Name: Apple Woodland
Address: 3195 28th St SE, Grand Rapids, MI 49512, USA, US
Telephone: +1 616-956-1420

Apple Woodland is an electronics store, located at 3195 28th St SE, Grand Rapids, MI 49512, USA. They can be contacted via phone at +1 616-956-1420, visit their website www.apple.com for more detailed information.

Location :

3195 28th St SE, Grand Rapids, MI 49512, USA

Contacts :

Added by Jopie, at 01 February 2017

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 12:00 – 6:00 PM

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Vickers Hansen

13 December 2017

I Was told a 1 hour waitand then I was notified to come back to store to be served
I rechecked back in and was told 5 minutes20 people were helped and I was still waiting
Where I was told to wait. I asked again when I was going to be helped and they said just a few more
Minutesafter another 1/2 hour I walked out because they were still helping other customers.
Very disappointed in the lack of customer service!
I would not recommend other folks wasting their time coming to this store location!
Aimee Challenor

30 November 2017

There was a bit of a wait because of lots of people needing support but once seen to the staff were brilliant. Could not have found better service elsewhere!
Apt. 240

07 November 2017

I have always had a good experience at any Apple store I've gone too. However, the store in Woodland has never given that same experience. I wish there was another one close by I could go too, but there isn't. The workers are rude and passive aggressive. I wish I could say good things about this store, but I just can't. The only decent thing is the store setup is one of a kind, but once again the service is trash.
Ethan

29 October 2017

I have never not had a good experience here. They take good care of their customers and they dang well should at the cost of apple products. I love them. I use them every day. Keep training good employees.
Hannibal Martinez

17 October 2017

Outstanding customer service every time.
Allot yourself some time for your appointment. Due to the high volume of people, wait times can definitely be a wait if you don't have an appointment. There’s a method in the madness and despite all wearing the same shirt, half of them aren’t technicians and can’t troubleshoot your phone! So be patient! One of the few places that actually cares about helping you.
Always make sure you have a backup REGARDLESS of issue. The technicians know their stuff and know the best way to get your problem fixed.
Mareeka Spencer

16 October 2017

POOR CUSTOMER SERVICE!!!! THE WAIT TIMES ARE EXTREMELY TO LONG. APPLE SHOULD HAVE ALL THEIR EMPLOYEES TRAINED TO HELP PEOPLE. THEY HAVE MORE EMPLOYEES STANDING AROUND CHECKING IN PEOPLE THAN EMPLOYEES THAT CAN HELP.
Kevin Hill

30 September 2017

VERY POOR Customer service I called the store and asked if I could buy there gift cards at other locations besides there store she told me “at our store or website maybe Bestbuy I DON’T HAVE TIME TO LOOK RIGHT NOW” I then replied I don’t have time to buy your gift card either.
VERY POOR CUSTOMER SERVICE
Jason Brand

29 July 2017

I haven't had any issues with this store at all. It is VERY busy, but if you follow their direction the whole process is pretty painless. For the most part, I have never had a major problem with Apple and the services they provide; people that say "Apple has the worst customer service" are just not credible.

Thank you, Apple, for providing me with excellent customer service and stable electronics that I can rely on.
Josh Hassel

23 July 2017

It's now 40 mins after our appointment at 5pm. We were caught in traffic so we arrived 10 minutes late so I understand a wait. But come on people, I've walked in 10 minutes early before and still waited 20 minutes after. A lot of people standing around doing nothing. Used to be decent service, now just plain horrible. Time to grab their attention people. 1 star review them into change!
Hayes Griffin

14 May 2017

I'll preface this review by saying that I understand my "Genius" was doing her job as prescribed.

I have a year old iPhone 6s with the dreaded "Invalid SIM" message and scheduled an appointment for service. My rep, Cheyenne, looked at my phone and told me there was a slight bend in the frame (it's always been stored in an Otterbox and cared for well) and my only course of action would be to trade my phone in and pay $299 for another 6s. For a normal person who expects to get more than a year out of a grossly overpriced cell phone, this doesn't cut it. Another fed up Apple user. Give me an exploding Samsung. Kudos folks.

P.S. halfway through writing this review in store, a manager came up to help out. A relatively nice (though slightly patronizing) guy, but essentially told that this is my own fault for not choosing the right upgrade/insurance plan when I bought the phone. Smh.
Eric VanderWall

11 May 2017

Usually a long wait, but great aesthetic. Bad reviews are from people who expect their phones to be fixed out of contract. Technicians do everything they can to effectively help each customer. They are friendly and know their craft whether selling a product or repairing an item. I appreciate this Apple Store!
Stephen Ng

13 March 2017

Generally, the reason I am inside of an Apple Store is not a good thing. I enter the store not to purchase items, but to have a warrantied product serviced. In terms of service, this Apple Store is my preferred Apple Store. As compared to other ones I have visited, the employees here seem to be more friendly, more knowledgeable, and more helpful. The service is good; just make sure to schedule your appointment online ahead of time.
Yasmin Pirbhai

28 February 2017

Very disappointed with the customer reps response for seeking a solution for bent IPhone 6 Plus. My iPhone was brand new. I got it three months ago. It is still under warranty. I had bent it when I left it in my back pocket. The problem of weak aluminum body has been acknowledged by Apple yet they wanted $300 to get it fixed. The rep seemed unconcerned and kept saying basically that this phone is too bent to be an accident. Definitely will never go back to this store.
Manideep Liferocks

08 February 2017

Worst service i ever had..!!! They would reset the phone and test it in store. Obviously they would work fine. But when i came out of the store. The phone kept acting up. Waste of 4 hours of my time just for no result. The store leader tried to convince that the phone is fine. But it is not..!!