This is where you need to go to purchase or replace any camera or camera equipment. The sales staff is highly knowledgeable and very helpful. They don't work on commission so they help you find the item that best suits your needs instead of up selling you to the most expensive product. They are very trustworthy and reliable.
I just wanted to say a HUGE THANK you to the guy who helped me in a pickle. I was panicking for a minute because I have a wedding tomorrow and my RAW images were not available for preview in my Lightroom. He helped me out explaining how to update. He was so friendly and so helpful. This was my third time in the store and everyone that I have worked with has been so knowledgeable and all had great customer service. Norman Camera and their staff has won me over for life. THANK YOU again so much for your help!!
Adam the sales associate made us wait 20 plus minutes to only find out that his other sales associate sold our order to another customer that came in after us. The customer that bought our equipment came to our counter that we had all of our accessories on and just started picking through our stuff. Mean while Adam was hiding out in the back doing nothing to help us out. Mike the manager was sitting at his desk in the back didn't come out and explain what was going on.
Adam came out of the back storage area to explain that the unit was sold and gave no apologizes for the long wait and for his coworker for selling it right in front of us. The worst customer service I had ever seen in a long time. I normally don't write bad reviews only good ones but this one just was over the top. Called Mike today and he was conveniently in a meeting. waiting for a call back. Just for your info went to Best Buy and got all of the identical equipment for $300 less. Free shipping!!! My wife has done business with Norman Camera for over 15 years and she was absolutely appalled.
Friendly knowledgeable will go the extra mile bc they Want to. Willingly teach you anything you want to know about your camera.
They know their cameras and places like this are becoming scarce. Go there
Had a lovely experience here buying an entry-level SLR for my wife. They answered all my questions honestly and personally. I will make the trip back up to Grand Rapids just to come here if I have questions or am in need of camera supplies.
Great place with helpful staff. All experience levels are welcomed without snobby judgement. Thanks for all the help
Another camera store going the way of the dinosaur. They don't have much here for professional gear and everything is way overpriced. Not to mention, I received rude service today; I will not be coming back. Amazon!
UPDATE: After taking my Canon 80D with two lenses, all in perfect condition with warranty, accessories etc., the rude woman at Norman Camera (after making me wait 10+ min) offered me $500 for everything and then before I could even object said she in fact didn't even want them. In a pinch before a photography trip around the world, I decided to check Marks Camera on Division and was pleasantly surprised with their selection of full frame lenses and I happily traded everything for nearly double the offer which Norman Camera gave. I also was able to buy a brand new Sony Zeiss 16-35, btw Norman didn't seem to carry any full frame zeiss or Canon glass. So I also trusted Marks Camera with developing some very old film I had found from the 1950s. I look forward to working with them in the future and NOT having to resort to Amazon or to put up with needlessly rude service or outrageous pricing! Amen.
After gobs of research online, I was still confused. However, Brandon and Amy were incredibly knowledgeable, friendly, and helpful. 15 minutes chatting with them was better than hours of research online. I but my first serious setup there and got a better deal than I could find online. Thanks gang - I will be back.
I was incredibly pleased with my first visit to Norman Camera. The staff I spoke with was deeply familiar with the equipment they were selling and even the older lenses I was looking for accessories for. If you're looking for photography equipment along with the expertise to help you put together the kit that's right for you, whether you're an amateur or professional, this seemed like to place to go.