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Added by Jopie, at 08 April 2023
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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24 July 2023
Horrible customer support… when there is a missed pickup there is no correction or communication from the team. It has been 4 days but trash has not been picked up. All residential trash is required to be on autopay but they cannot be bothered to pick up our trash on time or at least communicate that there is a delay. In fact they have been blatantly lying on the dashboard saying that trash has been picked up every single day since July 18. july 19-21 every single day they have noted that they have picked up and yet, our trash has just been there untouched for days. When we have asked for a manager we have been told to wait for pickup until end of day. When we call at end of day everyone is gone for the day. Absolutely ridiculous. In “View details” we see video of pickup but for all those days there is no video. So no video from 18th to 21st. Pls have someone reach out to me so I can 1) get my trash picked up 2) get assistance to potentially switch providers if it is going to continue to be this cumbersome. We have been trying for days to get this resolved. -Prabhakar Shetty
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11 July 2023
Since moving to NJ last year we have never had an issue with pickups. Pick ups are never late or rescheduled. We have never had additional charges on our bill. I've read many complaints about WM's pricing. We feel simply you get what you pay for.
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02 June 2023
Its ashamed WM can never get their holiday schedule done correctly in JACKSON TWP. I've been a customer for the past 3 years. For the past 3 years, during the week of a US holiday, there has always been a DELAY. When a holiday lands on your normal pick-up day, the next pick-up would be the following pick-up day (in my case, it would be a thursday). Memorial Day just passed (obviously monday had no pick-up), its Thursday as I type this, it's also my next normal pick-up day and my tote filled with waste is still out by the curb since last night waiting for it to be serviced. Its truly shameful that a big company like WM don't quite understand the logistics during a holiday week. It's also shameful that current customers are being charged premium fees with economy services. Compare to a local smaller disposal company (FCI/Tri-State) that charges less on a monthly/quarter basis, my neighbors never have this issue with their providers during the week of a holiday.
Also, what's going on with overfilled totes being charged $5 per bags if the lid doesn't close. An agent advised it was due to safety for the drivers to avoid shoulder strain/injury. For crying out loud, the driver pushes a button to operate the claw that lifts and bring down the tote. You mean to tell us these folks are being paid TOP DOLLARS BY THE HOUR, refuses to get out their trucks to PICK-UP bags to avoid shoulder/arm injury. WHAT THE ACTUAL HELL. That's what they signed up for, that's part of their job - manually or automated trash loader. Stop with these overcharges scam.response / report this review -
02 June 2023
You can do most anything on their website EXCEPT cancel service. I despise that. Will NEVER use them again just for that. Good customer service includes not making it a chore to cancel. How petty of them.
Now they want to "reach out" to me. But their very comprehensive website does NOT ALLOW for cancellation BY DESIGN. This is NOT just poor service. AND they told me to put my WM supplied can out for pick up. They DID NOT pick it up, adding yet another level of them making it hard to stop dealing with them. Shame on these losers.response / report this review -
15 April 2023
Had WM for 2 years, and after the ridiculous cancelation process I couldn't be happier, we changed services. I wanted to review the branch in South Jersey atlantic county but it doesn't pop up. If your a resident in the galloway,absecon or mayslanding area look up (Catrachos). The price never changes, they have never missed a pick-up, no absurd administration fees, and the customer service is amazing.
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