City Florist and Gift Shop - Hemet Florist

Location :

475 W Stetson Ave # P, Hemet, CA 92543, USA
Added by Jopie, at 10 February 2014

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• Emma A

  07 April 2018

  Here is another terrible review of this place, as if it needed any more.
  Please don’t go here - everything about it is awful. None of the flower arrangements look anything like the picture but even worse, the staff is extremely rude and unhelpful. They are slow to respond and not accommodating in any way. When I complained by email that the customer service was terrible, an employee called to yell at me and tell me that I was wrong for thinking that. I was absolutely appalled. After getting very angry that I was dissatisfied, he hung up. This is the first time I have dealt with such unprofessional staff. I cannot think of a single good thing to say about this place. Every part of the process was awful. The flower delivery was embarrassing (tiny and ugly bouquet for something I paid over $100 for) and the flower shop was even worse at dealing with an unsatisfied customer. Calling your customers to yell at them for saying you were unprofessional is hardly a way to seem more professional. I don’t even understand why they are still in business. Avoid this.

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• Victoria Lucas

  06 October 2017

  Put together arrangement according to my specifications, friendly &Helpful.i called from Maui

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• Deborah Brooks

  28 June 2017

  They created a beautiful plant with flowers for us and delivered it to our friends, in memory of their son

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• Prateek Aggarwal

  31 March 2017

  One of the best florist in our city. Amazing collection.

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• Giovanna Rebagliati

  23 September 2016

  Last week I ordered a bouquet of flowers from City Florist in Hemet, on behalf of my office for a coworker who'd had a death in the family. We ordered the medium sized Victorian Romance arrangement directly from their website. What was delivered was not nearly as nice and sophisticated. They replaced every single flower without informing us. They gave us white roses instead of cream colored ones. They replaced the lavender color wax flowers with pink dyed baby's breath and instead of the graceful and elegant ivy, they gave us your average green filler. For this they charged nearly $100, which included a delivery fee of $11.99. The card was hand written in a very sloppy handwriting, not done in a printer. Sophistication lacked all around. When my friend sent me a photo of the flowers she received I was very disappointed and embarrassed. I immediately called the shop and I was told that the owner, Paul, would contact me the next day and that they hand write all their cards like that. Paul did call and was very surprised that I was a dissatisfied customer. He tried to make amends by sending my friend a house plant in a 7" pot at no charge. I had to point out that the plant he was suggesting cost no more than $15 at Home Depot and certainly wasn't worth the $99 we'd spent. After much discussion, we agreed that he would send a three house plant arrangement in a 10" basket. He agreed to first send me a photo of it. When the email arrived he sent a photo of only one plant and suggested that instead he send a vase of Star Gazing Lilies and pick up the old vase from the first arrangement (which was nearly a week old at this point.) I found this last part very tacky. I asked him to stick to the original plan of three plants in a basket and asked him to please not embarrass my office further by asking for the old vase back. He agreed and then proceeded to ask me to please post a review on Google since he had been very accommodating, so here I am. I believe that we, the consumers have a responsibility to support small, independent businesses such as this one, but in turn they have the responsibility of informing us when what we pay for is not available. I wish I had ready the reviews on Yelp before doing business with this florist. Paul, if you are reading this, please buy yourself a printer and please make it a habit to inform your customers on the availability of what they have ordered from you.
  To his credit, the three plant arrangement was delivered today and it was exactly as he had said it would be. Is it worth $100? I don't think so.

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• Meenu Sethi

  29 July 2016

  Great people working there very helpful and awesome designs

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• Rachel Bingham

  09 May 2016

  This flower shop is amazing! I placed a late-order on Mother's Day and they were able to make the delivery happen as well as make an arrangement that fit within my budget. They are my go-to florist now for my family in Hemet and San Jacinto, CA. Thank you so much!

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• Jacob Soto

  27 July 2014

  Poor customer service!

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• Mikey Johnson

  17 February 2014

  customer service is so bad its a miracle they are still in businessstay away take your hard earned money elsewhere.

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