U-Haul Moving & Storage of Naples

Location :

2001 Tamiami Trail E, Naples, FL 34112, USA
Added by Jopie, at 20 February 2017

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• Anynomous

  15 November 2017

  This place is awesome!! I need a uhaul more times than I have ever wanted to admit and this place is on point!! They almost make it TOO EASY to use these trucks!

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• Anynomous

  08 October 2017

  Over charged and truck had oil leak on the trip. Uhaul would not remedy. Sad because we are Hurricane Irma victims. Shame on you Uhaul!!!

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• Anynomous

  05 September 2017

  We rented a trailer on September 1st around 4pm. The customer service was simply the worst I have ever experienced. The man working that day left us in the heat (I'm pregnant) after he hooked up the trailer and the lights wouldn't work He left with no indication of returning. He said it's our car (even though he didn't verify if it was the harness or light bulb). My husband is a mechanic and couldn't find anything wrong with our car After waiting 20 minutes or so we drove the car to the front. The man working screamed at us for stealing and I explained we didn't know where or when he was coming back and that it was too hot for me being pregnant to wait.. He screamed he has a heart condition and he is hot too so that makes us even. We asked what do you do next He continues to yell at us that it's our car and that he's not here to fix it! My husband and I are literally speechless.. he was treating us like we were garbage. I left to stand insidethe building. About 10 minutes later or so the man working walked passed me to grab a wire harness.. No eye contact or communication to what he was doing. He then changes the wiring harness on our car and the lights start to work! We still have no idea how he knew specifically to grab the wire harness after yelling at us for so long that it was our car and not the trailer. He then yells at my husband for the paperwork My husband says "no apology? Nothing?" The man then reverts to yelling at us that 'no, we were going to steal the trailer' ---- which in itself is ridiculous because we paid and signed and he left us cold shoulder long enough we had no choice but to pull our car to the front to find out what we were supposed to do next. Whoever was working that day needs to be talked to.. Honestly with how awful he treated us, I don't say this lightly but he probably should be fired (side note I work for the airlines and have lots of experiences with irate people who wouldn't treat me this wayperiod.) We tried to ask for a manager but he wasn't on duty.

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• Anynomous

  10 June 2017

  Quick and easy rental to move a Sauna. I was in and out in no time.

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• Anynomous

  12 May 2017

  30 minute wait just to get to the counter. Understaffed and no extra help when they are busy.

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• Anynomous

  23 April 2017

  I went to pickup a trailer and they were out but the staff was so helpful, gave us the phone number to find one near us. They noticed our hitch was Rusty and the general manager came over and fixed us all up. Really​ wouldn't have been SOL without their help!

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• Anynomous

  09 April 2017

  Second time I have used them within a month. In and out the door in 5 minutes. Inexpensive, reliable moving vehicles from polite staff.

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• Anynomous

  27 February 2017

  This place is terrible. Under staffed, and brainless. They don't understand how to use their own machines. Five people in line when I walked in, an hour and a half later, with two customers walking out, im still not being helped. Unbelievable. Wanted a 15' truck and left with a 26. Unreal.

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