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Added by Jopie, at 08 November 2012
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3 Reviews
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02 March 2016
The rep in my area had no familiarity with the brand I wanted--even though it was a major brand showcased by Louver! That was just the beginning of what I soon realized is a mickey-mouse operation.
Since the rep had no familiarity with what I wanted, I showed it to him on my computer. He promised to research it and send me more info. When I didn't hear back, I called him. He said he couldn't find what I wanted. So why did he not bother to call me back?
He then said he would come by with more samples. I said he should have done that to start with. I now had taken a day off work to meet him at home, and could not take off another. Oh yeah, they don't work on Saturdays, because of course no one else works 9-5 and can meet them at home during the week any time.
I asked the rep for another rep and he made some vague noises about seeing if a rep in another city could come by. Another city? Seriously?
The joke of rhis operation was no longer funny, so I called a manager. But because this is not a shop with any physical presence, I only got an answering service and no manager called me back.
Never, ever bother with this company. It's a total joke--on the customer.response / report this review -
05 July 2013
You always wonder if what you see in the store will look good in your house, and I am truly satisfied with how my wood shutters look. The Louver Shop in Washington DC helped me pick out the best wood shutters for my home.
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15 November 2012
Professional and courteous customer service at Louver Shop Washington DC
The staff at Louver Shop Washington DC is pros at customer service! Many companies could benefit from learning how The Louver Shop treats their customers with care and respect.response / report this review
