WM - Chicago Hauling and Transfer Station

Location :

1500 N Hooker St, Chicago, IL 60642, USA
Added by Jopie, at 27 April 2023

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• Connie Branch

  10 August 2023

  The only thing I can complain about is they leave the dumpster far away from out exit at the gate. So when we put the trash in we almost have to walk to the next building.

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• Erick Castillo

  12 June 2023

  We have been doing business with WM for a few years now and the customer service that we receive has been outstanding. We have services that include a 42-yard compactor, a 30-yard open-top and a recycle trailer that gets swapped out as needed. With all these pieces of equipment that maintain our facility clear of garbage and recycle materials, we need a service company that can keep up with our needs, and WM meets does needs with great customer service. The great customer service is companywide. From the accounts' managers to the drivers that swap out the equipment. Thank you!

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• Jeff Amari

  10 June 2023

  This is an awful, exploitative business. Their contract locks associations in for several years and their penalty for breaking the contract is 6x the average of the previous 6 months' bills plus a few hundred dollars to remove their containers. They frequently add extra charges to the monthly bill without notice or reasonable explanation and in order to get it removed you must waste (pun intended) your time trying to speak to a customer service representative. Their automated phone system sometimes straight up hangs up on you but more commonly it will endlessly repeat "there has been an error, please try again later" for no apparent reason until you hang up. Every year they increase your monthly bill by at least $200 on average and if you pay it you implicitly agree to the increase. In order to avoid it you must reckon with their dreadful phone system yet again.

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• Sandy Caputo

  01 June 2023

  Waste Management is a great company. Easy to schedule and are always punctual. Drivers are very courteous and efficient. Our Rep is always available when needed and handles any issue we may have and is attentive to our account. Very satisfied.

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• Hallmark House

  04 May 2023

  We have been using WM for several years - they are reliable and easy to work with!

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