Valley BMW

Location :

4725 McHenry Ave, Modesto, CA 95356, USA
Added by Jopie, at 02 June 2021

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• Shan-Shan Christensen

  16 December 2022

  My service advisor Kam was nice and helpful. However, the service department as a whole is not organized, nor well communicated. No greeter or a check-in-person as customers arrive, no coffee or pastries while waiting. Thank goodness they got rid of the outside kiosk machine they had last year, I thought I was ordering a $1000 big Mac at the McDonald's. The place is not friendly or welcoming. So far, compare to Stevens Creek BMW, Modesto Mercedes, Valley Lexus (same owner), Merced Volkswagen, Mistlin Honda, Modesto Toyota dealership service departments, Valley BMW is at the very bottom of my favorite dealerships. It's very frustrating to get any accurate information. I was notified by a text that my car was ready around 4 pm, I showed up at 8:30 the next morning after a 50 min drive from home, and I was told that my car was not ready, it was a wrong text, I asked Kam to double check, he then said it was ready and it's being washed right now. I waited about 30 min, got my keys, it was full of condensation, definitely not "just washed". I don't know what I was waiting for the whole time. Anyway, my car finally got washed as promised, I was there waiting to pick up a "READY" vehicle for 90 min. Not a "I'm sorry for the confusion and misinformation, thank you for waiting". I wish they can improve upon their service, make the visit more time efficient and pleasant.

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• Jose Cabanas

  27 October 2022

  Highly recommend!
  Very nice and knowledgeable people, great lobby.
  Thomas took the time to answer all our questions in person and by phone/text. Probably the best buying experience yet!

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• Scott Kramer

  27 July 2022

  I just took delivery of my new BMW I-4. I love the car! My salesperson was Corey, and he is just incredible. Not only did he get me a slot for this car, but he followed up on every detail. Corey is a detail person and he made sure that everything was taken care of. I have never felt more comfortable. I hope Valley realizes that they have a wonderful and intelligent salesperson on their staff. Corey - Thank so much for everything.

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• Jared Morris

  09 January 2022

  Wonderful service experience with Rich and Tim! And I will definitely buy my next car from Alex! Valley BMW has a caring, knowledgeable, and friendly staff.

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• Adrian Guzman

  09 June 2021

  WOW. I train dealerships for a living, and all I can say is that I strive to help my dealers to achieve this level of service. From start to finish, this was one of the best experiences I've ever had as a consumer ever. My salesperson Monique was beyond professional, knowledgeable, communicative, and accommodating.
  
  The business manager Mayra was quick and efficient with the paperwork. Finally, my sales manager John Phillips gave a clear and concise breakdown of the figures, and provided fair and accurate pricing.
  
  Take it from a car business professional; get your next BMW here!!!

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