls are not answered at all. The website has no contact options. Customers have no ability to speak to anyone about their needs, issues, or requests at all. I don't know what is going on in the world of waste management, but whatever it is must be pretty bad. I do not recommend choosing them for waste removal or anything else. Huge fail. Thumbs down. The worst.
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07 July 2023
Not great! I've only gotten one Recycle pickup a month for the last six months. Lots of excess sitting on my porch now. What can I do with the excess????? I was picked up on 6/28/2023 with no schedule posted on the web site. Then my schedule was changed to 7/5/2023 & 7/19/2023. This is the seventh month in a row that the schedule has been changed. Pick a schedule & stick with it. I wasn't picked up on 7/5/2023 or 7/6/2023 due to the holiday. Please get your schedule & pickups in sync. I'm paying for pickup every other week, not once a month. Web site new schedule attached.
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06 July 2023
Driver saw my trash can on the street, drove right past it without picking it up, and marked it as not on the street. I tried to use the online chat system to get help, and WM disconnected me after saying they couldn't find my account. Then when I called their robot system kept hanging up on me saying it couldn't help with my issue
Man do I miss my municipal service. Better in every wayresponse / report this review -
27 June 2023
I started a biweekly trash and recycle pick up and Wm dropped out new trash bins off down the block down a. Steep hill . Then after calling them. They said they aren’t sure they can provide the Sergio w at our address. Why drop off garbage pails and take my money without a site visit and being able to be sure you can even provide the service??? Im very dissatisfied. If they fix this I’ll take down my complaint
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10 April 2023
I don’t usually write negative reviews on google, but I feel this company deserves one. Especially since I did give them a chance to fix the problem and they are clearly uninterested. Today my container was serviced. My son went down shortly after and calls to me and says there is still trash in the container and should he still bring it back up? I thought maybe he was mistaken, so I went to look and sure enough, there were 5 bags left in the container. 5! How does that happen? Well, I just so happen to have cameras at my house and I reviewed them. They emptied the container at too short of an angle for all the bags to fall out. They never shook the container, either, as they usually do. I then have a video of my son going down to the container to retrieve it and calling me because it is clearly not empty. These are not heavy or overfilled bags, as a matter of fact one still left in the container was VERY light. I think whoever did it today was rushing and sloppy. I called customer service and they told me they would come back. I called a second time and now they are telling me they are not sure when they will come back.
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