Service department is really good. My car is under warranty and had a weird issue. They gave me a loaner and dug into the issue. And they fixed it. I went to another dealer twice before and they did not bother to take a close look. Will come back for more service.
We had a good experience here. Do be aware, they do give good prices but we had to work for it in terms of negotiating. These guys have a good selection of inventory and seem to move quite a bit of volume as well. Do your homework before you go in, have a target buying price and you can walk out here with a pretty decent deal.
Salespersons and finance guys were all great to work with, very nice people.
Excellent service, comfortable lounge, clear explanation of services performed though my request along with the coupon provided for a cabin filter change was overlooked and the engine filter was changed instead. Poor attention to detail and lack of ability to properly connect with the customer in this case. Later they offered to change it for me gratis but it had taken an hour of my day already and I found it much less expensive to change myself and not that difficult. Still I will return to Werner for future service but will be absolutely certain I will be getting the services I require before they take my car in.
As far as car dealerships go, this was a very reasonable experience. We met several times with our sales person (Roger) and were not pressured. They treated us fairly and respected our "bottom line" methods of doing business. Picking up the car was easy and as promised. I'd do business again here without hesitation.
I can't say enough great things about Werner Mazda! We just bought our 3rd car from them last night! I wouldn't go anywhere else to buy a car! Eric and Rich made it so easy and quick. They are both awesome, down to earth and helpful! The service team is also amazing! Pat is the only Technician we trust to work on our cars, always does such a great job! Thank you again guys!
This is the nicest dealership I've ever dealt with 5 stars!! More if I could give more!!
Everyone there did a fine job. They worked together as a professional team. It was the most pleasant buying experience that I ever had buying a car. The people who prepped the car paid attention to every detail. Ken was very kind and respectful while preparing the documents. Rich Hammond and Cameron were so helpful, honest, and easy to talk with. I will always give a recommendation to do business with Werner.
Brought my Mazda in for service and was very impressed! The service team was very kind and helpful and did not try to push any sales. In the waiting room there was a wonderful massage chair along with a Keurig machine with variety of coffee flavors and also many healthy snack options. My car was served properly and quickly and they even washed and vacuumed it. Very happy! I highly recommend Werner Mazda.
Service department is 10/10. Good prices, excellent customer service and not out to rip you off. They did my cynthetic oil change for $40, diagnosed an issue, verified it was covered via Subaru warranty and put me in contact with another outstanding service department at the Subaru dealership in Hudson (don't go to the Subaru dealership in Manchester / they're a 0/10). I'd recommend this Mazda service department to anyone!
Mike Heintz Rocks.
He made me feel right at home and answered my questions on
Lease vs. Buy. He helped me calculate each scenario .
It Sure made it easy to decide what was right for me.
Mike explained different buying options and helped me get the deal that
satisfied my expectations.
It was a very pleasant experience.
By the way, I was going to buy in a few months, but after being educated by mike i realized
now would be a perfect time .
I love My Mazda . It is a well kept secret. Don't miss the boat , give this car a good look and discover
that you want to be a Mazda owner.
My recent experience at Werner to lease a new car was user-friendly, no pressure, and efficient. I highly recommend my salesperson, Eric, who was professional, knowledgeable, and diligent to finding a car based on my "wish list". The final purchase process was also very timely and without any hassles. I appreciated my initial car purchase connections with Werner Mazda, and would recommend this dealership and in particular, Eric, to other buyers!
Seth's story is true. His car has scratch marks and grease marks on the hood/doors etc. The car is still making a noise. It's not as loud but it is clearly still there. They also neglected to mention the fact on the dealer Reply on another site that they had to replace 2000.00 worth of parts and rip his engine apart for ten days. There "master techs" had to send sound data clips to Mazda to diagnose the issue. The car clearly has engine issues and Werner has turned there back on someone who purchased this soon to be lemon from them. DO NOT BUY A CAR HERE. Go to Tulley if you feel the need to buy a Mazda. You will get better service and a better deal.
I knew which car I wanted, the Mazda CX-5 (love it!) and called and was greeted with someone willing to listen, work with me, and help me get it all done in an organized yet informative process. I truly cannot say enough that the entire process was actually enjoyable, less than half the time ever required to complete a purchase, and I did not in any way feel taken advantage of. The finance/paperwork time was efficient and Jay was patient with my questions and did a great job explaining everything. The manager took the time to chat with me and ask if I had any other questions as well. Huge thanks to the awesome staff for such a great experience! Super appreciate it!!
Had a great experience buying here. Was looking for a very specific used Mazda6 and they had the only one around. David Lee was extremely helpful, took a video and sent it me on YouTube since I was traveling a distance, and took more than enough time with me to go over my options. Negotiation was typical and pretty easy without a lot of back and forth since the sales manager was right there and not in a back room somewhere. I've had a few questions post-sale and David has continued to be very responsive, which is most appreciated. I would buy here again.