U-Haul great worker they treat you like a human
Meh. Whatever. It's U-haul. Beware $19.99 usually ends up meaning about $50 with all their hidden costs.
I have purchased supplies and services from this UHaul over a number of years and I ALWAYS receive great service from the staff. I always find the supplies I need, the prices are decent, and I would recommend this store to friends and family.
Great staff, reliable gear, decent prices.
I called and reserved a truck for 24 hours. The call center told me to call this specific location and confirm that the truck would be available. I did this and was told, the truck would be available​ and my reservation was confirmed. The following day I received a call that I could only have the truck for half of the time I requested it for, thus making my move impossible. Person I spoke with was unhelpful and didn't offer any alternatives, just waited on the other line for me to tell him he could cancel my reservation.
We called to ask a question and before we could finish our question they hung up on us. They told us they give us our paperwork outside in a rude tone. Also gave us a truck with no gas in it considering how far we had to go.
Helpful and insightful staff, excellent place for the supplies I need
Vince was very personable. He explained how the hitch worked. We disussed world events in the short time while we waited for the paperwork to be done. The equipment worked well except for the blinkers they never worked for me.
Complete inventory of rental vehicles on short notice complete inventory of packing supplies all topped off with great customer service.
I go to Uhaul locations daily. I run a moving company that has a partnership with Uhaul. I have literally been to every major Uhaul location in SE Wisconsin and NE Illinois. I have seen some really poorly run Uhaul locations. The 2020 West State Street location is by far the worst Uhaul location I have ever had to deal with. The manager and staff are equally unprofessional. I believe one of the employees was actually threatening me. However, it was hard to tell what he saying due to the heavy amount of slang he was using. I highly recommend that you DO NOT use this location, especially if you are interested in renting a Ubox. If you do infact rent a ubox from this location they will make you drop the loaded Ubox off at a different Uhaul location (which is 30-45 minutes round trip out of your way) and bring them back a empty Ubox. This cost extra gas money that came out of my pocket and I got charged 10 addidtional miles in the Uhaul truck as well. I have never had to deal with this shady of a set up at any of the other 100's of Uhaul locations I have been to. Long story short The staff basically strong arms you into doing their dirty work, and they are extremely rude in the process. If you have any choice at all, go to a different Uhaul location.
STAY AWAY FROM THIS UHAUL LOCATION!
The young man made a nice effort to accommodate my needs closer to my moving location although the 4 x 8 was not available at this location (I walked in without reservation so my bad) Did have a reservation at 160 Layton and 4 x 8 was ready and trailer worked nicely..safely. The young man at the Layton location was also very accommodating and helpful in hooking up the trailer I had reserved. This was my second move with U-Haul. I am quite satisfied with the service.