The Del Monte Lodge Renaissance Rochester Hotel & Spa
41 N Main St, Pittsford, NY 14534, USAAbout
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Added by Jopie, at 21 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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20 December 2017
Terrible expedience. Drive 7 hours for my uncle’s funeral only to be told that there was a “maintenance issue” with my room and sending me to another property many miles away (I chose the location due to proximity to family). I think a Fairfield Suites, but I’m not sure what properties are owned by what chains and we checked out the next day due to the quality of the place. Moved to the Strathalon Hotel and had a great experience. Room was great. Food was great. If you choose this place over the Strathalon you’re crazy (even though I was only half unpacked when my wife returned to the car to tell me we had to go to another hotel.)
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20 December 2017
Beautiful hotel, right on the river. Staff was friendly and ready to help with whatever we needed. The room was ultra spacious and comfy. Very clean.
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16 December 2017
This is a great place to grab drinks, and have an amazing meal! A little pricy but it's nice for a fun time out with the girls or a date night.
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10 December 2017
I had a haircut appointment with Amanda at Del Monte Salon & Spa. As always everyone was welcoming and friendly. Amanda gave me my usual trim and styled my hair beautifully. I would definitely recommend this place.
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06 December 2017
We ate at the erie grill in the banquet room. What we saw of the hotel and the banquet room were very nice. Clean looking and looked uodsted recently. The food and service of the banquet hall wad very professional and on point. I would highly recommend.
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26 September 2017
Only stayed one night but the rooms are beautiful, have nice amenities, and it's great being right next to the gorgeous canal trail. Next time I will definitely try the restaurant.
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16 September 2017
A friend and I had dinner at the Erie Grill. The food and service were both fantastic. It is relatively small, so there isn't much on the way of privacy, but the atmosphere was still great and the food was really work it.
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15 September 2017
Del Monte Lodge not only had a great staff and room, but is in a great location. If the hotel food isn't something you're looking for despite a great variety of options that I personally found to be all that I wanted and more, there is plenty of other places around plus a variety of different local businesses offering fun services in the area.
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10 September 2017
I stayed at the hotel for several days. In that time I ate in at the restaurant, went to the spa, went to the bar, and ordered room service. Everything was very good. The staff was excellent all around with one exception which soured the experience. The evening I ordered room service it was brought up to the room by a very friendly server. I looked over the bill and found that a large service charge of, if I remember correctly, 18% had been added to the bill. Since that is a common amount to tip I asked the server if she received that money. She made it very clear that the charge was collected by the hotel and she didn't see a penny of it. So, I added a tip. This made the service charge plus tip nearly 40% on the already inflated room service menu prices for a full meal including a glass of wine. Needless to say it was the only room service meal I ordered, I walked to a pizza place to get a take out slice the following evening. When I was leaving I found the paperwork from the room service and noticed that the fee that I was told by the less than honest server was not for her was actually collected by the hotel so they can pay those involved in room service a higher wage. So, the server wasn't being paid a wage that relied on tips yet she made it seem like a tip was required. I would have still tipped, just a smaller amount. I feel like I was duped into paying someone a tip equal to a sit down meal on top of their regular pay for what amounted to no more than 10-15 minutes of work. No wonder she told me room service nights are her favorite part of her job! In the scheme of things it's not a big deal and not something to dwell on but keep in mind if you stay at the del monte and order room service a tip is not required no matter what sort of guilt trip the server throws your way.
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16 July 2017
Good service, pretty good quality and good views of the canal. The only reason I'm not giving it 5 stars is the price to quality ratio. For the price you pay in Rochester, there are other restaurants that I like better on the high end. Nothing wrong with the restaurant if this is where you end up going.
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02 April 2017
Amazing. I went twice. Once for a massage, and again for a facial. Both visits were very relaxing. My favorite part is that they encourage you to take your time in the "sanctuary", which has a sauna, multihead showers, and tea.
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18 March 2017
A solid three and maybe four star hotel but somewhat out in the boonies rather than near downtown , a bit isolated for my taste
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16 March 2017
The DelMonte is lovely.Every time we visit.The rooms, recently "facelifted" are GORGEOUS, The Spa, as ALWAYS, serves up smiling faces, outstanding services and always makes our visits feel as if we've just "come home" ,and they are there to ease us back info daily life! We cannot recommend the hotel,and The Spa any more~~they're
🌅heavenly!💅💞💄🍷🌹🌸🌺🌷🍀response / report this review -
02 February 2017
Outstanding hotel. The service staff from housekeeping to front desk staff were all amazing. The kitchen staff even accommodated us graciously when we ordered room service dessert at 1:00 AM. Its location, the center of the Village of Pittsford is perfect for visiting family nearby, a great place to stay after the jazz fest downtown each June or a winery tour in the fall. If I need to travel to Rochester for business it's an easy commute to the city from the hotel.
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28 January 2017
We had a beautiful room and ate quite a few meals here -- all of which were excellent. Charming place to stay.
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