Several missed pick ups. We have been a customer for 3 years. Great start with them, but there were always missed pick ups for recycling. When I called to report it they claimed they would come and pick it up within 48 hours. This never happened and they would wait until the next service day to collect all of the waste. I always got different and wrong information through customer service and their services have only continued to get more expensive while not meeting the expectations.
Raising prices and reducing services consistently. Bill doubled in less than a year and now they threaten with overcharges on collection.
I was just informed of losing recycling service every other week. When I signed up 3 years ago, I had twice a week service, then they went to once and now every other. This is not acceptable! I specially as rates are not decreasing, only increasing and you get less service. You should reevaluate your changes and decisions. Maybe give different options for people.
No way of contacting WM to alert that our recyclables were not picked up
In our neighborhood. Poor PR, then when you
Attempt to contact, the “bot” gives you the run around.
WM picks up the dumpsters at our location. This morning the truck was picking up. At one dumpster they dumped a good amount of trash on the ground in front of the of this area. I called WM for this area 19030 zip code. Talking to them, they couldn't figure out where the location was. Even after giving them the the complex name ( HiddenForest), street name (Wistar Road), and zip code (19030). This was only to report the incident. If I could've given zero star, I would.