Mike Wilcox took care of us today while purchasing our new vehicle. He is knowledgeable about the Volvo and it's competitors. He made us feel very comfortable. He is a great salesman! Look him up when you want to buy a vehicle.
Taylor and Rob sure knew how to keep me happy. Glad they could get me in a very nice new Volvo lease for a payment I could afford. Thanks Taylor!
Bought a newer Volvo off of Taylor a while back. He called me today just to see how I am liking the car. Excellent customer relations by this young man.
Mike Wilcox is the most honest professional salesman I have ever had the pleasure of dealing with. If your interested in buying a new or used car do yourself a favor and ask for him. 5 stars
Thanks so much Mike!
I Purchased a car from out of state and Mike made everything go super smooth. He was very attentive to my concerns and was very helpful and he explaind everything I needed to do and made it very easy for me to complete all the necessary paperwork. They gave me great price too!
Bought my Kia Soul from Taylor six months ago and am still loving my decision. He was quite the help and made the whole process extremely easy from start to finish. I would definitely recommend buying a car from him.
I like that the service manager is approachable and communicative of what's going on. It's critical to maintain good customer service and so far I feel there is a developing relationship between us. I would hope to maintain that as I depend on them for my future car needs.
Me and my girlfriend were in to test drive a Volvo and take advantage of gift card promotion. We expected to run into some sales pressure and not so happy salesperson when we would tell them that we are not in market for a car. We couldn't be more wrong.
Taylor Hutzel was just fantastic to work with, he made the whole experience relaxing. He offered me a test drive of any car in the dealership knowing that I wasn't going to buy one and didn't pressure me once into buying one.
He offered refreshments, made conversation about what I currently drive. He also answered all of my girlfriends weird non car related questions.
I drove a supercharged S60 r design, it was an amazing car. I will definitely go back to Volvo when I can afford one.
I found the salesperson Zach very good and that he had anticipated what I was looking for in a vehicle. The sales manager Rob was very knowledgeable and open with his figures. He doesn't hide like prior managers I have dealt with in the past.
I bought a used vehicle that has been a pain in my a@# since I bought it. Brake issues, ABS light comes on intermittently, cable had been broken and the SUV must have been involved in an accident involving running up on some concrete and tearing the boot on axle and ABS cable partial broken. I had it towed in and they said I needed a new axle and a ABS cable and of course it's not covered under the expensive insurance I bought thinking it would cover me for the life of the loan. Oh, the kicker is I had to pay $130 for him to hook up a computer to tell me he can't fix my cylinder misfire. He had to know by listening, but scammed me.
There is a vibration when at 33 MPH+ so I bought new rotors and brake pads which were factory original and rotated tires to see if that fixed vibration and it didn't and now brake pedal pushes up and sounds like someone is grinding gears and don't wanna stop.
I've had to replace the starter in the dead of winter. Replaced axle and had to special order it.
Now a fuel pump, and yes, the tank has to be pulled and of course it's soon after a fill up. So, of course it happens on a holiday weekend and the shop is open but nobody answers. Website doesn't seem to have contact list or email address for help. I priced fuel pump at $475+ and labor $125, I hope this is on my warrantee cause I already had to pay out of pocket for a Starter and all the other repairs so far, I'm not sure if it is covered under the read the fine print what is/what isn't covered insurance. I paid and repaired Cylinder 3 and 5 misfire that wasn't under their warrantee. I think a civil lawsuit for a lemon is in order if Evan's doesn't make these issues correct fast and free with a free rental.
The dealership is especially poor with follow up after the sale. It starts with the Sales Manager, Rob, who gives you a great promise of quick response, then fails to do so, and does not return phone calls or emails either. If the Sales Manager is doing a poor job of service after the sale, how does he expect his employees to do a good job?
"2-3 day job" took over a week - couldn't get Chuck to return calls. 8 quarts of oil were missing from the car after pick-up.still can't get a return call to address.
DON"T BUY FROM HERE SAVE YOUR TIME AND MONEY. SCAM ARTIST. LIAR. NO INTEGRITY.
The staff was extremely helpful and polite. The gentleman that shuttled me back to work was a joy to ride with!