I needed to get my computer’s battery replaced. They ordered it, called me back 2 days later to let me know they received it and I could stop by anytime. Went in today, and they replaced it right away - took them just 20min. Excellent customer service!
Went into Experimax yesterday with a charging problem on my iPhone. I was promptly greeted by Waseem as I entered the store. He quickly diagnosed the problem and fixed it in less than ten minutes. It was a great customer experience and I will do business with them again in the future. Thanks Waseem!
I have been buying slightly used machines from Experimax for about 5 years now. The staff is always friendly, helpful and knowledgeable. I don't feel as if they try and upsell, and the reis no pressure. Waseem was particularly helpful on my most recent visit, when I left with 3 computers. Little things like carrying everything to the4 car for me. Its a pleasure doing business with you guys!
Cracked phone screen on my iPhone 12 Pro Max. It was recommended I get it replaced here due to the way the screen is adhered and the tools Apple (and Apple certified) retailers use.
Got an appointment for 15 mins out. Super easy experience. Was attended to as soon as I arrived. Repair guy was very friendly, helpful, and happy. Answered all my questions and finished the repair in an hour (one hour earlier than quoted.)
Then he helped me sign up for AppleCare (which I would’ve done from the beginning if I knew how much repairs cost on newer phones!) I think the repair was $329. Reimbursed $200 from Pela (who I have my case and screen protector through.)
Nice space, not crowded, same pricing as the Apple Store.
The staff was very helpful and very knowledgeable. They replaced the screen on my iPhone for a reasonable price and were very helpful changing my simcard and giving me guidance in unlocking my phone from a different carrier. I highly recommend Experimax.