This was the least stressful car purchase I've ever experienced. From start to finish Vy explained the process and the various options in a knowledgeable, no pressure manner. I walked out of the dealership feeling like I made a great purchase and wasn't "sold" anything. I will definitely come back to Lexus of Wichita for my next vehicle purchase.
December 1, 2017
I recently purchased my twelfth Lexus from this Wichita location. I have always been pleased with the manner in which I have been treated before, during, and after my purchase. Being a female, this is very important to me. I never had the opportunity to work with Vy before, but was very happy to find that the transaction was as pleasant as the previous ones. Vy was very attentive to any questions or concerns I had about my new vehicle. He has even made follow up calls to make sure I didn't have any questions. This is a changing world, and much has changed in recent months, but I am happy to see that the level of service that I have known for years still continues at the new dealership.
I love my new GS-F, but when it's time for my thirteen Lexus, I am sure it will be purchased from Walser Lexus of Wichita and Vy Nguyen.
Just bought my new car from here, and WOW! Great service, amazing atmosphere, and superb quality! This lot, more like complex or campus, is your one stop shop for buying and maintaining your car! I had the pleasure of working with Lance; he was super friendly and a pleasure to get to know. I would recommend this dealership to anyone in the market for not only a new car, but an great buying experience.
My wife Jody and I were in the market for a vehicle recently and walked into the Walser Lexus dealership. We found our salesperson, Katyln, both professional and helpful. The entire staff made us feel welcome and were very accommodating. Buying from this dealership was an easy decision.
I do not think that a five star rating is enough. Lance Garrison and the team at Walser are excellent. They went so far above and beyond all expectations to provide us with the greatest car buying experience imaginable. You can trust that they will not stop until you are completely satisfied and happy with your vehicle.
I am loving my new Lexus. Vy Nguyen helped me find a 2017 Lexus ES 350 with the perfect package. He was great to work with and really went out of his way to make sure my experience was easy and pleasant. I especially love that he was able to find me the Atomic Silver with the machined wheels. This is the perfect car for me!
Been to a lot of Dealerships over the years - these guys are some of the better ones. Service General Manager (John) and Shop Foreman (Bassam) and the facility is top notch. Only reasons for 4 of 5 stars is my initial experience with the first service manager was not as amicable as I could have been, and it took 7 hours to do a job that was scheduled for less.. considering I traveled 4 hours to be at that appointment, that extra time spent twiddling my thumbs at the dealership, made my day a lot longer than planned
We recently purchased a vehicle from Walser Lexus and the experience was good in all aspects. Vy Nguyen was so courteous and patient with all my questions. With all the programing in the new cars, I had a lot of questions. Everything I asked, he was able to answer. When I picked the car up that evening, Eric was also very helpful. Thank you all for making the experience enjoyable!
I just purchased a Lexus the other day from this location and I can honestly say it was the best car buying experience I have had! I worked with Ross Purity and was very pleased. He was so polite, courteous and very knowledgeable. Ross made the process fast and easy! I also had Charles Brown, head of detailing, personally detail my car and he did a FANTASTIC job and made me feel like I got the VIP experience!!! I would recommend Lexus of Wichita to anyone looking for a great car buying experience!
I recently purchased my vehicle from this location and I am more than pleased. Walked in, was greeted by the desk girl Brittany. Right away, she showed me around and was very welcoming and polite.
The car salesman, Ryan was the one who guided me through the process and really made it quick and easy!
Love my new car and the new building!
Just bought a pre-owned Lexus RX350 from Walser Lexus of Wichita recently. One of the best car buying experience I ever had. The sales staff was very helpful in finding the right vehicle for me and shipping it here. Also special thanks to John Kennedy, who helped me through every steps of the purchase and doing everything he could to deliver me a car I was very happy with. I would definitely recommend John to anyone coming to Walser for a new vehicle.
I recently took my Lexus NX in for its 20,000 mile service check. I mentioned to them that my AC didn't seem to be very cold. Elysia Pitcher called me with the bad news. Unfortunately, a repair performed at a Lexus Dealership in Tampa Bay was done incorrectly. She took it upon her self to make the multiple calls and provide the necessary evidence of their error. All the while, I am driving the loaner car they provided. She was determined to make certain that I had no out of pocket expense associated with this mistake made by another dealership. Her customer service is stellar. When I picked up my car it was beautifully washed and the gas tank was full. When you need service at Lexus ask for Elysia.
I recently took delivery on my second Lexus and both were through John Kennedy as the sales representative. He was well informed, courteous and attentive to my needs. After the sale my interactions on finalizing details were very positive and subsequent requests for service equally pleasant and enjoyable. I give John and the dealership 5 stars for the entire experience! If you are thinking about trading cars, I would suggest Lexus, a great product and ask for John Kennedy- he will treat you right!! Bob Heath
We had been discussing trading vehicles for about 6 months, when one morning my husband said he was going to the Lexus dealership and would be back in 20 minutes with a vehicle for me to test drive. I knew I wanted a small SUV vehicle and didn't want to give up the luxury of my previous car. We worked with Lance and within an extremely short period of time we owned our first Lexus, a RX350. Lance was very professional, informative, friendly and extremely helpful. I picked up the vehicle that afternoon on the way to dinner and returned the following day for the details on all the wonderful features of the RX350. I would highly recommend working with Lance to anyone who is considering the purchase of a Lexus. Even if you aren't considering a Lexus, you would be once you have visited with him. It was never a high pressure sale. You can tell Lance loves his career choice and believes in the product which he sells. It is not just a job for him. Lance goes above and beyond the call of duty to answer any questions I have regarding the vehicle. He is always pleasant with a smile on his face. Lance Garrison is a great asset to Lexus of Wichita. Might I add, I love my RX350. It's a great ride, fun to drive and it's absolutely amazing what you can fit inside the car. I doubt this will be my last RX350!