About
Location :
Added by Jopie, at 25 September 2016
Opening Hours
- Monday 6:30 AM – 8:00 PM
- Tuesday 6:30 AM – 8:00 PM
- Wednesday 6:30 AM – 8:00 PM
- Thursday 6:30 AM – 8:00 PM
- Friday 6:30 AM – 8:00 PM
- Saturday 6:30 AM – 6:00 PM
- Sunday 9:00 AM – 5:00 PM
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15 Reviews
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15 December 2017
The staff is knowledgeable and know how to handle injured animals. You will not regret doing business with them.
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11 December 2017
Great staff, quality care. We love this place and so does our pooch!
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01 December 2017
Top notch standard of care. I love the team and staff here. They take the time to explain things until you're comfortable no matter how long it takes. My French bulldog had several surgical procedures done here, and the team was amazing from pre surgery to recovery care etc. Wouldn't take my pup anywhere else. I've tried a number of vets in the Wicker Park / Bucktown area (closer to my house) but none have measured up to Animal Care Center.
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25 November 2017
I lost my dog Scruffy today I had the nicest nurse and vet. Made this much easier. Thank you guys.
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04 November 2017
When Dr. Coyne owned this place, vets knew your name, the front desk staff were super friendly and helpful and you felt like this was a nice hometown vet you could count on. Since the ownership switch, I have experienced nothing but incompetence. Just recently I took my pet in for vaccines and to stay the day. I called an hour before I wanted to pick them up to make sure all the vaccines were done and was told they were. Yet when I arrived I was informed they had not been done and had to wait 30 more minutes for them to be completed. The front desk and back staff seem to never communicate, a complete disconnect. Every time I have to bring a pet in there is something similar that happens. I order flea meds, call ahead to make sure it's there, and when I arrive, it is not.. It is like they are lying, and for no reason. I have 5 pets I used to take to this vet and each time there is a different vet. No one knows who you are, it is like a giant supermarket of animals. Just scan and move on. The vets roll over quickly which also makes me think that the care is not to most of their standards. This used to be my go to and my recommendation for everyone, now I am ashamed that I sent people here. Their prices are not so low that anyone should consider needing to use them for their vet. There are so many other animal and people friendly veterinarians out there that you shouldn't settle for this one. Try Wicker Park Veterinary Clinic..worth the short drive!
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26 September 2017
I am never taking my dog there again
This place used to be great I have used their services on a regular bases for at least 3 years. However the quality has dropped down in the last couple of years, I have been double billed twice and the latest, I dropped off my dog for a 2 day boarding and her usual yearly-checkup, which turned out to be a really bad experience: Not only my dog have had tests ran on her without my consent, but she was also sedated. When I finally came to pick her up, she was coiled up at the end of a cage completely terrified like if she has been abused, was really sad to see. She did not eat and had diarrhea for a week after that as well. The aftermath is that the Animal Care Center still charged me a pretty penny for the services and never submitted the insurance claim for my pet as agreed with the administration upon pickup, because they lost the paperwork I dropped off. They gave me a really hard time even giving me the dog's medical record after that, because they could not figure out.response / report this review -
29 August 2017
We love it at the Animal Care Center of Chicago. They always remember our pets name and take great care of them. The walk in feature is really appreciated and service is always prompt!
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24 August 2017
Very glad I opted for the puppy package, makes every visit a breeze. Also, the emails reminding me of upcoming check ups / shots are extremely helpful! Everyone is friendly and professional to my Husband and I and our pup!
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03 August 2017
I had a wonderful experience boarding my dog while I was out of town. The staff was very friendly and my dog was taken care of and loved. Normally when I take him to the vet he gets upset, and now he is happy and doesn't care to leave.
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26 June 2017
I took my dog there for dental cleaning because they list a variety of advanced dental technology and expertise. Midway through the procedure my fiance received a call from a tech saying the dog had a broken tooth and the surgeon needed to extract it. No other information regarding the tooth or the procedure were provided. Then they said we need to decide now because she was going to wake up from the anesthesia. Thank god we said no.
Four hours later, we received the call that she was waking up from the anesthesia and could be picked up after 4pm. Obviously, the fact that she was waking up and we needed to move fast and make a decision was a misrepresentation. I spoke to the vet who then explained that the tooth wasn't broken. It wasn't even fractured. It showed signs that it could fracture in the future. The fracture could lead to infection and horrible pain. Or be completely fine and heal. But they aren't equipped to do any sort of dental work besides cleaning and ripping out teeth so naturally, they opted for extraction. Obviously, I pointed out that extraction seems extreme for the situation. She explained that they suggest it because people don't typically follow their dental care reference. I think maybe that's because they never tell anyone that's an option, tell people its a necessity they must authorize now, and just take out the tooth; risking infection, dry socket, broken jaw, or cancer.
Bottom line, we feel lied to. They used deceptive treatment practices, saying painful, risky procedures are a necessity; praying on the trust of the pets' owners. They failed to adequately inform us of what was happening and what our options were. Then, with no information they used high pressure techniques to convince us to do an unnecessary expensive procedure that gave my fiance an anxiety attack. I would not trust their judgment. We will be avoiding all VCA hospitals in the future.response / report this review -
29 March 2017
This place has okay service, the vets have great connection with the pet owners (well, most I should say) and the place is nice and clean. However, I do feel like the receptionist should take their time and explain things throughly instead of just trying to rush people in and out of that place!
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14 January 2017
The Care Center was well maintained and took in my cat last minute. However, the service is slow and they did multiple test we had to pay for but at time of drop off only one was mentioned and approved by use. Also, we had to visit the vet after, because our cat came back with a cold, which I understand can happen, but it seems odd they gave her a shot for something she ended up coming back with anyway.
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13 January 2017
Phenomenal staff and treatment! Highly recommended- everyone who works there loves every animal; you can just tell! Wouldn't ever consider going to a new vet. Animal Care Center of Chicago was able to diagnose our dog, Remmington, when numerous different veterinaries couldn't when he had a major medical issue.
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25 October 2016
When we first starting taking our dog here, people were friendly and vet actually took the time to speak with us. The last couple of months, service and quality have definitely gone down. Tonight was the final straw. Our pup broke one of his nails and was bleeding pretty bad. Called and they said they could see him but it would be an emergency visit fee. Fineno problem. Got there and was knocking on the window with my dog in my arms. Two women that worked there, just looked and me and didn't even come. Finally one came to the door and told me that they were closed. Told them what the issues was and told me the closest place I could go to was Countryside and they couldn't help me. Then proceeded to close the door. Horrible serviceWill be looking for a vet that actually cares about quality and customer service.
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02 October 2016
Good to see others have had a good experience, but I found them to be incredibly salesy and not especially caring of my dog or me. I took my recently rescued dog in for a checkup and rather than take the time to talk to me and carefully inspect my dog, they immediately tried to sell me every service and product. They don't tell you how much things cost unless you stop them and ask, and I'm confident that the services and medicines they were trying to sell me were mostly unnecessary. I want caring veterinarians and staff that are genuinely concerned about the welfare of animals and their customers. Not sales people. There are way better options out here.
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