Name: Sutherlands
Address: 2200 S Commercial St, Harrisonville, MO 64701, USA, US
Telephone: +1 816-380-2800

Sutherlands is a hardware store, located at 2200 S Commercial St, Harrisonville, MO 64701, USA. They can be contacted via phone at +1 816-380-2800, visit their website sutherlands.com for more detailed information.

Location :

2200 S Commercial St, Harrisonville, MO 64701, USA

Contacts :

Added by Jopie, at 10 July 2015

Monday 7:30 AM – 9:00 PM
Tuesday 7:30 AM – 9:00 PM
Wednesday 7:30 AM – 9:00 PM
Thursday 7:30 AM – 9:00 PM
Friday 7:30 AM – 9:00 PM
Saturday 7:30 AM – 9:00 PM
Sunday 9:00 AM – 5:00 PM

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Cortlen Jones

16 October 2020

My Family and I used to buy from Sutherlands on a regular biases, but now are very disappointed with the Harrisonville MO store. Prices are nearly doubled compare to other hardware stores. The customer service is unacceptable when it comes to returning products and when needing help. The employees are constantly not in their department and it takes up to thirty minuets to get the appropriate help needed. The store is also filthy and constantly understocked. The employees are great to talk to, but they need to work more on working and less talking.
Bentley & Nicole Mackey

14 October 2020

Love Sutherlands. Hard to find help in the store most times. Try loading a cabinet on a cart and into the back of 4X4 by yourself sometime. Prices and product great.
Jack Renee

20 September 2020

In and out quick and easy
Cher Lynn

06 September 2020

Helpful, found item easily.
Midwest Guide

26 August 2020

Great customer service, everyone I asked for help sounded happy to do so and they have a wide selection of products though the prices for most things are above elsewhere. All employees were wearing a mask and gave me my 6 feet. The floors could use some attention and I have no idea if the bathrooms are open or not so I don't know if they are clean. 4 stars for customer service and product availability and 1 star off for prices and cleanliness.
Haley Beebe

03 December 2017

Tons of people everywhere looking for help. Only one younger guy helping in plumbing doing a great job! Unfortunately the lady selling furniture needs to work on her customer service. TERRIBLE attitude and made very little effort to make a sale. Doesn't even know where her inventory is.
Sean Murray

23 October 2017

Good local lumber yard / hardware store. Suffers from poor attention to customers due to lack of employee assistance and help.
Bobby Benezette

07 October 2017

Worst customer service ever. If you bought any material without a upc be prepared to spend 20 mins at register after 30 mins in line.
Carol Foulds

15 May 2017

Worst customer service on the planet. Inefficient, incompetent and belligerent when you call them on it. It says "typically"" 20 minutes spent here." That 20 minutes is likely spent trying to get some assistance from the staff before you leave in frustration. They seem only comfortable dealing with good ol' boys. Tough. It's the 21st century fellas.
J Diffie

14 December 2016

Rude and lazy employees. The place is a mess and never have the simple and common idems in stock. Management doesn't seem concerned about the attitude and performance of the employees. Will not be going back, I'll spend the gas money to drive to Raymore when I need something.
Josen Ruiseco

14 November 2016

It's great having a quality home improvement store in the area. Sometimes they don't have the stuff that the Bigger Box stores have, but most of the time they do. Great employees most of the time. Staffed pretty well.
John Brusk

27 September 2016

I had a great shopping experience today. Helpful people and a friendly cashier. I also found the pricing attractive. No need to shop on line.
JM Herman

17 July 2016

Horrible customer service, the whole place is a cluddered mess and I'm not completely sure anybody employed there really gives a damn about your business.
Connie Vankirk

21 December 2015

We called sutherlands to ask about refrigerators yesterday they told us they exactly wanted we wanted went their today and they did not have any. When we explained we lived over 30miles away and called to make sure before we drove up pulling a trailer we were told well you didn't talk to me I don't know what to tell you. They were extremely rude and hateful mind you we looked over 5 minutes before we even found any to try and help. The 2 people at the register were eating pizza and said someone should be in that area over their and pointed, I said no need to be rude and they laughed and turned their back on me, why we were on our way out to go to a different store to BUY from them another customer was walking on his way out telling the employee well if you don't wanna help me I will go somewhere else the employee was yelling at him saying dude do what you want your not my problem and f**k you go somewhere else a**hole. Now that's the professional way to act. I will tell everyone about this so plan on loosing more business, and I will be contacting the BBB tomorrow. You lost $1000 just from us and no telling from the other gentleman. This should be addressed immediately, for your stores own good. Connie
Alex Burton

17 July 2015

I usually have great service as I spend a lot of time and money in this store. HOWEVER, I recently had a jackass help me, or really roll his eyes and try to sell me a microwave that had no mounting bracket. After I asked about a bracket, he still insisted everything was there, then I told him I had just installed one and that there should be one. I asked him if he was sure that it didn't need one, and finally he said probably. Newsflash Steve, just because you are retiring in 6-8 months doesn't mean you need to be rude. You work in an industry where customer service is a must, don't treat people like they are stupid!