U-Haul Moving & Storage at Centerpointe Mall

Location :

3815 28th St SE, Grand Rapids, MI 49512, USA
Added by Jopie, at 07 March 2017

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• Kirstin Sharma

  17 September 2017

  We arrived at 7:01 pm and the guy locked the door in my face. I had the trailer pre registered and paid for- I only need to hitch it - less than 10 minutes of service. I do realize I was one minute late but to lock the door in my face--not good customer service, we regularly use this location (3-4 times a month) but we will now be changing.

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• Kendall Jung

  03 August 2017

  I was blown away at the speed and quality of the service when this crew installed my trailer hitch - at half the cost of another place my car dealer recommended to me! The tech was fast, friendly and explained stuff to me like a pro. Would go here again in a heartbeat.

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• Eric Swartout

  24 July 2017

  Used this location many times for moves. Never had a bad experience here. Usually has trucks available at fairly short notice. Can be a little tricky getting in and out with the trucks, since it's in such a busy location, but huge issues.

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• Kristyn Vang

  27 June 2017

  Moving is stressful but so was this Uhaul experience. We were moving to AR. The website quoted us one price for a truck and tow dolly; the office quoted us higher. My husband was disappointed to find that after spending $1000 with the company, they didn't provide any moving blankets or rope for us to use. The guys worked with my husband the best they could, though.

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• Mike Bicard

  21 May 2017

  I just returned the trailer that I rented. All went well with the pick up an the trailer worked great. Returning it was another story. I spent 45 minutes waiting in the left turn lane on 28th street to pull in because the driveway was stacked full of returned vehicles with no drivers. After I called a u haul representative. The vehicles finally started to move. I won't be renting from this location again. Waaaaaay under staffed and unorganized.

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• Michele Miller-Hansen

  12 May 2017

  I wanted a hitch put on my car. I called and was told the product had to be ordered. I was given a date and time to drop my vehicle off the following week, but when I got there that day I was told the hitch person had called in sick. They had called me 45 minutes earlier that day to tell me this news, but I did not get the message as I was on the road already. They rescheduled me for later that same week, but when I called to confirm that 2nd appointment, I found out it had never actually been added to their schedule, and that day was no longer available. Instead, they had me scheduled for a completely different day and time --- but I was never even told about that third date! Yikes, I give up. They do not seem to have the staff or organizational abilities to run the business successfully.

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• Jason LaScola

  04 May 2017

  Understaffed. Takes forever! Do not come here between 4pm and 6pm. Your never leave!

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• Yuset Romo

  30 March 2017

  This past weekend I rented a truck. Today I noticed they overcharged me for miles via my credit card statement. My mistake for not waiting for a receipt or taking a picture of the odometer upon returning the truck. I will definitely not be using this location again.
  
  Word of advice for any future customer. When you return the truck wait to confirm the miles and charges.

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• Andris Vizulis

  26 March 2017

  Helped someone move, and we got a van for the day that was brand new and fit the bill perfectly. However, we didn't see that it had been recorded as a full tank upon leaving, when in fact it was at 3/4. So at return, had to convince them that something was weird since we had only put 4 miles on it, and 1/4 tank per 4 miles would translate to 16 miles per tank. Someone goofed and it wasn't us; shouldn't be this way but hey sometimes it happens (?).

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• Tamara Dabney

  14 March 2017

  Totally simple return of my rental truck. Uhaul has really stepped up its game from the last time I used their service. Very happy with my experience. Most affordable moving option. They also referred me to great local movers to help unload. Their shipping supplies can't be beat.

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