Name: The Wig Company
Address: 1391 McLaughlin Run Rd, Pittsburgh, PA 15241, USA, US
Telephone: +1 800-568-3499

The Wig Company is a hair care, located at 1391 McLaughlin Run Rd, Pittsburgh, PA 15241, USA. They can be contacted via phone at +1 800-568-3499, visit their website www.thewigcompany.com for more detailed information.

Location :

1391 McLaughlin Run Rd, Pittsburgh, PA 15241, USA

Contacts :

Added by Jopie, at 03 June 2016

Monday 8:00 AM – 9:00 PM
Tuesday 8:00 AM – 9:00 PM
Wednesday 8:00 AM – 9:00 PM
Thursday 8:00 AM – 9:00 PM
Friday 8:00 AM – 9:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Karen Neville

15 January 2021

Not a brick and mortar store , just a call center but great customer service with good people from Pittsburgh waiting for your call!
Sheryl Vance

12 October 2020

Placed an order 2 weeks ago, and hadn't heard anything, and no mention of an order on the website. I phoned, and was told I would get my order in two separate shipments, costing over $30 more than my total because they don't remember what the coupon code was for that day ($25 off $100). They expect me to remember. I don't, but I gave them my credit card info when I checked out, and it had the correct total displayed, so what happened to it? They say a supervisor will contact me within 48 hours, so now I have to answer every stupid call for the next two days! Saving grace is nothing was charged to my account yet! Now I have to find the wig I like somewhere else. Really great 1st experience with their company (not!).
Toni Hart

11 March 2020

I have purchased 2 wigs from the wig co and was pleasantly surprised and pleased. Service was friendly and helpful. Love the catalog.
Lucinda Maples

18 February 2020

To be safe, I ordered a Raquel Welch wig in the same style and size (just a different color) as a wig I already owned and enjoyed. Apparently, I was sent a used, cut, frizzed wig and was rudely told I must return it and be charged a 25% restocking fee. My complaints went on deaf ears when I explained that I was sent a wig that had obviously been cut and probably exposed to heat which caused frizzing at the crown. There was barely enough hair left for bangs or to cover the cap on top. Complaint has now been filed with my credit card company to settle the matter. BBB has tons of complaints against this company . Beware!
Candy G

19 September 2019

I ordered wigs a couple of times from this company and until, I received a notice from my bank telling me an unauthorized charge had gone through my bank. I had to cancel my credit card and I'm now going through redoing all of my transactions with other honest companies!
The suspicious thing about talking with one of their customer service support reps, asked me, do I ever ship items to another addressI said NO! If you deal with this company, you know, you immediately get an email confirming your purchase. I never received an email! Or a shipping notice!
When I spoke with the rep, I told her it sounds like someone at your company ordered themselves a wig on my credit card! DEAD SILENCE!
I was a very good customer! Not now! So bottom line! THESE PEOPLE ARE THIEVES! And not very good at it! My bank took good care of me!
Janetr Lowery

13 October 2017

Got my wig yesterday and I love it. Thank you WTC.
Georgette Galloway

18 September 2017

So Far I have paid for 2 wigs that I never got! When I look up my order status it just say paid but not fullfilled????????????????????/
Dar Cramond

21 July 2017

I received from The Wig Company two wigs that were not what I ordered. I sent the wigs back and they refused to refund my money or give me different wigs. The wigs they sent me were in the right boxes but completely different than what was supposed to be in the box. They said that they looked like they had been worn. One wig was put on once and it was too big- it fell down past my eyes. The other was never put on it all because it was clearly the wrong one. They refused to send me money back or give me the wigs that I actually ordered. There are several complaints from this company on Google reviews and they are all the same things I experienced. Do not deal with this company. I lost $98 from them.
Susan Fortier

16 June 2017

When I visited the site, I saw all wigs reviewed had 5 stars. I was a bit skeptical as one would consider law of averages would have a wider range of opinions. So, I took a chance and ordered one of the "5 star" products and it looked just like A WIG. Unnatural color, dated style, most unflattering. I did try to return it but they claimed it smelled like hairspray or perfume. I use neither due to chronic lung disease. Argued for over a month and received a partial credit. Also, if you look at google reviews, the company is rated 5 stars by Karen DeCarlucci, the OWNER! I think they're deceptive and will not order again.
Josephine McMillan

27 January 2017

I have been trying to order.I think I'll phone. I love to see some,
Pam Barker

16 August 2016

Placed 2 sep orders, total of 5 wigs and they screwed up both orders! 1st order back ordered never offered refund. 1 wig had right color number on box yet tag on wig different, we paid to return waited for correct one. Finally received.

We returned 2 wigs, box was opened, picked the wig to look at color, wig color not right so put right back in box, we returned in same box, tags on, never tried on and they refund one, send letter stating other " was not returned in factory condition" and resent unwanted wig back to us!

BS I watched my 82 yr old mom unboxand repack in original boxes nothing was done to the wig! I call they say supervisor will call, nothing, so I email 1 day later and get the same damn canned response they already sent.

INSULTING, RUDE CUSTOMER SERVICE WHO WILL ACCUSE YOU OF LYING SO THEY CAN KEEP YOUR HARD EARNED SOCIAL SECURITY MONEY RUNRUNRUN. DO NOT ORDER ANYTHING FROM THIS COMPANY!
Darla Moats

19 July 2016

My mother has ordered her wigs for years from The Wig Company and has always been satisfied. After years of my hair getting thinner and thinner I finally decided to get my own. I love both the wigs I ordered. I have a new found confidence and always receive compliments on my hair.

I french braid my longer wig frequently and the wig always resets it's curl after being washed gently per instructions.

I wouldn't dream of getting a wig from anywhere else. Thank you! ❤
Abby Paden

29 June 2016

I am a bald, transgender woman who was in search of something at an affordable price that looked realistic. I can honestly say that everyone who sees me first compliments my hair, and then their mouths drop open when i say it's a wig.

I will be purchasing all of my wigs from The Wig Company.

Abby
Jeanette OBrion

10 June 2016

I ordered 3 different wigs last month. When I received them, I tried each one on once and, unfortunately, none of them were right for me. One was a lot darker color than appeared on their website, the other one had too much hair since I wear a petite, it overshadowed my face and the other one the Dawn just didn't look good on me. So I returned all three in the same box that they came in. Only tried each one on once. They just sent me the Dawn back yesterday and I called today and they told me it smelled like perfume. I told them I don't wear perfume or have any in my home, nor do I use hairspray. And the other 2 wigs were just fine. Wouldn't they also smell? After arguing for ten minutes with a supervisor, she was adamant and would not refund my money. She wouldn't even listen to me. She just kept saying she wouldn't refund my money.

SO IF I WERE ANY OF YOU WHO ARE THINKING OF ORDERING A WIG, YOU SHOULD BE AWARE THAT THEY ARE NOT A REPUTABLE COMPANY. If you have a problem, they will not believe you and you will be stuck with a wig you cannot use.