About
Location :
Added by Jopie, at 23 April 2017
Opening Hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 8:00 PM
- Saturday 7:00 AM – 7:00 PM
- Sunday 9:00 AM – 5:00 PM
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14 Reviews
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25 April 2018
One star is too high a rating. I purchased a UHaul hitch for my sedan about a year ago. Traded the automobile and took the hitch with me for the new car. Called UHaul in Boulder for an appointment. It took ten days for someone to call me back to make an appointment. (Not sure why I could not set up an appointment through the general reservation number.) Showed up for my appointment and was told I needed a "Bolt Kit". I was happy to pay for one. However, UHaul in Boulder indicated they would not order the kit, the customer must. Turned away, I return home to telephone UHaul's 800 number to order the bolt kit. Customer Service does not know anything about bolt kits, the agent informs me that the store installing the hitch needs to order the kit. I am forwarded back to UHaul in Boulder only to be met with further resistance. Next step is to telephone UHaul's fabrication department in Tempe AZ. I am assured my vehicle does not require a bolt kit to install the hitch. They also help set up an appointment for the hitch installation is in Arvada, CO. I show up on the appointed day and hour only to be turned away. According to Deanna Holland I do not have an appointment. She insists I need a Bolt kit for the hitch installation. I would have to think hard and deep to determine if I have met with this level of frustration. If ever there was a case for the "Dumbing Down of America", one need not look any further than UHaul. They have cornered the market. Next step, I call Lambert Hitch in Denver. I speak with a knowledgeable woman named Cec, who schedules me two days later. I arrive, they put the hitch on. No drama. No waiting. Kindly note, Lambert put the hitch in less than 80 minutes, not the Six Hours UHaul Boulder claimed it would take, and charged 60% less. Need a moving box, go to UHAUL. Need a recreational hitch, an industrial hitch, or lighting, go to the professionals at Lambert! The best place for UHaul's operation is in your rearview mirror.
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31 March 2018
Frank Muse arbitrary changes the price of damages whenever he wants. Literally. I have a voice recording of him saying he charged me $400 more for labor on damaged bumper because he could. The man is a shill and abuse his modest amount of power. It's sad, really. Done with U-haul.
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28 February 2018
All the guys there were very helpful and patient. Our order had been placed wrong and they kindly helped us get it straightened out as well as gave us a call before coming in to let us know the parking lot was iced over during the night. It felt like they genuinely cared about helping meet our needs and they made sure we didn't unknowingly tow more than our vehicle could handle.
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23 February 2018
Absolutely the worst customer service I have ever received! After screwing up my reservation and blaming me for their mistakes they stole 100 dollar cash deposit from me. Avoid these idiots at all cost!
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19 January 2018
When you're in the stressful process of moving, do you wish you could conduct business transactions with a sarcastic, dismissive, eye-rolling teenage boy? This is the place for you!
The guy they have "managing" this place really seems to have a strong "I'm cranky that my parents grounded me" vibe to him. I can't imagine a less appropriate hiring choice for U-Haul to make for a position that interacts with customers.
On the other hand, the Budget across the street is great! Very friendly, honest, and much cheaper.response / report this review -
18 September 2017
Poor customer service and their propane is not priced or shown. They offer a free gift with fill up but asked about it and was told it is a little blue cap they give to put on the nozzle of the tank. Didn't even get one! I will never fill a tank there again. Better local businesses to go to.
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08 September 2017
Same story as previous poster, I called in and ordered a hitch and when I went to the store it wasn't there. I was even called about coming in for installation (twice) even though I explicitly told the rep I wasn't interested. So as to how they had the hitch for installation then it disappeared 2 days later is beyond me. The person working the desk couldn't have shown any less interest or offer any explanation.
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30 August 2017
This business lies to their customers. I was told that my composite propane tank was illegal to fill. This is not true. Only tanks manufactured by the Lite Cylinder Company in Tenn. were recalled, not the Norwegian-made Ragasco tanks. The young man was rude about it as well, when I tried to inform him of the truth. Give your business to Boulder RV. They are informed and very pleasant.
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16 August 2017
Worst customer experience ever. Order hitch install online 3 weeks ahead of time. Called ahead of time to confirm appt. It snowed 12 inches the morning of my install, so I called again to make sure they were ready and I should drive the 30+ minutes to the North Boulder location. Got there and they said just leave the keys and come back in 2 hours. Came back in two hours, no hitch. No apology, they said computer said the part was there, but it wasn't.
The folks there suggested we schedule for one week later, so, I did (silly me). Tried to call ahead to confirm, but no answer. Showed up for appointment, Travis said "just leave the keys" He was understaffed (just him) and rude. I asked that he check in the back for the hitch. And wait for it no hitch. Travis says hitch is in Arvada.
Worst part about it was through this entire process, no one at U-Haul North Boulder said they were sorry, or showed any concern for the trouble they were causing. On the second attempt failure, Travis had the nerve to say the fault lay with Curt Manufacturing for sending the hitch to the wrong location. It's bad enough to screw up this badly. It's even worse to then try to dodge blame for what was clearly their screw-up.
Called U-Haul national to try to get my money back. So far I've been transferred twice and haven't heard back yet. Like I said, worst customer experience ever.
I ordered the same Curt hitch through Amazon, and I'm just going to put it on myself. I'm not thrilled about that, but it will be less trouble that dealing with the disaster called U-Haul.response / report this review -
26 July 2017
Endured one of the shittier days of my life at the hands of this UHaul location. Not that UHaul has ever demonstrated strong customer service in my 5 years of dealing with them for various small personal moves. I was given a trailer with a faulty hitch, so I couldn't get it off the hitchball of my truck. After no fewer than 4 phonecalls, the first offering promises of complementary roadside assistance to address the issue, I would later be told no, no actually that was wrong we're not doing that. 2 work appointments cancelled later (2 hours), I get to Uhaul with the trailer and they don't believe me. Amusing. The next 30 minutes is a run-around, until finally I am believed and they agree to decommission this trailer and send me off with another one. But no, no discount because it could be my fault still, "we just don't know whose equipment is the problem." A hitchball of the correct size, dripping with WD-40, and we still need a 4-tonne jack to get the thing off? F*** you, UHauls of the world. F*** you.
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24 July 2017
I bought large boxes from them today. I tried to return them on the same day because they were too big and they would not let me return them. Stay away from uHaul, their box buy back is a sham.
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16 July 2017
I was waiting at the door for the business to open, when a U-Haul rep backed up their van and almost hit me without and hesitation or warning. Now I was standing to the side of the door in the handicap space in front of the open light. Careless
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10 July 2017
Returned the truck late and was subsequently charged but was not noted on any invoice or receipt. They called me multiple times around the time I was supposed to drop off the truck which was annoying to say the least. When I spoke to the manager about the $90 fee that was not documented on any of my paper work he was rude and ended up hanging up on me. I disputed it through my bank and ended up not having to pay the extra $90 since there was absolutely nothing documenting what the charge was for. THIS PLACE WILL RIP YOU OFF.
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30 April 2017
The crew here is super patient and friendly. We had a wiring issue with the car, so unfortunately at first we couldn't rent our trailer until the wiring was fixed. The U-Haul guys referred us to a mechanic close by who were also very helpful and friendly. It took a long while to get our car fixed, so we went back over to the U-Haul to talk about getting the trailer since we NEEDED it right then and there. The guys here were so nice and went out of their way to stay after their work hours a few minutes so that we could pick up our trailer. I can't remember the name of the guy who mostly helped us out, but we felt that he genuinely was helping the best he possibly could. Thanks for the great service, you deserve five stars.
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