About
Location :
Added by Jopie, at 01 November 2016
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday 10:00 AM – 4:00 PM
Gallery
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11 Reviews
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08 December 2017
Staff are not always friendly. But the guy at the counter today was friendly. Coffee is never hot. Not a lot of choices for the lattes today because I can't have chocolate so the guy talked me into a cinnamon roll and I didn't like it. I wish you were like Oryana and could get something different. 12-8-17
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22 October 2017
I don't know how or why the staff is so cranky and rude. This was the worst customer service experience I've had in a while. The barista at the register had zero patience or desire to help us find something we would like even though we were friendly and polite.
The barista making drinks forgot our beverage and after asking about it when customers behind us in line had been served we were treated rather rudely.
Customer service isn't that challenging, especially when your customers try to be friendly, engaging, and ask good questions about the menu.response / report this review -
22 October 2017
My husband and i visited last year and had a good experience. We were there yesterday about 2:00 pm and it was NOT a good experience. The Americano tasted cheap - not like most I have had. I asked for a spoon because the cobtainer was empty. He said 'just a minute'. When customers were served he still did not fill it and I sensed he was doing it on purpose. He did not thank me for the good tip. I spent over $50 on coffee and supported their causes by buying the Harvest blend but will not go back. They lost a good customer yesterday!
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22 October 2017
The coffee they gave me had something wrong with it. It left a brown residue on inside of cup and tasted strange. I felt a little sick and gave up on drinking it.
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22 October 2017
Cafe is set in the old state hospital grounds; coffee selection is first rate; won't be disappointed visiting here.
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25 August 2017
Fantastic coffee, good prices and a great vibe. I love to come here and drink my coffee outside when I visit Traverse City.
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02 April 2017
Obi-Wan Kenobi loves this place, obviously, so I do too. Great shop!
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28 March 2017
Cool place! Great coffee and espressos! Never disappoints.
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04 March 2017
Best coffee I have ever tasted. We only buy our coffee here. Very friendly and knowledgeable staff. Check their website, they support the growers like no other company.
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15 December 2016
Great coffee. I usually buy their coffee from the store. My wife had a child at the hospital and got this place mixed up with Couppa Joe and told me to get her some coffee from Higher Grounds. Well they only have ceramic mugs to go and it was an interesting drive back to the hospital. Maybe it's my fault for not insisting on a to go cup. If you're looking for "to go" coffee, you might want to go somewhere else if you don't want to deal with a silly moral dilemma that could be covered by some biodegradable cups. Overall the coffee was worth the awkward looks and comments I got from people in the hospital.
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08 November 2016
Higher Grounds cafe is a great spot to stop in for a brew or bring your to-go thermos. Incredible coffee, every ingredient is quality. Pumpkin Pie Latte? It'll have pumpkin puree, not a flavor syrup. I appreciate that, especially when I know I'm going to be spending some cash regardless of what shop I go to. Plus I know there are good people behind it that treat their workers/farmers fairly - thats the way it should be.
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