Name: U-Haul Moving & Storage of Sunset Point / U.s. 19
Address: 23917 US Hwy 19 N, Clearwater, FL 33765, USA, US
Telephone: +1 727-796-2132

U-Haul Moving & Storage of Sunset Point / U.s. 19 is a moving company, located at 23917 US Hwy 19 N, Clearwater, FL 33765, USA. They can be contacted via phone at +1 727-796-2132, visit their website www.uhaul.com for more detailed information.

Location :

23917 US Hwy 19 N, Clearwater, FL 33765, USA

Contacts :

Added by Jopie, at 10 July 2016

Monday 7:00 AM – 7:00 PM
Tuesday 7:00 AM – 7:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 8:00 PM
Saturday 7:00 AM – 7:00 PM
Sunday 9:00 AM – 5:00 PM

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Josh Stewart

22 November 2017

I wish I could give this location a negative 5 star rating. This location closes at 7:00 PM on Saturdays. I made a reservation for a truck this past Saturday, October 21, 2017. I took an Uber to this location. I was dropped off only about 10 feet from the front doors. The driver knew I needed to arrive before 7:00 PM and ensured that I did. In fact, I arrived at 6:50 PM. All lights were on and two Uhaul associates were inside; both standing behind the front counter. I tried opening the front entrance doors but they were locked. The front entrance was composed of clear glass doors. I could clearly see the sales associates. They could clearly see me. I knocked on the doors to get their attention. A black male who appeared to be in his early to mid twenties mouthed the words, "we're closed." I pointed to my watch to indicate it wasn't seven. I tried mouthing the words back that I had a truck to pick up. Both sales associates, the other a white male, also around the same age, attempted to ignore me. Picture this circumstance for a moment: I've reserved a truck, paid for an Uber ride to this location, arrived before they closed, and now I've two sales associates that have decided to close early on the weekend pretend like I'm not in plain view, standing directly in front of their store. In further support of the fact they weren't closed, the black male had to come out and take a reading from their propane tank. Which makes sense, they hadn't completely shut down yet. Now I'm only a few feet from the guy. I asked if he was really going to just ignore me? Was he seriously not going to do something so simple as provide me with the keys to the truck I reserved? Apparently, that is exactly what he intended to do. In the most rude, and anti- social manner possible, he did his best to pretend I wasn't standing right next to him. I don't expect U-Haul to hire people with the strongest interpersonal skills. However, the experience I had wasn't so much about the strength of one's ability to communicate verbally. It was about common human decency. I thought about the experience and thanked God it happened to me and not someone else. What if this guy acted that way to someone who was stressed from moving, had insecurities, or was otherwise more sensitive to such unjustified behavior? Sure, I was upset. Very much so. However, I'll go on with my life. My concern is whether he'll do this to someone else. I don't think it's something inherently bad about this employee as much as it is a lack of understanding as to basic etiquette. What could have made things better was if he made even a scintilla of effort to explain his behavior. Because I'd taken an Uber there, I now had to take an Uber to another location, and start the truck rental process all over again. I have never experienced such directly rude and all together horrible customer service in my entire life.
Josh Stewart

24 October 2017

I wish I could give this location a negative 5 star rating. This location closes at 7:00 PM on Saturdays. I made a reservation for a truck this past Saturday, October 21, 2017. I took an Uber to this location and arrived at 6:50. All lights were on and two Uhaul associates were inside. I tried opening the door but it was locked. It was a glass door. I could clearly see the sales associates and they could see me. A black male who appeared to be in his early to mid twenties mouthed the words, "we're closed." I pointed to my watch to indicate it wasn't seven and said I had a truck to pick up. Both sales associates, the other a white male, also around the same age, attempted to ignore me. The black male had to come out and take a reading from their propane tank. Obviously, they hadn't even shut down yet. I asked if he was really going to just ignore me and not give me the keys to the truck I rented? He proceeded to do just that. Because I'd taken an Uber there, I now had to take an Uber to another location and start the truck rental process all over again. I have never experienced such directly rude and all together horrible customer service in my entire life.
Rei Naldo

17 September 2017

Employee Joshua Jackson worse attitude.. It was 40 minutes till closing my patents walked in after me and he didn't know they were with me so he began to complain about how " i hate how these stupid people decide to show up at the last minute" as a manager in retain i would honestly write him up on a final
Arvin A

09 September 2017

Was looking for propane all over the place and decided to check out this place. The guy said I was lucky as they just received shipment of propane. He also gave me a little education about propane tanks expering "up to code" by gov standards which I did not know. Thanks for the refill and education!
Ronald Beadenkopf

23 July 2017

Had a good experience with these folks. Over the last few years I have used them for quite a few random things. They installed the hitch on my Toyota Avalon for my bike rack. Solid as a rock. Recently I rented a trailer for a work-related project. When I got there and found out I needed a light kit and they couldn't rent the trailer without a light kit on my car, they refunded the full amount no questions asked. Good customer service.
Jonny Burnette

25 May 2017

Not very helpful. I had to go back and forth between two stores to finally get the job done.
Shelly Gregory

25 May 2017

Great rental trucks available! I received a new 2016 for a 1000 mile trip, it did great maintenance wise & on gas! Plus they now offer free roadside assistance with your rentals!
Chan Bliss

02 April 2017

Rented from Sunset Point several times and each time they have been helpful and informative.
Jaqueline Coons

25 September 2016

The owner was incredible. He went above and beyond helping me to resolve my hitch issues. I would recommend to everybody. Thank you Robert!!!
Jeremy Bankston

17 July 2016

Reserved a truck online 4 days in advance for 7am on a Saturday. At 6:40 they called to tell me that they did not have the truck I reserved. After speaking with them the employee at this store said they would not honor the guarantee because it was my fault I reserved a truck they did not have. They did offer me a truck that would not do what I needed at another store, but I would have to pay the extra mileage. I spoke to a regional representative who stated that the guarantee was not valid because an online reservation does not count. I have to actually speak to the store to actually schedule the rental. What purpose does an online reservation system serve if not to make a reservation? The store employee was dismissive and told me he did not have time to argue with me. He also said I should not have reserved a rental online if I wanted the truck on time.