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Added by Jopie, at 27 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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15 December 2017
A huge Thank You to our friends here for taking such great care of our client, touring musician Charles Merritt, while staying here after a performance! The room was great, and the accommodations were perfect. There was a free breakfast in the morning as well as a laundry room which made the next morning perfect before getting back on the road!
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08 December 2017
Staff was extremely helpful. Gave us a corner room and since we didn't get in until 3am they were thoughtful enough to give us a 1pm check-out time. A++ service and comfy beds!!
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14 November 2017
Homewood Suites was great. The room was well-appointed and in good condition. The pool was good. The breakfast had many options. The staff was friendly and helpful. We will definitely be staying there again!
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13 November 2017
First off, the staff was utterly amazing! They went out of their way to help with every request. Our room was on the third floor, and even near the elevator it was quiet. The bed and the pull out couch we very comfortable. The standard king suite was fantastic for traveling with kids. Our daughter was in the outer room sleeping while we could watch TV.
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03 November 2017
UPDATE below: Do NOT go here. This was the worst stay we've had at any hotel. We've always trusted and enjoyed Homewood suites before and this time we were on a business trip and my husband killed a bed bug on our first night, and of course I freaked out. I had just come out of the shower, my hair was drenched, all of our things were unpacked, and we now had to repack all our things. It was extremely inconvenient. My husband showed the bug to the front desk who admitted it was a bed bug, and assured us this has "never" happened before and moved us to another room that they guaranteed was clean. We stayed for a week and I returned with bed bug bites all over my body that won't go away and I've been constantly throwing all my clothes in the washer. I'm scared it has come into my home. This has NEVER happened to me before, it's terrifying, my body is extremely itchy, and I am now paranoid to stay at another hotel again. We should have chosen our hotel more carefully because after doing some research, we found out that this location is known for bed bugs. That's right, we were NOT the first ones and this HAD happened before. We write this as a warning so that no one has to go through what we went through. Homewood Suites is usually good for what it provides, just clearly not this location. But if you'd like to take your chances, be my guest.
Update to the manager: We do not care if the report came back negative. Whether we found one bedbug or a hundred, one bedbug is still a bedbug and a problem. The fact of the matter is that I got bit, with a doctor confirming the patterned bed bug bites when I returned home. It was an absolute dreadful past month filled with many sleepless nights due to the itching and scars that later formed. During our stay,
we looked for the "manager" for several consecutive days at different times because we were told to work with him to get a refund but each time (at 4PM) we were told "he went home for the day" or when we went between 7am or 7:30 before we left for our meetings, we were told "he's not in yet." Our timing was amazingly bad each time. We were so busy we ended up giving up. Either way, don't just try to protect your job by justifying what had happened and pulling out bug reports, and if you DID consider the matter to be "serious," you would have acted like a real and professional manager and asked how your guests were feeling, but even after you must have heard about our situation, not once did you check up on us or ask how we were doing. And please don't call my review "libelous" claims, it's very upsetting to see that come from an "assistant manager" after we've had such a horrifying experience. I wouldn't waste my time writing something that did not happen. And let me be clear again, YOUR employee working at the time saw the bug and ADMITTED it was a bed bug. And it undeniably was. You can also check several other travel websites that have your hotel with reviews written by people complaining about bedbugs. And you can learn to appreciate both positive and negative reviews, for they both help in building better management.response / report this review -
15 September 2017
Do NOT go here. My husband killed a bed bug on our first night, and of course I freaked out. But the front desk assured us this has "never" happened before and moved us to another room that they guaranteed was clean. We stayed for a week and I returned with bed bug bites all over my body that won't go away and have been constantly throwing all my clothes in the washer. I'm scared it has come into my home. This has NEVER happened to me before, it's terrifying, my body is extremely itchy, and I am now paranoid to stay at another hotel again. I should have done my research because apparently this location is known for bed bugs. So if you want to get bitten and get infested, go ahead and book a night. Disgusting
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09 September 2017
Great rooms. Free breakfast and social hour make it easier to be away from home for extended periods. Pet friendly! Helpful and friendly staff. Could use some new carpet in halls.
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04 September 2017
Clean rooms with fully stocked kitchen. Was a bit loud at night since neighbors had pets but they were quiet after 10pm
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27 August 2017
Verality of breakfast items, very nice my family and I love it. We also love the large spaces in the apartment. Great experience as usual.
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16 July 2017
A bit dated but very clean, people are friendly and very helpful. Front desk was very nice and even followed up by calling to our room check if we got our crib. No complaints, I will come back to this hotel for sure.
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05 April 2017
I usually stay at the Homewood Suites here off Hylan for business, but after being woken up at 8:58 am by leaf blowers I will no longer be staying here. I also do not recommend others to stay! I called the front desk to complain about the noise and I was told that there was nothing they could say to these men because they were contracted! Contractors mean THEY pay THEM so ultimately something could have drlefinitely been said to them. I'm sure I was not the only guest living in the first floor who was woken out of their sleep. I highly recommend staying at the Double Tree in Rochester!
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31 March 2017
Great hotel we stayed at on our way to Vermont. Friendly staff and they let us have a late check in. Really large rooms with a kitchen and pull out bed. Nice breakfast in the morning before we hit the road. We were traveling for business and would def stay here again.
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28 March 2017
I called the hotel to ask about their pet policy since we have 3 dogs and many hotels that allow pets have a limit on the number of pets or they have a weight limit. When I asked the female receptionist if there was a limit on how many pets, there was a long pause before being rudely asked, " Well, how many are you talking about? Like 10?" Unbelievable. That was so disrespectful and unprofessional. I continued to be polite and told her we had 3 dogs. She told me that they do not have a limit just a $75 pet fee. Even the way she said, " Okay, thanks for calling" was in a snarly attitude way. Since this hotel has pretty good ratings and one of the only places that can accommodate our dogs, I sure hope our stay is better than the experience I had with the receptionist on the phone.
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17 March 2017
Great stay. Complementary dinner and breakfast. Big rooms. Pool a little cool but no hot tub.
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03 January 2017
I stopped by to drop something off for a friend. Only saw the lobby and main reception desk. Everything was clean, warm and welcoming. The staff were very friendly and greeted us upon entry, and wished us well when we left. Though my visit was brief I was impressed by what I experienced.
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