Great fast service! I came after a hit and run they fixed my vehicle in the amount of time they promised it would take. Cleaned the inside of it for me to? Which must have honestly taken forever since I'm a smoker so feel a little bad. Oops. But it was a pleasant surprise. And my car looks great.
Mr. Ali provided great service! He comes highly recommended! He was helpful, knowledgeable, and thoughtful during the process and only seeked to get me an amazing car that I liked and wanted. Chelsea made sure myself and my dad were both comfortable and was very willing to help with any question or changes that needed to be made on the technical settings inside the vehicle. Dino was also essential in the process of answering questions and explaining anything I needed to know about different financial aspects. Service here is amazing and they have tons of popcorn! I’ll def be back when it’s time for a trade in.
I had an absolute perfect experience with griffin’s Jeep. I called Dennis 1 day before my big road trip when my car was failing. He was able to get me in right away and provide me with a rental to use on my trip. If it wasn’t for Dennis we would have never been able to visit family on the east coast. I will always return to Griffin’s, excellent customer service!
I worked with Virgil, he was very helpful! He listened to what I wanted and showed me different vehicles based on my interests. Safety is important to me and he made sure I got what I was looking for. I traded in my vehicle, and I am very happy in my new Jeep! I was unsure of my options because my credit isn't the greatest and I have existing student loans. I was pleasantly surprised at the possibilities there were for me to purchase a new car. The staff worked as a great team to make it a smooth process regarding financing options. It is so nice to go into winter without any worries about vehicle issues. I am in a brand new, SAFE and reliable vehicle- and even better, it has a remote start and heated seats!
Thanks !
This is my second time at this dealership, starting with Dennis Wilde, cannot say enough on how he explained on what they will be doing on my car at, the 30,000 mile check up and oil change. Even check to see if I had the time, they would also put in the safely recall, so I would not have to make a extra trip. Car was promised at the time he had said. The car was washed and all work done. And the shuttle driver, so pleasant, the people you have working for you show great qualities.
We had a wonderful experience with Dennis Weide at Griffin Hub this morning. He was very gracious and knowledgeable. We appreciate the time he spent with us and the care he took in making certain that we understood everything regarding our purchase.
Just a cold atmosphere and rather spend $10 more for a 30 minute oil change then waiting 1hr 30 minutes around there. Plus they claim they do a 5 point inspection when I have taken someplace different and they told me and showed me what should have been done during a 5 point inspection( just not checking some circles on a paper). Every time I left there I had to fill my windshield fluid up too. To think I purchased this vehicle from this location is pretty disappointing. Definitely going somewhere else to get a new Jeep.
Terrible customer service. after speaking to someone about possible hazard issues with my vehicle, that I just purchased in January, they said to bring it in the next day to get a full inspection. The issue was a possible recall that I had no idea about. I went in the next day and manager said he had no one available to look at it due to the labor day holiday and they sent people home. That I would have to make an appointment for the following Tuesday. I immediately was upset since the Location is an hour away from my home now. I said I was told it would get a thorough look at it. I'm not leaving until it's looked at it could be unsafe for my child to be in this vehicle. The manager Mick continued to try and back out of the appointment. And said someone can just glance at it. Then I had to get my significant other involved and basically told him I wasn't driving the vehicle off the lot till it was on a lift to look at it properly or it could stay there and they would have to give me a loaner. That's when Mick finally had someone look at it. He tried to back out of appointment and was unprofessional to try and shrug it off.
I was first invited in by the salesperson Gene and he was busy so he introduced me to his associate Christoper. Both of them went to the extreme to help me find the perfect car for me and soon to be family. Then helped me get insured for a nice price. I would recommend this place always .
Easiest, friendliest sales experience I ever had with any dealership! They were beyond accommodating and were able to not only get me the vehicle I wanted but also the payment I could comfortably afford! Would highly recommend Mark Bryant as a sales associate to work with. He was wonderful!
Had another appointment today called last week told them my van was doing the same thing I had it in for last time was told to bring it in never told I needed to pay 98.00 for diognastic explained that wasn't what I was told and was pretty much told they couldn't look at it until i agreed to sign to pay for the diagnostic. Sorry but the key still does not turn off. Was told it fixed the problem when I picked up my vehicle last Saturday and was calling by Thursday with same issue. Sad I wasn't told of the fee ahead of time as should have been disclosee and brought my 2 toddlers out in this mess to make my appt to then be told i need to pay for a diagnostic. poor customer service
I was there for an oil change and recall service on my 2012 ram. The time it took was just shy of 2 hours especially when the recall called for 20 mins to do. Also upon receiving my final paperwork, the last page where the so called inspection report from your "x" amount vehicle point inspection was left empty, so which I assume wasn't done. Therefore left me questioning what else wasn't donewas my oil even changed? Also was looking at new vehicles on the lot and nor once talked to. Guess if you got a lot of tattoo they don't want to talk to you.
Had my 2016 Jeep Cherokee Ltd serviced 01/10 and had a great experience. They also thoroughly cleaned my car before I picked it up, inside and out. Thank you Matt and Dennis for the great service and care of my vehicle!
I came in not necessarily looking to drive home in a new truck when I went in. I was introduced to Chelsea, I told her what I had going on and what I wanted/needed and she and the team there made it happen for me. I walked in w/ a 2010 Terrain and walked out w/ a 2016 Ram. I didn't feel like I was dealing w/ "salesmen". While the people are very professional they are definitely down to earth. I would definitely recommend any and everybody to check them out. Ask Chelsea or Ali and they will help you out.
THIS PLACE IS A SCAM. Do not do business with them. I was told 5 star dealership, but the customers say 0 stars. I wish I could give 0 stars.
I bought a 2008 Jeep Compass with 29,500 miles on it, after 8 months and putting 7,000 miles the transmission broke down. Now if anyone knows a transmission should (at least) last 150,000 miles. With 36,000 miles on it I need to now replace the transmission with is $3,600. Keep in mind I bought this Jeep for $10,000. In the ending of January 2016.
Now you might think what about the warranty?
Let me tell you that I was not offered a warranty on the transmission or anything else, but I was offered a warranty on the tires (platinum deal). I was rushed out at night of the deal with a car with barely no gas. I go back to the dealership to see if I could get any help with the transmission cause this is too early for that to happen, but all I got was a NO HELP HERE. They told me that what (COULD'VE) happen was that the bank didn't want to offer the money. I was lied to in my face and he just covered up the tracks.
They want to sell me another car and take in my Jeep so that they can make another profit on me, but I tell you I won't bring my Jeep back or referral to anyone to go here. This dealership is CUTTHROAT! They just want your money and will find any way in doing so. They sold me a lemon and now I have to live and learn with a car I can't drive.
I've talked to multiple services, even the Jeep Customer Service Center in saying without a warranty I can't be helped, but they were stunned to hear that I wasn't even offered a warranty on this car which 100% should've been the case. They said they basically found a loop hole in the system. I have even talked to lawyers saying the same thing and even them saying They can not help me in this situation.
I'm stuck with a car that needs a $3,600 repair which I am still making payments on. It has now been 3 weeks going on a month, and now I am fed up. I WILL NOT DO ANY BUSINESS AND I HOPE EVERYONE ELSE STAYS AWAY FROM THIS PLACE! I'd rather spend that money somewhere else than give them the satisfaction of more revenue.