Slowest and rudest hospital I have ever been to. Only three people in the waiting room and i had to wait 3 hours just to get checked. Also couldnt have anybody come back with me to comfort me. I would never waste my time at this place again.
Worst!ive been waiting for 4hours to get in and I went back home didn’t wasted 4 hours of my life the nurse was like you could wait more 4 hours!? What my problem if every patient is either old or child I’m sick to ?
Only ever go here in emergencys. I broke my collar bone about 2 weeks ago and didn't have much of a choice but to come here. They'll do what they're required to do, and never anything else. Aside from waiting more than half an hour in a waiting room just to be examined, they messed up my IV twice, said I didnt need surgery, and was given the worst sling I've ever seen (literally just a piece of fabric and a strap) with no instruction on how to position my arm or anything else to help manage my condition. Went back a week later for a follow up, and they tell me that now my collar bone has drifted to the point I require surgery. In addition, I'm 90% certain that the only people that ever examined me were students learning the same procedures they were performing on me. Worst medical experience of my life.
My mother has been in two hospital for strokes and this is the first time I have ever received this much information and support. 10 West rocks! We had a CA by the name of Morgan and a RN by the name of Brian and they never made me feel like any questions I asked was dumb. They informed me step by step on everything they were doing for my mother and why! Praise God for these staff members, may God bless them each and every day!
i myself has not been a patient but my husband has been a patient three times.the care was excellent. and everyone was so caring with me always want ed to know if they could get me anything. i Dr.with DR.ALCANTARA who is with Ruby and he is excellent Dr.very caring and wants the best for his patients.Every Dr.that i have met of my husband's also has been very cariing.
I was recently rushed to Ruby after an accident at work (Pipeliner). From the time I arrived, to the time I left, (5days) I received 5 star - top notch care. While in the hospital I underwent two surgeries and a barrage of other tests and other super comfortable things. Ruby is a teaching hospital and I didn't particularly like being on display, but I understand how much it matters for the next generation of doctors and nurses to follow. Everything wasn't perfect, this is the real world, but 96% of the experience was wonderful. Communication to me wasn't always the best or quickest but it seemed that the people in charge of my care were informed about what they needed to be, even if I wasn't always. I still have my arm and I am home and healing and I will never forget the doctors, nurses, and surgeons who toiled endlessly to make that happen. I understand that things are sometimes out of our hands in this life, but I didn't find it hard to put my trust in the people at Ruby. Thank you so much for being there for a pipeliner who just really wanted to be able to hold his son with both arms.
Z
Absolutely appalling. I have never in my life received more unprofessional care in all of my life. Both Ruby and Mon General are poor excuses for hospitals. Our family will be going to Pittsburgh for professional care from now on. Coming from Texas a state with exceptional health care systems, I honestly did not think hospitals like Ruby and Mon General existed, but they do. Please be aware of where you take your family. The medical staff at these facilities are untrustworthy. My father has been actually receiving his health care from John's Hopkins in Baltimore Maryland and it is so so wonderful. Night and day difference. My son received his surgery from UPMC children's hospital.. Absolutely wonderful team of doctors. Please go to Pennsylvania or Maryland for your health care. Unfortunately the state of West Virginia is far behind the rest of the nation.
Mostly ignored all three times I was there. No one explained anything to me before, during or after procedures. Everyone was too busy talking to each other. The nicest person was an elderly gentleman who wheeled me to my room after my procedure. Was actually told by a nurse that they would never be treated in this hospital. Was dispensed incorrect medication that had to be reordered from pharmacy because they had already opened all of my meds and and placed them in a cup. We couldn't tell which was which. It was dirty. Nurses or other staff could be heard in hallway discussing the problems at this hospital. The only time I saw PA was in surgery. Very crowded and uncomfortable waiting area before procedures.
The hospital itself is nice. Labor and delivery nurses were awesome.
But why oh why do the make families in labor or with kids go thru the emergency room. We walked by half a dozen rooms being guarded by officers. Not what you want to see when your wife is having a baby.
My wife and I fought a brain tumor at Ruby for more than 30 years, so we spent, all added up, months in that facility. I found the care great and considering our grave condition the atmosphere was supportive.
In our many times of need we found kindness , compassion, and genuinely concerned and engaged professionals.
The employes on the 6 the floor are wonderful but my daughter had an accident down her toilet today around 4 pm. N they have called housekeeping 3 times 6 hours later my daughters toilet still has dry poop all over it. I'm calling the hospital supervisors first thing Monday morning.