The hospital is very nicely organized with directions on almost every turn. There is always a helpful person willing to lead you in the right direction. There is a very high level of professionalism from all the nurses and Doctors.
If I could have given zero stars I would have. I must say this has been the utmost, uncaring, unprofessional Hospital stay that I have ever had. Beware if you want to come here to feel better!
My wife went into labor 12:30am on Nov. 26th 2017. We stayed 2 days. The staff was great. They really know what they are doing.
I had a scary diagnosis that required some scary tests this week, and every person at West Penn Radiology went above and beyond and out of their way to make sure I felt safe, comforted, and supported. I’ve never had an experience like this anywhere. Not only was everyone kind, but my tests were done perfectly. I didn’t feel ANY pain, not even during a spinal tap! I’m writing a hand written letter later this evening to say thank you.
If you’re nervous about your testing and looking for someone you can trust, go to West Penn.
We were in Pittsburgh from out of state and treated like we were local to the area. The staff from the intake person who takes all your information to the doctor were all very nice and informative. We had an excellent experience in what was a difficult experience going to the ER. They made things much better with their professional demeanor and personal touch. Would have given them 5 stars, but the discharge nurse was rude. Would not hesitate to return if necessary. Thank you!
Staff were incredibly helpful. Hospital seems well taken care of. I got lost trying to find the labor and delivery but a very kind staff member walked me the whole way to where i needed to be. Staff was prompt with my care and i felt well informed about everything they were doing to me. Will be delivering my baby there in a few months and i feel very confident and excited for the experience thanks to the staff and obviously to welcome our new addition.
I've had 2 surgeries here, multiple tests done, and I come here frequently for appointments. I've never had a bad experience here. Staff has always been exceptionally friendly. Did have a strange physician at the ER one evening, but otherwise everything was great.
Early morning on 6-10-17 we had a very special person life flighted to West Penn Hospital. Although he did not survive his illness the exceptional care and compassion shown toward him and us was way above and beyond anything I have ever experienced in an ICU. Words cannot express our heartfelt gratitude toward the entire staff especially Dr. Khan who done everything in his power to save our loved one. His compassion for us was beyond measure. May God bless this staff and keep them doing what they do so wonderfully. Thank you all.
There are several reasons to give this hospital a 2 star rating but i will leave it at this-- One of the most important courtesies to extend to a patient who has been through major surgery and is on an extended stay would be to make sure they are comfortable. My mother has been in West Penn for going on 2 weeks, the first 8 of her days were spent in the ICU where she was taken care of wonderfully, the rest of her days have been spent in a different unit. For three days i watched my mom tell the nurses how uncomfortable she was and how she could feel the bars of the bed going into her back because there was hardly any cushioning on the mattress. For three days, no one even offered to put an order in to get her a new bed. On the third day while i was there with my mom, i watched her sit up in a regular chair, not even one that reclines because it was broken and they didn't provide a new one, but a regular chair for hours because she couldn't bare to lay in that bed anymore. I asked what we needed to do to get her a new bed 3 times.. Finally they gave her a new bed, but not without making sure that we knew they could get in trouble for doing it. When a patient expresses concern to you that they are hurting or they are uncomfortable, since when is it OK to disregard your patients needs? She by no means has been needy or constantly requesting or demanding things, but really when a patient has been stuck in a hospital bed for 2 weeks should you not at least try to make her comfortable. I am very disappointed in the way this situation was handled.
Im here now. They're making fun of patients
I had an excellent experience in the L&D department at West Penn, along with the Women's Behavioral Health center for postpartum issues. Wonderful nurses and doctors!
The staff always give great care. They take the time to listen and take care of you.
Was here and had a 3 night stay almost a year ago. Staff was great every single doctor was very informative and helpful. Got my daily meds on time and meals.. Will not go to another hospital in the city again besides this one After care was great as well