The service the best that's why I gave it five stars.
Outstanding service, fair and knowledgeable salesmen, great financing department. Would highly recommend and will definitely choose Williams when ready for another car.
Purchased a used vehicle from Williams Kia. 2 years later went to purchase another used vehicle from Williams Chevy. When purchase was nearly finalized the salesmen informed me that the first vehicle I had purchased, and was then trading in, was reported as totaled years before I had even bought it.
So they had sold me a totaled car without telling me it was totaled. Because car was “totaled”, they could only give me 500$ towards my next purchase. Originally a 5,000 dollar car.
So that’s very shady. On top of that, a year after I had purchased the newer vehicle, my window broke. I called Williams Chevy about it. Their mechanic, I think his name was Jason, informed me that I was 1 thousand miles over my warranty and that he was going to charge me 100 dollars just to LOOK at it, and he was rather rude in his manner. After watching a YouTube video, ordering a 40 dollar part off of Amazon, and spending about 20 minutes of my time, the window was fixed. And I have 0 experience with automobile mechanics.
Please do not support Williams, it’s one of my biggest regrets.
A 1 star review was too generous for this company.
Seriously they sold me a totaled car without telling me
I have a story I need to share with everyone about the outstanding and caring service that I
received from Gregory Moore and Mike Kaczmarek at the Traverse City Kia location
I was recently in a car accident and Greg went out of his way to have a car ready for me sitting there and got me in A new car within hours of calling him
he even volunteered to come pick me up to bring me to the dealership
I would recommend to anyone and everyone that's in need of a car to go see Greg and Mike they made a very horrible situation so much better and they went out of their way to take care of me as a customer this will be my fifth Kia and I won't go anywhere else thanks to Greg and Mike
I truly felt they were looking out for my best interest and getting me what I needed to get on with life
Two thumbs up couldn't ask for nicer more caring people and the ones that are at Kia in Traverse City Michigan
Sincerely Vonda and Pat Steffes
I wouldn't go anywhere else Williams Kia has the friendliest most helpful service department in town. A big thank you to Josh S and DJ for all their help. Not to forget the quick service from Brett in the parts department!!
Our daughter recently leased a Sorento from Williams KIA and Sales and Leasing agent Gregory Moore came highly recommended. Upon arrival, Jeanne and I met with Gregory and found him straight forward, efficient and delightful to work with, a professional. He listened very well, asked the correct questions and rapidly lined up vehicles to road test. Our trade in value and the lease payment was as expected. Special Finance Manager, and USMC Veteran, Mike Kaczmarek, was also efficient and pleasant to deal with. Being a retired Hospital Corpsman, Mike and I soon found ourself discussing "Duty Stations" and deployments. If these two gentlemen are an indication of the caliber of folks employed at Williams KIA I'd say this dealership may be the best in Michigan. If you are in the market for a new ride give Gregory and Mike a try. You won't be disappointed. Simper Fi Mike!
Great car buying experience! The staff were very patient with my many questions. They helped me compare options of buying versus leasing. Devin and Mike are knowledgeable and friendly. I felt very comfortable with their advice. I recommend both the dealership and Kia
Stopped in for an oil change and ended up waiting almost two hours while these guys did god-knows-what. People who came in after me were in and out well before me. Also, the service guy tried to sell me on a $65 cabin air filter. Maybe instead of trying to sell me stuff I don't need, you should focus on doing the oil change quickly next time.
Terrible shopping experience. Stopped her to get a price on a new lease vehicle to compare with some other cars I had been considering. They REFUSED to quote a price unless I took a Micky Mouse test ride first. I told them I didn't want to waste my time and theirs until I was thru with what was my first step in shopping, namely getting a feel for price ranges. After asserting that as the customer I'll decide I will shop on my terms they still refused to give me a price.
I feel bad for the rookie salesman but he was just doing what his manager told him to do. Ended up with a Subaru.
KEN IN SERVICE ALWAYS READY TO HELP
Very friendly and knowledgeable. Worked with us to get us a vehicle that we could afford. Thank you for all you have done and will do in the future. I would recommend anyone to visit your dealership as well as the service department.
I have never had a bad experience at Williams KIA. Your people are always friendly and ready to help with any problem I may have. Very Sincerely, Timothy J. HOXSIE.
We traded our 2012 Soul for a new 2016 Soul. Our salesperson,Terry Tracey made the entire process extremely easy. He took some basic information and within 15 minutes we had a deal that was acceptable for everyone. They called our insurance agent and made the necessary changes for us, swapped out the plates and we were out the door. We would highly recommend Terry and the entire Williams KIA staff to anyone in the market for a new car.