About
Location :
Added by Jopie, at 23 November 2015
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Gallery
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10 Reviews
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15 December 2017
We have been purchasing cars from Sullivan Parkhill for thirty years and have always had great experiences both with sales and service. We continue to buy or lease our cars from Sullivan Parkhill because we value service and they have always met our expectations for service after the sale.
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14 December 2017
Cody was so helpful! Great experience!!!
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08 December 2017
A nice place to chill out. The manager is a nice guy.
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31 October 2017
A great place to chill out, drink coffee, and get your car serviced!
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22 August 2017
I brought my Mercedes in for a basic check up and a brake job. I made a appointment and left the car on a Friday and explained I needed the car back by the following Tuesday. On Tuesday morning they called and said that they did not order the brake parts until Monday and would not get the car back until Wednesday. So I took the call back Tuesday and they messed up the billing and did not fix items that I was billed for--so that took calls to correct. By contrast my key failed on a trip in Chicago. The dealer (Westmont Mercedes) picked up the towing and a rental. When I return to Champaign I Fed Ex'ed the second key to them --it worked --so I drove back to Westmont in the rental the following day--total cost $173. If you can avoid Sullivan Parkhill I would strongly suggest it.
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30 March 2017
Buying a car can be frustrating and scary, but thanks to John Schaefer at Sullivan Parkhill the experience was completely enjoyable and not scary at all. John was extremely knowledgeable and flexible with our crazy schedule and was able to put me in the car that best fit me. We LOVE our new Dodge Dart and would highly recommend anyone looking to buy a new car to go see John, he will take really good care of you and make your car buying experience really great. I also want to say that all of the staff that we came in contact with were some of the nicest folks we met in the car buying process. Thanks to all of the folks at Sullivan-Parkhill for enjoying what you do! You ROCK!!!
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24 January 2017
One of those situations where you wish there were negative stars to display your dissatisfaction. Multiple individuals at the dealership knew that we would be making a six hour drive to check out a truck to replace a work truck that had recently been totaled in an accident. We got there and it was filthy inside and out, it didn't have some of the options provided in the description, and one of the mirrors was broken - a $1650 minimum cost to repair, plus the telescoping function did not work (which Dale tried to convince us they weren't supposed to, despite that handy little toggle switch on the drivers side door which controls that specific function). Depending on whether it was a wiring or mechanical issue, possibly another couple of thousands to fix. I was upset about the lies and when I asked Dale for his name, he told me it was "Roy". Apparently he's not familiar with their website that has their pictures with names listed. Manager John Dotson "apologized" for the drop of the ball, said he was just as upset about it as we were genuine remorse changes one's tone and gestures, so he'll want to take some acting lessons before trying to attempt another straight faced apology. Just another city dealership trying to take advantage of a buyer caught between a rock and a hard place. They should be absolutely ashamed, it was an appalling experience.
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06 December 2016
I just recently purchased my E350 from Sullivan-Parkhill and had a great experience. I started the process through the Internet and spoke with Lisa Henthorn in the Internet Department. She was prompt in her responses and provided me all the information to make my purchase decision easily. I came into the store and worked with Gerald Yusko, who was a pleasure to work with. I would recommend Sullivan-Parkhill to anyone looking to purchase a vehicle.
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04 June 2016
I have had the worst experience ever at this establishment, for one the service advisor KT and the general manager were very nasty, stating I was very unprofessional when I was clearly wanting answers about my 2013 Mercedes 350 that has been in your service department twice and nothing was done for at least a week. And this General Manager who is suppose to be the face of the service department, states they don't have to do the work at all ! No curse words came out of my mouth ever at any time, I just wanted answers! And he continues to argue with me back and fourth trying to justify that they just didn't do their job and I get it things slip through cracks but these gentleman were just a poor excuse of customer service for this type of business. I want everyone to know to second guess this establishment, Very UNPROFESSIONAL group of people here I am sadden of this department and hope this doesn't happen to anyone else. I'm going to give them a 1 star which I don think they deserve, if your calls are recorded please playback all calls from 6-3-2016 and this will give you an example of how bad these guys really work!
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30 November 2015
Recently found the ONE Mercedes GL550 in the nation with the interior I wanted after speaking with Kirk Anderson for a couple days, assured the car would be in great shape. From the pick up service at my hotel to the fast and easy process to get through inspection and delivery, including Jake and Gerald, it was a FANTASTIC car buying experience. I needed a couple things after I drove it back for the CPO certification, and Kirk has updated me daily on the extras for the car. Gerald made the finance as easy as I have ever experienced, and the hospitality and sincerity of everyone there was refreshing. This experience was as good or better than my local dealership where I've bought 3 cars in the last 5 years. If you find a car here that you are nervous about buying online, don't be!! Thanks guys!
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