Name: Wallace Cadillac
Address: 3555 SE Federal Hwy, Stuart, FL 34997, USA, US
Telephone: +1 772-286-3555

Wallace Cadillac is a car dealer, located at 3555 SE Federal Hwy, Stuart, FL 34997, USA. They can be contacted via phone at +1 772-286-3555, visit their website www.wallacecadillacofstuart.com for more detailed information.

Location :

3555 SE Federal Hwy, Stuart, FL 34997, USA

Contacts :

Added by Jopie, at 30 November 2016

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Lynne Carr

02 December 2017

The staff at Wallace Cadillac were extremely helpful in finding a vehicle that was a good fit for us. Bob went above and beyond to make our purchase a good experience. Josh also was very helpful and professional. I would highly recommend this dealership and especially Bob as there salesman.
Barbara Coto

02 December 2017

Josh was very helpful. Communication was great, he was straight forward and worked with us. Came through on agreed deal. Overall very smooth transaction, would definitely work with him again.
Cindy Hurley

26 October 2017

Very nice service department. We had purchased a used Cadillac from a different dealership and brought it in for a few small things. We were greeted by friendly staff. they were very accommodating and helpful. We will be happy to return and use the service department. Thank you for a pleasant experience
Barrie

27 September 2017

Thank you Wallace Cadillac for taking good care of me and my car. My service involved both a repair covered by my extended warranty (thank goodness we decided to buy one since my original warranty expired just 20 days previously) plus the purchase of new tires. My service advisor, Kasey, handled everything expertly and efficiently. He followed through with my request to obtain a loaner car as my service appointment took the entire day and I do not live in the Stuart area. Being a fairly new resident to the east coast of Florida, I have a choice of two dealerships with which to do business. After experiencing routine care at both, my decision to return to Wallace was an easy one. Good service, good people in a comfortable setting wins.
Dorothe Hubbert

06 September 2017

Our salesman was so down to earth he even was cleaning up even tho we haven't done any paperwork, the vehicle was just put on the lot the night before and still needed to do the point inspection and they drove my truck to my house , that was the most thoughtful thing they probably do it with everybody but it still made me feel good
Richard Lerner

29 August 2017

My car was there for routine maintenance -- oil change, filter, inspection, etc As far as I know, all the work was done well and on time. Moreover, this was the first such visit in my case and there was no charge for the service. My only negative comment is that the car was supposed to be washed and cleaned inside, but none of that was done. I didn't notice until I had left the dealership and I didn't have time to go back. Small complaints, I suppose, but I would have felt much better if the whole job had been done. As it was, I had doubts about the extent of the work which I could not see.
Chris Fleitman

18 August 2017

Great service. Warm and friendly staff. However, they told me my electronic key fob will be $200, but they charged me $356 plus tax. The extra money was for programming and a shop use charge. Yes, you read that right, they charge you for the privilege of fixing your car. I can't help but wonder if I buy a $200 tire from Wallace will they sneak in an extra $156 charge for putting air in it. Again the service is good but other then that they're the typical nickle and dime car dealership. The programming instructions is in the owners manual. Next time I'll save the money.
Timothy Siniscalchi

19 June 2017

Bought 3 cars from Wallace over the past 6 years. Very good experience with the salesmen. YOU DON"T KNOW A COMPANY UNTIL YOU HAVE TO DEAL WITH SERVICE>

Only had to go to Service once and had an awful experience. Asked them to put on a bicycle hitch for me which involved 2 screws and 1 U-bolt needing to be attached to the chassis, a no-brainer. I would have done it myself in less than 15 minutes if the car was not so low to the ground. I was able to attach the hitch with the 2 screws. I was just not able to raise the bar to the chassis with the U-bolt though it was in correct alignment.

Had an oil change done, so I asked them to attach the hitch for me. After waiting over 3 hours I asked what was taking so long. They took me to the car and I could see in less than a minute that it was the wrong hitch for the car (the gas tank was in the way). I don't know how much longer they would have spent looking at it if I did not ask to see it and told them that it clearly does not fit. They agreed.

Bottom line,
they were not able to put the hitch on AND they charged me a half hour labor $69.57. It took their Professional mechanic half hour + to see what I saw in less than a minute PLUS they charged me for work that they did not do.

I called back several times. Always receiving an answering machine. Never received a call back. I filled out a questionnaire twice asking for someone to get in touch with me. No response after 6 weeks. I called corporate office. They read to me the bill. Car hitch, half hour labor, everything is in order, tough luck.

People I spoke with
Service Advisor: Scott Guntz
Corporate Office: Craig

Wanted to speak to someone above Craig. He insisted that everyone above him will say the same as him and would not give me a telephone number of anyone above him. Am waiting for a call back, as I have been waiting for a call back over the last 6 weeks.
Tam Huynh

07 May 2017

Greg is the best of the best! Very professional and courteous! Thank you!
Rita May Wright

28 February 2017

My husband and I had a very good experience with our salesman, Paul. He was very patient with us and explained everything fully about all the extra on the ca. A very good experience. thank you.
Marvin Boykin

15 January 2017

I bought a 2006 Cadillac DTS from Josh. I was treated as if I was buying a new car. It was an excellent buying e exxperience. I needed some service for the vehicle. The ball was passed to service and I was treated just as good there from Collin. I would definitely recommend Wallace. No pressure. Only good old fashioned friendly service.
Paul Shields

07 December 2016

Wallace as a hole, sucks. The people in the Service Dept really really try. The Sales people lied to me many times! The upper management should be a shamed at how they use and treat their clients. Hence why I bought elsewhere. The Salesman lied over and over and I knew it, yet he just kept shooting 'BS'. The Service Dept on the other hand tries but is lacking support from upper management. If I was in there for 90 days it would be running 110% better guaranteed. Let's see if I even get a phone call or anything from Wallace. Better yet the car is a month old and in the shop and Wallace can't fix it!